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Lexus of Thousand Oaks

Thousand Oaks, CA

4.9
810 Reviews
Call Dealership (805) 601-7646
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3755 Auto Mall Dr

Thousand Oaks, CA

91362

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810 Reviews of Lexus of Thousand Oaks

July 30, 2024

Brittanye was amazing and the general manager Adam was very kind and helpful in my experience More

by Maloram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittanye
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Jul 31, 2024 -

Lexus of Thousand Oaks responded

Maloram, thank you for giving a shoutout to Brittanye and Adam! The entire Lexus of Thousand Oaks team appreciates the five-star review.

July 30, 2024

A plus Daphne was exceptional. She went over and above to make sure my car was fixed properly. More

by Jonathanwolk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daphne
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Jul 31, 2024 -

Lexus of Thousand Oaks responded

Jonathan, thank you for leaving Lexus of Thousand Oaks a five-star review! We are happy to hear that Daphne was exceptional and we will be sure to pass along your kind words. Until next time!

July 29, 2024

Great service very professional and took good care of me every time. Was in and out in no time. More

by Cmallers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daphne Gates
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Jul 29, 2024 -

Lexus of Thousand Oaks responded

We're lucky to have you as a customer. Thank you for supporting Lexus of Thousand Oaks!

July 28, 2024

Daphne is the best she got me in and out quick! She even installed the windshield wipers for me. Great service! More

by jesus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daphne gates
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Jul 29, 2024 -

Lexus of Thousand Oaks responded

Jesus, we're delighted to hear that Daphne provided you with such efficient service at Lexus of Thousand Oaks. Thanks for sharing your experience!

July 28, 2024

Best customer service experience very helpful to assist customers takes there time super helpful and comfortable to assist More

by Ditzybree77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yoby
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Jul 29, 2024 -

Lexus of Thousand Oaks responded

We are delighted to hear you had a comfortable and helpful experience with us at Lexus of Thousand Oaks. Thanks for the kind words!

July 27, 2024

Very fast services, waiting room was clean and comfortable including the rest room. I enjoy the coffee machine and bottles of water.Jonathan was very kind and very helpful to me. He explained all More

by hoisungaraya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Report | Print
Jul 29, 2024 -

Lexus of Thousand Oaks responded

Thank you for sharing your experience! We're glad to hear Jonathan and the team at Lexus of Thousand Oaks provided fast service and a comfortable environment. Take care!

July 27, 2024

Love the experience thank you very much for your help. I think everything is just fine. More

by langconinc
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jul 29, 2024 -

Lexus of Thousand Oaks responded

Thank you for stopping by to leave Lexus of Thousand Oaks a wonderful review!

July 27, 2024

Jonathan gave me the very best service I have ever had anywhere. Everyone was polite and on time. More

by jasieling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan
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Jul 29, 2024 -

Lexus of Thousand Oaks responded

We are glad to hear that Jonathan provided top-notch service. Thanks for choosing Lexus of Thousand Oaks!

July 27, 2024

Yobi and staff are excellent to work with. Yobi is great at communicating with clients. More

by markweisberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jul 29, 2024 -

Lexus of Thousand Oaks responded

Thank you for stopping by to leave Yobi and Lexus of Thousand Oaks a wonderful review!

July 26, 2024

ANTONIO CASTELLANOS sales person is rude jerk, he has no customer service skills. He talked to me like he was doing me a favor and was disrespectful, please stay away from him, thank me latter. After talki More

by alex.kovalevsky
Recommend Dealer
No
Employees Worked With
Antonio castellanos
Report | Print
Jul 31, 2024 -

Lexus of Thousand Oaks responded

Alex, we're really sorry to hear about your experience. We expect our team to treat every customer with respect and professionalism, so this feedback is concerning. We would like the opportunity to address this issue directly — please reach out when you can. Thank you, Leadership Team - customerexperience@swickard.com

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