Lexus of Southampton

Excellent dealership This dealership .is more competent and has more integrity than any dealership I have ever dealt with. The dealership's commitment to the customer is e This dealership .is more competent and has more integrity than any dealership I have ever dealt with. The dealership's commitment to the customer is evidenced by their relentless desire to satisfy on everything from details about the car, to price, to business practices and followup after the deal is made. I would be surprised if any car dealership could exceed this dealership's performance. More

Surprised to Lease a Lexus CT200h Literally one week prior to leaving on a road trip to Miami in a 2008 Honda Civic Hybrid (not something we were looking forward to) we received a lett Literally one week prior to leaving on a road trip to Miami in a 2008 Honda Civic Hybrid (not something we were looking forward to) we received a letter from Matt saying that he had a customer interested in our vehicle. My wife called Matt on Saturday and asked if he was serious. He said yes. She gave him some impossible parameters no the least of which was we needed the car in our hands four days later on Wednesday. As we left for the dealership my wife told me we were not getting a new car. We met with Matt and Bob. Both were incredibly kind and helpful. We test drove the car with Bob after which Matt made us a proposal that we simply could not walk away from including delivering the car within our time frame. At no point did we feel pressured to make the deal offered. We very much appreciated their honesty, willingness to answer all of our questions and making us a sensible deal. It is worth noting that our ride to Miami was so much more pleasant in our new Lexus. More

Enform Remote Service First I would like to thank Elizabeth, receptionist, at Lexus of Southampton. She knew that I needed assistance even when I didn't ask for it. The enf First I would like to thank Elizabeth, receptionist, at Lexus of Southampton. She knew that I needed assistance even when I didn't ask for it. The enform remote was not working on my new IS20. She contacted Matt Margiotta and explained the situation. Matt Margiotta called me to say that he'll get a technician to contact me at home. A technician from Lexus of Smithtown called me immediately. I should have written down his name. This gentleman was very knowledgeable, explained the process, walked me through the process, stayed on the phone with me the entire time, and very patient. In no time the remote feature was working. The technician and Matt went out of their way to make sure that the remote start feature was activated on my new IS250. Matt worked diligently and he was very patient. Now I am able to remote start my car two different ways. This gives me the comfort of getting into a nice warm car and heated seats during these cold winter days. Many thanks - Matt, Elizabeth, and the technician! It's truly a pleasure doing business with both of you. More

pleasant surprise I had no intention of leasing a lexus before the end of the lease, but Erik and Mat made me an offer I could not refuse. These are good people in putt I had no intention of leasing a lexus before the end of the lease, but Erik and Mat made me an offer I could not refuse. These are good people in putting a deal together and I was very pleased. More

Leasing my new RX 350 We had an excellent experience in our dealings with Matt (negotiaitng the deal),Eric(guiding us throught the paperwork) and Michael(explaining how to We had an excellent experience in our dealings with Matt (negotiaitng the deal),Eric(guiding us throught the paperwork) and Michael(explaining how to easily use the tech features). More

Lexus of Southampton consistenly provides the best customer experience I have ever had with an auto dealer, from sales with Bob to service with Maria and team. Always consistenly provides the best customer experience I have ever had with an auto dealer, from sales with Bob to service with Maria and team. Always accommodating, always friendly, always good work and efficient. I actually look forward to going there for service. Thank you. More

Excellent Experience! I had no intention of purchasing a car the day I did, I only wanted to go testdrive the Lexus to see if I liked it. I knew that I would get something I had no intention of purchasing a car the day I did, I only wanted to go testdrive the Lexus to see if I liked it. I knew that I would get something when everything fell into place. Erik and Matt made everything so easy that it all fell into place. I highly recommend this dealer and these guys. I also think Michael who showed me all the featers of my car and set it all up and Pete in financing was great. This dealership definitely focuses on customer service and they do it well! Thanks guys! More

Customer satifiation I Have been coming to your dealership since 2008 and have been happy with your sales and service departments. Your vehicles are the best around. Just I Have been coming to your dealership since 2008 and have been happy with your sales and service departments. Your vehicles are the best around. Just keep up the work, Thank you Again. More

Great Service! I honestly only have praise for dealing with James and Frank. I am always treated exceptionally well when I bring my RX into get serviced. It brings I honestly only have praise for dealing with James and Frank. I am always treated exceptionally well when I bring my RX into get serviced. It brings me peace of mind knowing that my car is getting taken care of. I know that it costs a bit more to have a car serviced at the dealership, but for me it is definitely worth it. Lexus of Southampton is definitely worth it! Thank you James for always taking care of me when I bring my car in! Thank you Frank for helping me over the phone earlier this week on James' day off! More

Great Experience! Just finished working with John G at Lexus of Southampton. I didn't know anyone there walking into the place and was hoping everything would be great Just finished working with John G at Lexus of Southampton. I didn't know anyone there walking into the place and was hoping everything would be great. I have to say, i could not have been happier with the entire process. John as well as the Managers made sure i was happy, and i walked out with exactly what i wanted. I would absolutely recommend seeing John and look forward to continuing my relationship with the dealership. More