Lexus of Thousand Oaks

Everyone at Thousand Oaks Lexus is so great that they make me to come back all the time. I never had this type of excellent customer service. Employees staring from a phone operator to the casheer, treat make me to come back all the time. I never had this type of excellent customer service. Employees staring from a phone operator to the casheer, treat youo excellent. They would answer to any questions to have. The most important thing is that if you ask for a loaner care, they would give it to you without asking why no matter what type of service you need. I appreciate everything what everyone does to make the customers feel important and they keep coming back to them over and over again. Keep up the great work everyone. More

THE SERVICE DEPT STAFF IS SUPURB. FROM THE SERVICE WRITERS TO THE GROUND STAFF AND EVEN THE CASHIERS, I GET NOTHING BUT ROYAL TREATMENT. AND EVERY TIME THE CAR GET SERVICED EXCELLENTLY. EVEN THE HOT C WRITERS TO THE GROUND STAFF AND EVEN THE CASHIERS, I GET NOTHING BUT ROYAL TREATMENT. AND EVERY TIME THE CAR GET SERVICED EXCELLENTLY. EVEN THE HOT CHOCOLATE IS OK. MY ONLY COMPLAINT. GET BETTER PASTRIES. HLH More

I can honestly say that my entire experience from purchasing my Lexus to dealing with the service department has been nothing but exemplary. On my initial service visit I met with Jimi Tu one of the purchasing my Lexus to dealing with the service department has been nothing but exemplary. On my initial service visit I met with Jimi Tu one of the service advisors. He made me feel comfortable right from the start. He was friendly, courteous, knowledgable, and a pleasure to deal with. Since that visit I rely on Jimmi to handle any of my car service needs at this dealership. He is such an asset to the Lexus team. Jimi has made the whole experience of visiting this dealership a truly pleasant one. More

Just purchased my 3rd new Lexus at this dealership. Over the years, I have had excellent service and enjoyed my relationship with this dealer. Omid provided all the necessary information to aquaint me wit the years, I have had excellent service and enjoyed my relationship with this dealer. Omid provided all the necessary information to aquaint me with my new Lexus and has been very courteous and helpful with the details involved with the purchase. More

Wonderful experience, painless (paperwork), Omid was caring and considerate. We will be back for our next Lexus purchase, thank you for you help and knowledge! caring and considerate. We will be back for our next Lexus purchase, thank you for you help and knowledge! More

I purchased my IS250 last month through Omid Navid. He worked to insure that I was satisfied with both the features & price. He was very helpful in setting up my cell and went through the nav & comput worked to insure that I was satisfied with both the features & price. He was very helpful in setting up my cell and went through the nav & computer features. I would recommend Omid to anyone interested in in a Lexus. More

Omid was very professional and extremely honest in his presentation. He helped with explaining details of the car, including the navigation system. He was available to talk to us when we were about to ge presentation. He helped with explaining details of the car, including the navigation system. He was available to talk to us when we were about to get on the freeway & needed assistance with the GPS. More

Omid gave us excellent service and couldn't be more accommodating to our needs. We would definitely recommend him to our friends and family. Thank you Omid! accommodating to our needs. We would definitely recommend him to our friends and family. Thank you Omid! More

This was a very pleasant buying experience. Omid Navid gave us a competitive price over the phone for the RX350, which enticed us to come to the dealership to talk to him about the car. He was professiona gave us a competitive price over the phone for the RX350, which enticed us to come to the dealership to talk to him about the car. He was professional, friendly and low-pressure. He was extremely knowledgeable about all the equipment and features of the car and he made sure that we understood how to operate the electronics. He even set up our phones up for us. We would recommend Omid Navid to anyone in the future. More

I live in Orange County and I was referred to Steven by a close friend. Steven was very helpful and was able to answer all my questions. He was very knowlegable. He gave me a very good price for the car that close friend. Steven was very helpful and was able to answer all my questions. He was very knowlegable. He gave me a very good price for the car that I wanted. I feel very pressured and intimidated at other dealerships but I did not get pressured at all with Steven. Although I was not able to buy the car that day, I will definitely come back to Steven to purchase the car when I do. It was definitely worth the drive. I will also recommend him to all my friends that are looking to buy a new car. More