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Lexus of Thousand Oaks
Thousand Oaks, CA
713 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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713 Reviews of Lexus of Thousand Oaks
October 01, 2011
I have always received excellent service. I purchased a used car from Charles Shapiro almost 4 years ago and have been more than happy with it ever since. He got me an outstanding deal and continually help used car from Charles Shapiro almost 4 years ago and have been more than happy with it ever since. He got me an outstanding deal and continually helps to keep me informed and updated regarding my car as well as new cars that are becoming available. Charles, along with the service staff, are always friendly and attentive, always have a loaner car available to me, and always take care of my car needs. Many times they have gone the extra step to repair something little for no charge, and there has never been a time where I felt they tried to get me to fix something that wasn't broken. My only complaint is the price of the major services, but when you purchase a luxury car, you have to pay more for the maintenance. Not only would I recommend this dealership, especially Charles, but I have many times. More
by juliemarcus
Employees Worked With
Charles Shapiro, Charles Shapiro
September 05, 2009
Brought a car there for servicing after buying the vehicle from another dealer. Was treated poorly. Never even offered a loaner car. Service rep was really rude. The rest of the place seemed ok. Guess vehicle from another dealer. Was treated poorly. Never even offered a loaner car. Service rep was really rude. The rest of the place seemed ok. Guess you gotta buy your car from them to get treated like a "customer". By far the worst service representative I have ever had from any dealer. I personally will not go back due to that experience. More
by raineman2007
Employees Worked With
Chris Doria
August 03, 2005
Have gone for both service and sales. Service dept. is GREAT - offer loaners all the time if needed. Only problem was when I bought my last RX 330. I called them up and tried to get a rare color combinati GREAT - offer loaners all the time if needed. Only problem was when I bought my last RX 330. I called them up and tried to get a rare color combination and they said they couldnt get it - there wasnt one in the whole state apparently. I called up Vista Lexus and they got me the car I wanted in 15 minutes - from northern Cal - had the car w/in 3 days! Love T.O. Lexus but they were really lazy on that occassion - tried to talk me out of the color saying i wouldnt like it! (The color is flint mica w/ black int. fyi! - SWEET!) More
by umpalumpa
