Lexus of Thousand Oaks

Mr. Omid Navid was the most informed professional we have ever worked with while purchasing or leasing a vehicle. He thoroughly knows his product. He is courteous and punctual, and he makes certain that all ever worked with while purchasing or leasing a vehicle. He thoroughly knows his product. He is courteous and punctual, and he makes certain that all features of the car are explained and understood. We will definitely refer friends and utilize Mr. Navid's knowledge and expertise in the future. More

As always, Ianthe is the most pleasant and considerate person you can ask for. The service at Lexus of Thousand Oaks has been flawless for years. It is because of Ianthe that I continue returning since person you can ask for. The service at Lexus of Thousand Oaks has been flawless for years. It is because of Ianthe that I continue returning since she is extremely trustworthy and takes great care of her customers. So, remember to ask for Ianthe...she is THE BEST!!! More

We have purchased many new cars over a span of almost 50 years of being married but never have we met anyone who lives up to Nick Falsafi. From the moment we shook hands upon first meeting him we knew he w years of being married but never have we met anyone who lives up to Nick Falsafi. From the moment we shook hands upon first meeting him we knew he was someone different from all the other sales people we have dealt with over the years. Nick is extremely knowledgeable about the insides and outsides of the lexus. He walked us through everything. Showed us the service department, lounge, restrooms, etc. Nick is one of the most professional and friendly sales person we have ever dealt with. Whenever we need to call him he answers quickly. The best part is Nick never pressured us once. So rare in a car salesperson. Overall it was a terrific experience. Thanks Nick. We are fans for life. The bonus is we LOVE our new 2013 RX 350 Lexus. Charles and Alice Pfister More

Omid is one of the best that I know. He's very attentive Omid is one of the best that I know. He's very attentive and answers all questions very patiently. It's our 4th car w/Omid and recommend him hi Omid is one of the best that I know. He's very attentive and answers all questions very patiently. It's our 4th car w/Omid and recommend him highly for his professional attitude. More

This is our second lease with this dealership and personnel who are absolutely top-notch and fair. We will return again because of the staff as well as the service received there. personnel who are absolutely top-notch and fair. We will return again because of the staff as well as the service received there. More

Mr. Navid was extremely knowledgeable and well spoken. He had all the answers without refering to manuals or other paperwork. He set the car up and explained every facet of its operation leaving nothing He had all the answers without refering to manuals or other paperwork. He set the car up and explained every facet of its operation leaving nothing out. I was very impressed with his professionalism. I would recommend him to anyone. More

We went to our dealership to buy a part already ordered and just had to pick it up and pay for it. We arrived at the same time as another customer. Had to wait for other customer as he muscled his way in t and just had to pick it up and pay for it. We arrived at the same time as another customer. Had to wait for other customer as he muscled his way in to the cashier's area. He was asking if his car was ready and the agent went in the back to search for a technician and arrived back to address this customer in what seemed to be 6 minutes. IT WOULD HAVE BEEN NICE, if the cashier asked "who was next?" as we all arrived at same time and were belly up to the window. While this was going on, another staff member asked if he could help. He immediately retrieved what we needed but was not able to ring us up. We had to wait for the more aggressive customer to be rung up first after his car was retrieved and then we were able to buy our part. Granted his revenue was greater w/repair than our 1 part, however, in the past, we serviced our lexus w/thousands of dollars worth of repairs. A better juggling of morning rush customers could be had i.e. asking who was next and allowing all employees who have behind-the-counter access to ring up a customer for parts. It was just annoying but not a deal breaker to visit this dealership again. More

Omid was awesome. He treated us with respect. He thoroughly explained the car's features to us, even after the sale. We really appreciated the genuine care he he exhibited, and we could tell that Om thoroughly explained the car's features to us, even after the sale. We really appreciated the genuine care he he exhibited, and we could tell that Omid fully believes in Lexus's excellence in quality. Mary Ann welcomed us to the Lexus family, which we thought was sweet. She didn't pressure us to add on packages, but explained each option so that we could decide which ones suited our needs. More

My husband and I just dropped by Lexus to get an idea of what we liked to replace my Lexus RX330. Omid greeted us and was very nice, non pressuring, and with no rehearsed sales lines. If it were not for h what we liked to replace my Lexus RX330. Omid greeted us and was very nice, non pressuring, and with no rehearsed sales lines. If it were not for him, we probably would not have purchased my new RX 350. Actually, it is our first time buying a pre-owned Lexus, but with the warranties and only 11,000 existing miles, we couldn't resist. Sara, in finance, was a great help finishing up our deal and Omid spent a lot of extra time going over the entire car with us; setting up my phone, contacts, etc...everything. If we had known buying a car was this easy, maybe we would have done it much sooner! We have owned 2 Lexus' since June 2003, we completely recommend the car, Lexus of Thousand Oaks, and their service department. Many Thanks! More

Paul and Grettel demonstrate the attitude and skills that set Silver Star Lexus ahead of the competition in customer service. I am very pleased with their responsiveness and attention to detail with the lea set Silver Star Lexus ahead of the competition in customer service. I am very pleased with their responsiveness and attention to detail with the lease of our new RX 350. They went the extra mile to ensure I was satisfied throughout my Silver Star experience. I have been a customer of the Silver Star family since 1992 and will continue to be a customer for life. Silver Star has the complete package that drives my family and friends to do business with them. Thank you Paul and Grettel for all you do! More