Lexus of Thousand Oaks

This was the second time we have leased a car from Lexus of Thousand Oaks and it was a pleasure to once again work with Phillipe Pasche. His professionalism, thoroughness and patience made our experience a of Thousand Oaks and it was a pleasure to once again work with Phillipe Pasche. His professionalism, thoroughness and patience made our experience a very pleasant one. Phillipe patiently worked with me to thoroughly go over every feature of my ES350 and has been available any time since we drove the car off the lot to answer questions or help with any of the new features. More

This is my 3rd Lexus I have purchased and my experience has been great. Omid has provided outstanding customer service and support. He's been very professional, took the time to walk me through all of th has been great. Omid has provided outstanding customer service and support. He's been very professional, took the time to walk me through all of the new gadgets the car came with and had a very warm personality. He is very knowledgeable about the products he selling and gives you the impression he likes what he's doing and he wants to provide you with the best service possible, and to make sure you're completely satisfied. I would highly recommend Omid and team. Top notch group of people. Thank you, Lexus of Thousand Oaks! :) More

Everyone and everything at Lexus Thousand Oaks is top notch! My first interaction with the dealership was three years ago when I leased an ES350. I had a great experience working with Junious Taylor and notch! My first interaction with the dealership was three years ago when I leased an ES350. I had a great experience working with Junious Taylor and Steven Johiro. Since that time I have stopped in on a regular basis for a complimentary car wash, and, of course, standard maintenance work. I have always been greeted with warm smiles and often a hug. Yesterday, I traded in my ES350 for an IS250. The process was so painless! It was great to work with such professional, pleasant, honest people. I never felt pressured in any way and I believe wholeheartedly that I received the best deal possible. Thank you to Omid Navid, Sales Consultant, who is so very knowledgeable, friendly, sincere, and professional. To Reza Alizadeh, who worked his magic to get me into a new lease with great terms (thank you, Reza!). To Maryann Cord, who clearly explained everything I was signing as I sat alone across the desk from her. And finally, I can't forget my new friend, Julie, who sat with me in my beautiful, new Lexus to review the gadgets, bells, and whistles. Kudos to General Manager, Ken Greene, for leading a great team and for providing incredible customer service. This loyal Lexus customer is grateful beyond words! More

She was over all just terrific. she took the time to do a good job and the car we where loaned was a pleasure. She went out of her way to make us happy with the service. good job and the car we where loaned was a pleasure. She went out of her way to make us happy with the service. More

Wow! Took my IS350 in for service; Ianthe was the rep who helped me. I was totally blown away by her professionalism, great attitude, and attention to detail. She took care of my car quickly and effec who helped me. I was totally blown away by her professionalism, great attitude, and attention to detail. She took care of my car quickly and effectively. She made sure I had a loaner car and made the entire experience thoroughly pleasant. Totally made my day! Excellent work! Highly recommend! B. Adams More

Omid was easy to work with and got me a great deal. I would go back again for another Lexus from him. This dealership is highly recommended. would go back again for another Lexus from him. This dealership is highly recommended. More

Excellent personalized service and very accommodating to all your needs. Very helpful in getting to know your new car and for all your future servicing needs. all your needs. Very helpful in getting to know your new car and for all your future servicing needs. More

Lora has helped me with the purchases of my Lexus' for years. I refuse to work with any other dealer. She has proven over and over again to be professional, personal, friendly, knowledgable, efficient, ac years. I refuse to work with any other dealer. She has proven over and over again to be professional, personal, friendly, knowledgable, efficient, accomodating, helpful beyond expected, and has made each car purchase be not only pain-free but enjoyable! She has always invited me to come in with any questions or help I need with my car, including connecting my blue tooth/cell phone to my car and personalized instruction in using my navigational system. She is dedicated, responsible and reliable. Stopping by for quick tips, training, and troubleshooting is quicker than a stop to the grocery store for a quart of milk! More

My wife and I purchased a pre-owned Lexus at the Lexus of TO dealership. We could not be more pleased with the service we received while at the dealership. The dealership space has the polish and refinemen TO dealership. We could not be more pleased with the service we received while at the dealership. The dealership space has the polish and refinement that we expect from Lexus, but they also have qualities we didn't expect - warmth, friendliness and willingness to serve. Kudos to the dealership for hiring and retaining Steve Johiro ("Hero"). He's an awesome guy and sets a high bar for taking care of his customers. Overall we had a great experience - we highly recommend the Lexus of TO and Steve in particular. More

Extremely poor service in both the Sales dept with Omid Navid. Delayed with pick up & delivery of car due to poor communication skills. Car had 2 of the tires installed improperly. Low level of Powe Navid. Delayed with pick up & delivery of car due to poor communication skills. Car had 2 of the tires installed improperly. Low level of Power Steering fluid. Car was not detailed - spots on seat, spots on dash, engine & battery dirty. Had to take car back for service & no loaner was provided. Service dept was busy making personal calls & did not honor my appointment. Car was completely out of adjustment when returned & floor mats were missing. Found them in trunk. Lexus & TO Lexus are very out of touch with their customers. Overall experience is EXTREMELY POOR!!!! JD Powers must have been paid very well... More