Lexus of Thousand Oaks

When I walked into the dealership, I was instantly helped by Steven Johiro. At other dealerships, they wouldn't give me the time of day. Steven was really helpful and answered all of my questions. He seem by Steven Johiro. At other dealerships, they wouldn't give me the time of day. Steven was really helpful and answered all of my questions. He seemed very genuine and did not pressure me or tried to manipulate me into buying something I did not want. He made my experience smooth and easy. I recommend him to anyone who is looking for someone to take care of them. More

Steven was a gentleman from the beginning. He was able to answer my questions with detail and precision, while keeping a professional but relaxed manner. He has a A+ in my book. answer my questions with detail and precision, while keeping a professional but relaxed manner. He has a A+ in my book. More

came into this dealership to look into possible future cars. steve was very informative and friendly. it seemed like he knew a lot about the cars and what i was looking for. i did not decide on a car but cars. steve was very informative and friendly. it seemed like he knew a lot about the cars and what i was looking for. i did not decide on a car but im definitely considering coming back. More

It was an pleasure to do business with Omid & Lexus of TO. My wife & I are very pleased. This is our 3rd Lexus & by far the best experience buying a car that I have ever had. of TO. My wife & I are very pleased. This is our 3rd Lexus & by far the best experience buying a car that I have ever had. More

Lora and Junius are amazing. They both give first rate personal service and care about their customers and cars. I highly recommend them both. They promptly return all cars and make every effort to satisf personal service and care about their customers and cars. I highly recommend them both. They promptly return all cars and make every effort to satisfy their customers before, during and after the car purchase. More

Lora is an excellent sales representative for this dealership. She goes well beyond our expectations and truly redefines "customer service" for an auto dealership. Lora is extremely professional and dealership. She goes well beyond our expectations and truly redefines "customer service" for an auto dealership. Lora is extremely professional and truly "looks out" for the customer. She excells at providing customer service long after a deal has been consumated. More

I am thrilled not only with my new Lexus IS250 but with Lexus of Thousand Oaks and my Salesman Jason Boisvert. Jason was extremely knowledgable, honest and so easy to work with. I had been searching all t Lexus of Thousand Oaks and my Salesman Jason Boisvert. Jason was extremely knowledgable, honest and so easy to work with. I had been searching all the local dealers for 6 months waiting for the right car and the right price and Jason made it happen for us. Thanks Jason More

I had a ery good experience. I would recommend Omid to anyone. He was efficient and asttentive to my questions, which made for a very smooth and easy transaction. anyone. He was efficient and asttentive to my questions, which made for a very smooth and easy transaction. More

My sales experience with Lexus of Thousand Oaks and Mr Pasche was very impressive to me. I have purchased three new cars in the last three years and this was our first experience with Lexus. The entire pr Pasche was very impressive to me. I have purchased three new cars in the last three years and this was our first experience with Lexus. The entire process from discusion about our needs, looking at models, test driving,accessorizing and finally making a deal were professional, complete and actually made the experience fun. When we took the delivery Philippe spent almost two hours with us going through every control including Navigation , radio, and bluetooth. More

I have been a Lexus owner for quite a few years. My Husband and myself have leased 5 cars and purchased 2 vehicles. I am the primary person who drives the the vehicle, and takes care of all of the serv Husband and myself have leased 5 cars and purchased 2 vehicles. I am the primary person who drives the the vehicle, and takes care of all of the services. I would not want to go to any other dealer ever. Recently, I did have my car serviced at another dealer closer to where I presently live, (I moved from Agoura Hills to Pasadena), and it was a very draining and frustrating experience. I would never stray again from the Thousand Oaks for service. There is such a huge difference in the quality of service from other dealerships compared to Thousand Oaks. I have been to Van Nuys, Glendale, El Monte, and a dealership up in Pleaston Ca. Basically for simple things, such as nails in tires, or a new battery for my key. I also did have a service in El Monte. I will let you know that the entire Service Department in Thousand Oaks is outstanding. At each of these other dealerships, the personnel were some what marginal in customer service, and it showed with their lack of attention and the quality of service. My score of "5" all started with the service department. Chris Doria has been mainly responsible for handling all of my car services at this dealership. He is such a wonderful, friendly, courteous, and extremely knowledgeable service adviser. It has been always been a wonderful easy experience. He has always gone the "extra mile" for me. He is such an important and wonderful person for Lexus team. He has exemplified to me, and provided such excellent service, that the feeling of having a Lexus is truly wonderful experience. From Chris, when I needed a new car, after facing a very expensive repair on a car with lots of miles, and was approximately 5 years old, I asked him who should I see in the sales department. He referred me to Lora Baworouski. All of my stress was lifted, my problems went away, when Lora assisted me with a new vehicle. She is awesome, fantastic and extremely knowledgeable in all of the Lexus model's and products available.She has been a constant source of information. She is highly motivated to keeping in touch with her clients. When she knows that my car is approaching the end of its lease, she is thinking of me, and what she can do to make the next transition so easy and simple. She always has her "Client's Back". Her product knowledge base is excellent, and she combines that with such ease and genuine patience, that as her client it really makes me feel special. Both of these 2 people should receive wonderful recognition from Lexus. They have made all of my experiences at this dealership something that I truly value, and I find them both to be an exceptional and integral in representing the Lexus brand at this dealership. Since I mentioned the Service Staff, I also want to thank and praise highly the Sales Management Team. They are the best. Each time I have been at this dealership, they magically make the experience so fantastic. The are supportive of their sales team, and truly want to help them make a transaction possible for the client. In addition, even when I am just at the dealership for another reason, they are always so genuine, and friendly. They truly make me special to be a client. I greatly appreciate their spirit of friendliness, recognition and appreciation. More