Lexus of Thousand Oaks

He was a nice and polite guy and has a very good costumer service. Thank you !!! service. Thank you !!! More

My service advisor is the best. Would not trade him for nothing. My concerns are with the mechanics. Too many repeat repairs. My trucks are work trucks, literally. They ar Would not trade him for nothing. My concerns are with the mechanics. Too many repeat repairs. My trucks are work trucks, literally. They are used in agriculture and they are grimey, dirty and used in challenging situations. Your dealership being located in an affluent area, i think your mechanics make up problems just because they do not see these types of “ hard use “ vehicles on a regular basis or they do mot like to get dirty. So because of the way dealerships pay their mechanics nowadays, they try to stack the deck so to speak just because of how we use our vehicles We are a good customer We take care of our vehicles. I would like to see the mechanics take more pride in their work, like my service advisor does. More

My 15,000 mile maintenance was done swiftly. Yay! And the car was washed, too! Yay! And the car was washed, too! More

This dealership is physically well appointed and inspires a sense of confidence in their customer. My service consultant is Yobi Kim who is excellent and makes me feel confident that I am not getting ripped a sense of confidence in their customer. My service consultant is Yobi Kim who is excellent and makes me feel confident that I am not getting ripped off. I know that I can get cheaper service elsewhere but he keeps me motivated to come back here. More

Excellent customer service ! They are very prompt , knowledgeable, courteous and they listen and solve the problem. They are very prompt , knowledgeable, courteous and they listen and solve the problem. More

Ms. Brittanye Muschamp was wonderful. she walked me through the process and made it easy for me to decide one the type of service I wanted to have. I highly recommend her. through the process and made it easy for me to decide one the type of service I wanted to have. I highly recommend her. More

Friendly , caring. Thank you .Process was very easy for me.Keep up good work .Service outstanding Thank you .Process was very easy for me.Keep up good work .Service outstanding More

I always receive prompt and respectful service. This is what keeps me coming back for all my needs. This is what keeps me coming back for all my needs. More

Our 2004 GX470 was well taken care of and Brittanye was very knowledgeable, took the time to explain the work a tech had recommended and why it needed to be done. very knowledgeable, took the time to explain the work a tech had recommended and why it needed to be done. More

Service Advisor Brittany Muschamp was so helpful and knowledgeable about this service as well as upcoming potential work that may be required! She is a great asset at Lexus of Thousand Oaks! knowledgeable about this service as well as upcoming potential work that may be required! She is a great asset at Lexus of Thousand Oaks! More