Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Southampton
Southampton, NY
387 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
387 Reviews of Lexus of Southampton
February 06, 2025
Absolute Nightmare to Deal with. RUN AWAY FAST! I bought a used bmw for sale through this dealer and it was going smooth, their sales manager Abbas did a video walkthrough(on jan RUN AWAY FAST! I bought a used bmw for sale through this dealer and it was going smooth, their sales manager Abbas did a video walkthrough(on jan 27th 2025) with me(have the videos saved) where he said there are "the driver's side is good, no dings or scratches or anything and the body lines are great". Fast forward to getting the car and there are DEEP scratches that no reputable dealer would ever sell a car with. Abbas calls me at 6:28pm on 2/4/25 apologetic and says that this must have happened after the video walkthrough, and that he will go investigate and make it right. Seemed like it was going well Was quoted ~$1300 to get these scratches repaired, so I text Abbas and he has a tone change and points me to Chad Israel, their General Sales Manager, who starts treating me horribly immediately and says its my fault that their sales manager misled me in the video. We tried to have an adult phone call(all recorded) on Feb 6th at 11:30am, where Chad could't be an adult and started screaming then hung up on me. Talk about great customer service! Run run away, im talking to lawyers now, unless this dealership decides to make this right. More
by Afreels1995
Employees Worked With
Chad Israel
October 24, 2023
Very helpful. Abbas walked us through and helped us set up everything on our car. He was terrific. Would recommend him and the dealership Abbas walked us through and helped us set up everything on our car. He was terrific. Would recommend him and the dealership More
by sksamberg
Employees Worked With
Abbas
August 29, 2023
Frank and Patrick made this such a pleasant, stress-free, and overall fantastic experience. Between their charismatic personalities and high levels of professionalism, I would and will recommend them both to and overall fantastic experience. Between their charismatic personalities and high levels of professionalism, I would and will recommend them both to anybody in need of an automobile! More
by espositohbny
Employees Worked With
Patrick Tucker, Kreshnik Neziraj (both 5 stars as well), Frank Knoll, Wayne Foisy
October 27, 2022
I was hunting around Lexus dealer for a pre certified RX before they all are made with the whiny 4 cylinder turbos and S LUCH WOULD HV I was looking around Lexus dealers for a used RX with th before they all are made with the whiny 4 cylinder turbos and S LUCH WOULD HV I was looking around Lexus dealers for a used RX with the V6 as the new ones come with the whiny 4 cylinder turbos. As luck would have it, this dealer had the year and model I wanted and they gave me a better deal on my trade in than other dealers so it was a no brained, even though there was no negotiation on price of the RX. Frank made the process easy and there was no upsell pressure like other Lexus dealers I bought from. I would go there again once inventory makes bargaining possible. More
by Surprise
Employees Worked With
Frank Knoll
June 11, 2022
Lexus of Southampton clearly earned this five star rating. Frank Knoll in Sales was a pleasure to work with throughout the process. I ordered my NX 350 and it was delivered within the estimated time p rating. Frank Knoll in Sales was a pleasure to work with throughout the process. I ordered my NX 350 and it was delivered within the estimated time period. Tech Mgr. Abbas Rajani was incredibly helpful with setting up all the great technology and walked us through in detail with the operating features. More
by Sal D
Employees Worked With
Abbas Rajani 5 Stars, Frank Knoll, Frank Licari, Wayne Foisy
April 14, 2022
Mike in service was fantastic. This is my first time at This Dealer. They did a great job. Fast. Efficient and honest Everyone in service department was nice I definitely re This is my first time at This Dealer. They did a great job. Fast. Efficient and honest Everyone in service department was nice I definitely recommend! More
by Rick
Employees Worked With
Michael Vacey, Maria Termini
January 14, 2022
I've always had great experiences with Lexus of Southampton. Frank found me the perfect car, my second Lexus! He and Wayne in the business office were patient as I waited for DMV timeline issues an Southampton. Frank found me the perfect car, my second Lexus! He and Wayne in the business office were patient as I waited for DMV timeline issues and held the car of my dreams. The buying experience was a simple process on their end. Everyone was friendly and always followed up. Now I'll be servicing my new car in Southampton for the foreseeable future. Thank you Frank and the Lexus of Southampton Team. ~VOP More
by VOP
Employees Worked With
Frank Knoll
