Lexus of Winter Park

IS 350 C purchase As soon as we walked in the door we were greeted by friendly faces and our sales person Charles Ream and sales manager Sean Mullins. The car we came t As soon as we walked in the door we were greeted by friendly faces and our sales person Charles Ream and sales manager Sean Mullins. The car we came to see was ready for me to test drive. More

Amazing customer service Charles was there for me and every moment of it of the transaction I Thanks Charles for his passion and his help he’s an amazing guy Thanks Charles was there for me and every moment of it of the transaction I Thanks Charles for his passion and his help he’s an amazing guy Thanks More

Excellent service It is my first time here at this location and I can say that Charles did a very good job at making feel at home. He was very knowledgeable of the vehi It is my first time here at this location and I can say that Charles did a very good job at making feel at home. He was very knowledgeable of the vehicle that we looked at. We look forward to doing business again. More

I always get great service at lexus of winter park Whenever I come to lexus of winter park i can assure that I’m going to get excellent service because of Wayne karr he always go above and beyond to en Whenever I come to lexus of winter park i can assure that I’m going to get excellent service because of Wayne karr he always go above and beyond to ensure and explain about my car so you feel at ease Wayne is a asset to this dealership (lexus of winter park) More

Great Client Experience Charles was amazing to work with. He showed us all the features of the SUV we were looking at. My wife loved that he took the time to explain them in Charles was amazing to work with. He showed us all the features of the SUV we were looking at. My wife loved that he took the time to explain them in a way that was easy for her to understand. We shopped at several other luxury dealers and this was our best overall experience. I plan to talk to Charles when I am ready for my next vehicle. David in finance was upfront and great to work with also. More

Good job Thanks very good job professional everything is go very smoothly nice work people so kind I am very appreciate of for you businessI will recommend you Thanks very good job professional everything is go very smoothly nice work people so kind I am very appreciate of for you businessI will recommend your dealership to my friends and of course back again to buy new car thank U thank U thank U More

Brought a CPO Lexus Great working with Charles. Very helpful and upfront about the cars conditions. A true humble man differently recommend him to anyone looking for grea Great working with Charles. Very helpful and upfront about the cars conditions. A true humble man differently recommend him to anyone looking for great service. More

Nice Staff but Arrogant Managers We went to Lexus of Winter Park to look at some of the certified cars. The guy who showed us the cars and let us test drive was great. He provided all We went to Lexus of Winter Park to look at some of the certified cars. The guy who showed us the cars and let us test drive was great. He provided all the information and he was very patient. The problem started when we went inside and the sale manager showed up. He was not respectful, and he did not even try to make a deal. Seeing his attitude, we excused ourselves, and went to another dealership. More

Always A Pleasure It is always a pleasure dealing with Mr. Marshall. Very professional and efficient. Wouldn't have it any other way! Will definitely continue driving t It is always a pleasure dealing with Mr. Marshall. Very professional and efficient. Wouldn't have it any other way! Will definitely continue driving the Lexus brand for years to come! More

Question of Integrity, Disrespect and Unethical treatment Sunday, February 10, 2018 my husband and I went to take a look at the 2015 Lexus GS350 F Sport that was on the Lexus of Winter Park website. Upon arr Sunday, February 10, 2018 my husband and I went to take a look at the 2015 Lexus GS350 F Sport that was on the Lexus of Winter Park website. Upon arriving, we were greeted by a very knowledgeable and courteous sales man that let us test drive the vehicle. My husband and I were sold on the 2015 GS350 immediately. We proceeded inside to ask a few questions regarding the vehicle and find out more financing information. That is when we met Omar the finance manager. He ask us if we had a vehicle to trade and if we had the trade-in with us but we did not. I then let Omar know all about my vehicle disclosing the mileage, service record, the flacked paint from the Orlando humidity to the small dent from hitting my garage door one day. He then ran the numbers and came back with a number he would give me for my vehicle unseen which I accepted. We asked about financing options and I filled out the credit app online getting approved within seconds. The next day I spoke to the Sales guy that helped us and asked if all the paperwork was in order for me and I would be over directly after work with my trade-in to sign the dotted line. Once there, all I needed to do was sign and pick up my new vehicle, or so I thought. I met with a different finance manager, Steve Wofford who proceeded to tell me that he was NOT giving me what was Omar previously negotiated only to find out the amount he was going to offer me was MUCH MUCH MUCH less. Not only was Steve Wofford insulting but was very UNPROFESSIONAL, UNETHICAL and ARROGANT. Even the Sales person was in shock from what Steve Wofford offered me. I am EXTREMELY DISSAPOINTED with Lexus of Winter Park and Steve Wofford and will NEVER recommend this dealership to anyone. More