Lexus of Winter Park

Best Overall Experience This was by far the best experiences I’ve ever had at a dealership. I usually spend about three to even six hours going through the process of paperw This was by far the best experiences I’ve ever had at a dealership. I usually spend about three to even six hours going through the process of paperwork and financing, etc. Everybody was kind and understanding, especially with my two crazy kids. I was in and out within less than 2 hrs. Charles Ream was very chill and awesome to Work with. Steve was a cool guy willing to work with me. Definitely will return here for next vehicle one day. More

Charles Ream provided exceptional service ! Charles went above and beyond to make the process as smooth as possible for my family . He even got snacks for my kids and surprised me with a big red Charles went above and beyond to make the process as smooth as possible for my family . He even got snacks for my kids and surprised me with a big red bow on top of my new car ! More

Great people, great experience. We are long time customers and our experience today was the usual over the top service from the moment we walked in the door. The superior sales and We are long time customers and our experience today was the usual over the top service from the moment we walked in the door. The superior sales and service personnel at this dealership is what brings us back time after time. More

Great Experience! We had a great experience at Lexus of Winter Park. Charles Ream was very professional. He took the time to make sure we picked out the right RX 350 We had a great experience at Lexus of Winter Park. Charles Ream was very professional. He took the time to make sure we picked out the right RX 350 that met all our needs. He also went above an beyond to show us all the new tech and features before we drove home. I would highly recommend him. Furthermore, Omar in finance gave us a great deal! More

New to Lexus Have been a Mercedes owner for many, many years and made the switch to Lexus and Lorraine Manterro was amazing. Lorraine, If one should look in Have been a Mercedes owner for many, many years and made the switch to Lexus and Lorraine Manterro was amazing. Lorraine, If one should look in the dictionary at the definition of customer service, one would find your picture there and I say with no reservations, you far exceeded any expectations I may have had about a vehicle purchase. Hard to imagine, but you actually made the entire process very, very enjoyable and that says a lot considering the overhanging view of the industry you are in. You might want to consider becoming the mentor and trainer to everyone in the industry as to how the vehicle procurement process can be. Please feel free to share this with any and all in your organization. Regards, Steve Nelson More

My third leasing experience at Lexus of Winter Park We received a notice of an offer of an early termination of our lease. We took advantage of the notice and went to Lexus of Winter Park on June 19. We We received a notice of an offer of an early termination of our lease. We took advantage of the notice and went to Lexus of Winter Park on June 19. We were greeted by Product Specialist Charles Ream. We expressed a desire to take advantage of the the offer! We knew we wanted another RX350 were given a tour of available vehicles mainly to check out the colors. We decided on a RX 350 Matador red in color. We went for a test run, returned and signed the papers utilizing the latest technology on Robert Froberg's desk. The technology on the vehicle seems complicated and we have contacted Charles on three occasions for assistance in mastering the technical aspects of the vehicle. Charles seems to be always available to answer any question concerning this vehicle. Long ways from the 50's when the salesman greeting you at the door would, take out a pack of Camels tap the bottom to pop one up and simply saying "Cigarette" We are extremely happy customers!!!! . More

Family Charles product consultant answered every possible question we had, showed us exactly what we wanted in our budget no pressure At all after we decided Charles product consultant answered every possible question we had, showed us exactly what we wanted in our budget no pressure At all after we decided to Purchase Charles handled all the technical stuff for us helping us to understand the whole car. We love our GS350. If we have anybody else we know we will definitely have them ask for Charles. Very few People understand the stress of getting a new car. Charles made us feel so comfortable just like we were family. Thank you Charles mr. Mrs. Giorella More

Amazing and easy process Charles was great! Had the car ready waiting for me, while I was going through the paper work he filled up my car with a full tank of gas and had the Charles was great! Had the car ready waiting for me, while I was going through the paper work he filled up my car with a full tank of gas and had the dealership detail the car. It was an amazing experience and... NO DEALER FEE! Best dealership ever More

Great buying experience from start to finish! Charles was very professional and eager to help us find what we were looking for. They didn’t have the color combination we really wanted at the deale Charles was very professional and eager to help us find what we were looking for. They didn’t have the color combination we really wanted at the dealership , so he started searching. He called us before we made it home and said he located the car with all the options in the right color. He delivered the car the next day! We would definitely recommend this salesman and dealership! More

Very accommodating and relaxing I have never looked forward to waiting while I get my vehicle serviced. Your service center (with the complimentary snacks and beverages, comfortable I have never looked forward to waiting while I get my vehicle serviced. Your service center (with the complimentary snacks and beverages, comfortable chairs, and TV and WI-FI availability) certainly ease the pain. More