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Lexus of Thousand Oaks

Thousand Oaks, CA

4.9
809 Reviews
Call Dealership (805) 601-7646
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3755 Auto Mall Dr

Thousand Oaks, CA

91362

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809 Reviews of Lexus of Thousand Oaks

September 28, 2024

I have bought 2 used Lexus vehicles from other locations and have had great services experiences. I love my Lexus Vehicles and love the service department at Thousand Oaks. Friendly service and the staff More

by Rickd702001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc
Report | Print
Sep 30, 2024 -

Lexus of Thousand Oaks responded

Rick, we're delighted to hear that you love your Lexus vehicles and have had great service experiences with us at Lexus of Thousand Oaks. Thanks for the kind words about our friendly staff!

September 25, 2024

I am always completely satisfied with the service that Lexus of Thousand Oaks give me - to name some are their promptness, loaner service, discount offers, car wash. More

by graceherrera3r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
Sep 25, 2024 -

Lexus of Thousand Oaks responded

Thank you for sharing your satisfaction with Lexus of Thousand Oaks! We're glad to hear that our prompt service, loaner options, discounts, and car wash meet your expectations. We appreciate your continued support!

September 25, 2024

Jonathan was very professional, courteous and attentive. Kept me informed of the progress of my service. More

by gennykeller
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan, Lora Baworouski
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Sep 25, 2024 -

Lexus of Thousand Oaks responded

Thank you for sharing your positive experience! We're glad to hear Jonathan provided professional and attentive service at Lexus of Thousand Oaks. We appreciate your feedback!

September 23, 2024

My service writer Yoby Kim takes great care of all my cars, I trust nobody else. More

by Damajota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yoby Kim
Report | Print
Sep 24, 2024 -

Lexus of Thousand Oaks responded

We are glad to hear that Yoby has taken care of all of your vehicles. Thank you for trusting Lexus of Thousand Oaks with your service needs!

September 22, 2024

Marc St. Pierre provided excellent customer service and answered my questions with integrity and knowledge. More

by Jan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc St. Pierre
Report | Print
Sep 23, 2024 -

Lexus of Thousand Oaks responded

Thank you for sharing your experience! We're glad to hear Marc provided excellent service and answered all your questions at Lexus of Thousand Oaks. We appreciate the feedback!

September 21, 2024

I am not happy with the results of my Lexus 15,000 mile maintenance service and needing new tires on a year old car. Not acceptable. Lexus should back their standards of high quality parts. More

by salgiac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan in service
Report | Print
Sep 23, 2024 -

Lexus of Thousand Oaks responded

Thank you for sharing your feedback. We're sorry to hear about your experience with the 15,000-mile maintenance service at Lexus of Thousand Oaks. We appreciate your feedback and your comments will be shared with our management team so that we can look to improve our processes. Thank You, Terry Collins - Customer Experience Team Lead CustomerExperience@swickard.com

September 21, 2024

Excellent personal service. Explained service to be performed and I was notified through text with any additional services needed. More

by ok2btal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forrest
Report | Print
Sep 23, 2024 -

Lexus of Thousand Oaks responded

Thank you for sharing your experience! We're glad to hear that our team at Lexus of Thousand Oaks provided excellent personal service and kept you informed throughout the process. We appreciate your feedback!

September 21, 2024

My service advisor, Daphne at Lexus of Thousand Oaks, is THE BEST service advisor I have ever experienced. She literally puts herself in her customer's situation to help resolve whatever the issue. This dea More

by MRBONDS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
daphne in service
Report | Print
Sep 23, 2024 -

Lexus of Thousand Oaks responded

Thank you for the glowing review! We're delighted to hear that Daphne and our team at Lexus of Thousand Oaks provided such exceptional service. We appreciate your continued trust in us!

September 18, 2024

Beautiful dealership with caring and compassionate staff. Service department is excellent and listens to the issues and addresses the concerns. They honor their commitment to service. Highly recommended! More

by Thes2arts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yobi
Report | Print
Sep 18, 2024 -

Lexus of Thousand Oaks responded

Thank you for the high recommendation! We're delighted to hear that our team at Lexus of Thousand Oaks provided excellent service and addressed all your concerns. We appreciate your support!

September 18, 2024

My service technician, Jonathan, was very nice and helpful. I always have a great experience with the service department. More

by Carolyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Report | Print
Sep 19, 2024 -

Lexus of Thousand Oaks responded

Carolyn, we're delighted to hear that Jonathan and our service team at Lexus of Thousand Oaks provided you with a great experience. Thanks for sharing your feedback!

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