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Lexus of Thousand Oaks

Thousand Oaks, CA

4.9
809 Reviews
Call Dealership (805) 601-7646
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3755 Auto Mall Dr

Thousand Oaks, CA

91362

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809 Reviews of Lexus of Thousand Oaks

September 12, 2024

Dereck service rep was professional, kind and helpful. I will search him out to help me next time I need service. The waiting lounge has gone way down hill. I few bags of snacks and some tea bag is not More

by CalLexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dereck
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Sep 12, 2024 -

Lexus of Thousand Oaks responded

Thank you for your feedback! We're glad to hear Dereck provided excellent service at Lexus of Thousand Oaks. We appreciate your comments about the waiting lounge and will work on improving it to meet our high standards. Looking forward to serving you again!

September 12, 2024

The dealership itself is beautiful and comfortable. My service advisor, Forest, was thorough, knowledgeable and explained everything that was done to my car, as well as why. More

by James K
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forest from Service Department.
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Sep 12, 2024 -

Lexus of Thousand Oaks responded

James, we're delighted to hear that Forest provided you with excellent service at Lexus of Thousand Oaks. Thanks for sharing your positive experience!

September 12, 2024

Had a great experience at Lexus Thousand Oaks for oil change yesterday with Yoby. Many thanks! More

by nickxpluo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yoby
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Sep 16, 2024 -

Lexus of Thousand Oaks responded

Nick, thanks so much for the 5-star review of Lexus of Thousand Oaks! We'll make sure your kudos reach Yoby!

September 12, 2024

Mr Derek was very kind and professional, I was very pleased with his work, I wish him all the best. More

by Ana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Me. Derek
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Sep 12, 2024 -

Lexus of Thousand Oaks responded

Ana, we are glad to hear that Derek provided kind and professional service. Thanks for sharing this feedback with the Lexus of Thousand Oaks team.

September 12, 2024

The entire sales & service staff are VERY professional, knowledgeable and friendly every time we’ve been there! More

by jimgolfs2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forest, Nicholas, Amr Morad, Nick Falsafi, Lora Baworouski, Saeid Honorbakht, Charles Shapiro, Julie Kobayashi, Tom Valasek
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Sep 12, 2024 -

Lexus of Thousand Oaks responded

Thank you for the fantastic feedback, Jim! We're delighted to hear that our team at Lexus of Thousand Oaks consistently provides professional and friendly service. We look forward to your next visit!

September 11, 2024

Unpleasant visit , not the usual Lexus service, Four hours wait in the lounge !!! Unheard of , after more than 20 years as a loyal customer More

by hadassa.marish
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yuby - service dept
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Sep 17, 2024 -

Lexus of Thousand Oaks responded

Hadassa - We apologize for the long wait during your recent visit. This is not the level of service we aim to provide any of our valued customers, but especially to our long-term, loyal customers. Your feedback is valuable to us, and we would like to discuss ways to improve your experience moving forward. One of our store managers will reach out to you soon to discuss your experience. Thank you, Terry Collins - Customer Experience Team Lead customerexperience@swickard.com

September 10, 2024

Derek was attentive to detail, worked hard to get my work covered by the dealership and was very pleasant. He made the experience as easy as possible. More

by JMM
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept., Derek
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Sep 10, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear that Derek provided such attentive and pleasant service at Lexus of Thousand Oaks. Thanks for sharing your experience!

September 07, 2024

Great service nice stuff i take my car to the dealership and got ready for the next day quick service More

by rob8689
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Valasek
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Sep 09, 2024 -

Lexus of Thousand Oaks responded

Thanks for sharing your experience! We're glad to hear our team at Lexus of Thousand Oaks provided quick and efficient service. See you next time!

September 06, 2024

Derek was super helpful and a joy to work with! Now I have a smoothly riding Lexus, thanks to Derek , who quickly and professionally helped me. More

by K e v i n
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Report | Print
Sep 09, 2024 -

Lexus of Thousand Oaks responded

Thank you for sharing your experience, Kevin! We're delighted to hear Derek provided excellent service at Lexus of Thousand Oaks. Enjoy the smooth ride in your new Lexus!

September 05, 2024

My experience here was great they did my oil change on my 2020 IS I would definitely come back ! More

by JavierO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amr Morad, Nick Falsafi, Lora Baworouski, Saeid Honorbakht, Charles Shapiro, Zahra Khanlar, Julie Kobayashi, Tom Valasek
Report | Print
Sep 05, 2024 -

Lexus of Thousand Oaks responded

Javier, your kind review warms our hearts! Thank you from the Lexus of Thousand Oaks Team.

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