Lexus of Winter Park

NEVER AGAIN. Originally, my experience with this dealership was excellent - I got my first Lexus through them without incident, and this deal SEEMED to go smoothly Originally, my experience with this dealership was excellent - I got my first Lexus through them without incident, and this deal SEEMED to go smoothly, as well - they were able to get me into a new lease with the numbers I wanted, and I was thrilled. However, 2 weeks AFTER getting into my new lease, when trying to tie up the loose ends with my old lease as outlined in the deal we reached, Lexus Financial Services informed me that I owe them $1100 MORE than Lexus of Winter Park (LOWP) told me I did at the time I signed my lease contract. Of course, I contacted LOWP immediately thinking this had to be a mistake, certain that they would resolve my issue since they boast such excellent customer service, and because this was never brought up to me during negotiations, etc. Instead, they essentially told me there was "nothing they could do" to help me out. When I asked WHY the dealership gave me a completely different number than Lexus Financial Services (I mean, you'd think they'd communicate effectively since they work together so closely on a daily basis), they told me that they did not have the same information as Lexus Financial Services and that they were not aware of the additional amount to be paid. Somehow, I find that hard to believe considering this is Lexus's own financial company and YOU WOULD THINK that, when working out the details of a lease deal, they would have FULL access to ALL of the details of my account since THIS IS WHAT THEY DO EVERYDAY. Either Lexus Financial Services has a weird way of doing business, or someone somewhere in this equation is being shady. I'm more inclined to think it's the latter the longer this situation goes on. If I had known that I'd be having these issues and having LFS tell me I owe them an additional $1100 despite LOWP somehow "not knowing" this information, I would've never proceeded with the deal. Instead, I'm now locked into a lease that I feel was handled in either a very careless OR very dishonest manner, and I regret ever giving this dealership my time and money. Either way - I know that, as a consumer, I shouldn't be getting penalized for someone else's lack of communication/mistakes... especially to the tune of $1100! Another thing I know? I will never give this dealership a cent of my money or my business/my family's business EVER AGAIN. Overall, I am probably one of the most understanding and laid-back consumers, and I'm also not one of those people who like to throw the word "lawyer" around without a very, very good reason. However, "laid back and understanding" can only go so far, and this is an occasion where I will absolutely be getting my lawyer involved. More

Service experiences is the best Wayne karr is one of the best service adviser at lexus of winter park. Long as he’s still working at lexus of winter park you will always see me at th Wayne karr is one of the best service adviser at lexus of winter park. Long as he’s still working at lexus of winter park you will always see me at this dealership and I will recommend my friends and coworkers to this dealership because of Wayne karr. More

Dominic is the man Dominic is a huge factor for why I continue to do business with Lexus and the Sercvice Center in Winter Park. He’s a professional who does everything Dominic is a huge factor for why I continue to do business with Lexus and the Sercvice Center in Winter Park. He’s a professional who does everything in his power to make sure we’re happy and our cars are in top condition. More

Great Experience with leasing new RX! My husband and I came in to look at a used RX 450. Our salesperson, Allen MacDonald had the car set aside waiting for us when we got there. After lo My husband and I came in to look at a used RX 450. Our salesperson, Allen MacDonald had the car set aside waiting for us when we got there. After looking at many other models, we ended up leasing a beautiful RX350 for a fantastic price! Sales manager Steve helped put together a great deal, and the financing with Robert was quick and very pleasant. Thank you for a wonderful experience and I LOVE my new car! More

Great experience at Lexus of Winter Park!!! Charles was great to work with. He understood our needs, explained everything about our new vehicle and made it worthwhile to drive to Winter Park! Charles was great to work with. He understood our needs, explained everything about our new vehicle and made it worthwhile to drive to Winter Park! The vehicle was exactly what was advertised on their website. We will definitely buy from Lexus of Winter Park again!!! Thanks Charles! More

Jim McKay was wonderful !!! Instead of purchasing just one vehicle, we purchased two in the same day. Jim was great in helping us find the right vehicle, explaining all the Instead of purchasing just one vehicle, we purchased two in the same day. Jim was great in helping us find the right vehicle, explaining all the features and making sure the vehicles were perfectly prepared for our exit. Could not have asked for better service. Good Job Jim !!! Sara More

Smooth It’s a good feeling when your service rep knows not only the characteristics of your car but the owners personally as well. I can appreciate Dominic’s It’s a good feeling when your service rep knows not only the characteristics of your car but the owners personally as well. I can appreciate Dominic’s knowledge, honesty, and great customer service skills. More

Awesome Dominic was helpful and very knowledgeable about what was going with my car and gave me the best course of action with the recommended services I need Dominic was helpful and very knowledgeable about what was going with my car and gave me the best course of action with the recommended services I need to get down with my car. Dominic is a very passionate and you can tell he loves what he does. Thanks again Dominic More

Great car and even better service Charles with Lexus of Winter Park was by far the best car sales associate we have ever dealt with. From the beginning, he was upfront and professional Charles with Lexus of Winter Park was by far the best car sales associate we have ever dealt with. From the beginning, he was upfront and professional. Showed us our two car options like we were buying a million dollar car. Every detail was explained when he pulled both cars into the showroom. Making our decision was easy as he was honest about the pros and cons of each vehicle. Half of the reason we bought the car was because of Charles’ professionalism and honesty. More

Very professional My service was unplanned so when I contacted Lexus Service I was concerned it would take some time to get an appointment. My concerns were not nece My service was unplanned so when I contacted Lexus Service I was concerned it would take some time to get an appointment. My concerns were not necessarily. I was accommodated right away even though the Labor day weekend was only 2 days away. The service was excellent. Joshua was my service contact and he kept me informed and up to date. All work was perfect. Thank you again Joshua and Lexus Service. George Grasso More