Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Smithtown
St. James, NY
1,090 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,090 Reviews of Lexus of Smithtown
March 28, 2012
Received concise information regarding new lease requirements. Efficient and timely service. Very response and helpful to any request for information. Salesman made every effort to achieve custom requirements. Efficient and timely service. Very response and helpful to any request for information. Salesman made every effort to achieve customer satisfaction regarding pricing and delivery. More
by Connie D
Employees Worked With
, Robert Rossworn
March 25, 2012
This is our 3rd lease for a Lexus RX and we currently lease our 4th Lexus LS. Robert Rossworn has been our Salemen/Manager during this time and is excellent at knowing our needs and is quite informative lease our 4th Lexus LS. Robert Rossworn has been our Salemen/Manager during this time and is excellent at knowing our needs and is quite informative on the Lexus products including their new features accessories etc. He is pleaseant and provides us with courteous and informative discussions prior to our next lease. In particular, Robert is well prepared for our new lease(s)signing without us having to list our desires/requirements. The hardest decision for us is to decide what color we want for the new lease. Robert also tries to meet out cost objectives since we are retired by reviewing various cost options. Finally during the lease signing, Robert is very diligent and metriculous in going over all the Lexus documentation. In summary, we are very pleased with the Lexus of Smithtown family of employees including Robert and the Service Managers. More
by post4488
Employees Worked With
Robert Rossworn
March 24, 2012
I did not have a good experience at this dealership. I spent an entire day there haggling over price which dropped over $100 per month on a 3 year lease deal that I was trying to get. I was also told tha spent an entire day there haggling over price which dropped over $100 per month on a 3 year lease deal that I was trying to get. I was also told that Lexus offers "Rollover Miles" meaning I would be able to use any unused miles towards my next lease. Other Lexus dealers laughed at me when I brought up this point. I appreciated the dealership I went with who got right down to the bottom line not wasting my time. More
by MrBowzer
March 23, 2012
First,I would like to express,that I have not purchased a car from a salesperson at a dealership since 1995. Oh, I have certainly tried, but to no avail. Time and time again I just got plainly fed up with al car from a salesperson at a dealership since 1995. Oh, I have certainly tried, but to no avail. Time and time again I just got plainly fed up with all the devious tactics that were used by dishonest sales people. Oh, we know them all by now. You call them on the phone - Do you have the car? they say yes. Can you get it for the price I want? they say yes or close to it(be careful of that one).The salesperson says anything to get you into the dealership.When you get there the car is gone and/or the car is a lot more $$(that is why it is also important that you research the car that you want).Now that you are in the dealership - Beware, the unscrupulous salespersons' cape comes on and the wily games begin! Now the good news, this did not happen with Anthony Mastroianni at Lexus of Smithtown When I went to the Lexus of Smithtown Dealer and met Anthony he had the exact car and at the exact price like he said he would. At every step, from the phone call,writing up the bill of sale,to actually driving the car away, I was waiting for him to pull a fast one but he didn't. He did exactly what he said he would do.There were no tricks, no bait and switches, he was honest, personable and he came through on all counts. Well, I'm happy to say after all these years MY WIFE finally got her car - Thanks to Anthony Don't wait as long as SHE had to - Call Anthony Mastroianni now !!! More
by bobmia
March 22, 2012
From the moment I initially walked into Lexus of Smithtown up to and even after my purchase I've received excellent service. I worked with Anthony Mastoianni who is not only knowledgeable and profes Smithtown up to and even after my purchase I've received excellent service. I worked with Anthony Mastoianni who is not only knowledgeable and professional, but also a personable and no-nonsense kind of guy. Quite frankly, I felt like I was dealing with a friend rather than someone whom I just met trying to sell me a car. I had a lot of questions and Anthony took the time to go through everything with me and never made me feel rushed. During my purchase process I also dealt with Dolores Russell and Mike Cavallo both of whom were also a true pleasure to work with. I would highly recommend Lexus of Smithtown and if you're looking for a CPO / Pre-Owned, definitely look for Anthony. I look forward to bringing my car back for service / maintenance and doing business with them in the future. More
by nylauriec
March 18, 2012
Always in a hurry with too many things on my to do list I can always count on Bob Rossworn and Abbas Rajani and the service team to tend to my problem immediately with pleasant friendly efficiency! I have b can always count on Bob Rossworn and Abbas Rajani and the service team to tend to my problem immediately with pleasant friendly efficiency! I have been back to the dealership as well as phone calls to trouble shoot technical issues that I couldn't figure out. My Lexus 350is is 2 yrs. old and I am still treated like a brand new car owner. If the truth be told Bob Rossworn makes me feel like an old friend and educates me on the many extras in my car. I know I feel confident that if another Lexus is in my future it will be Smithtown Lexus that gets my money. Thank you for this opportunity to share good feelings about the very positive experiences I have with Bob Rossworn, Abbas Rajani and the service staff at Lexus of Smithtown. Sincerely, Lynne Fischer More
by meenuf
Employees Worked With
Abbas Rajani, Robert Rossworn
March 18, 2012
This is my second Lexus lease. Both times my salesmen were Robert J. Rossworn. The first reason I returned to Lexus is due to the outstanding service I received from Mr. Rossword and this Lexus Dealersh were Robert J. Rossworn. The first reason I returned to Lexus is due to the outstanding service I received from Mr. Rossword and this Lexus Dealership. Three years ago was the first time I leased a car and it was my first Lexus. I am not an easy person to please; I must say Mr. Rossword exceeded my expectations in dealing with a Car salesman and dealership. When I was ready to pick up my new car Mr. Rossworn introduced me to Mr. Michael Mandolese, he was the person to introduce me to all the features in my new car. Mr. Mandolese was also very helpful and did an excellent job helping me understand all the sophisticated features in the Lexus SE350. I will most likely continue to be a Lexus owner due to the out standing service I received from both Mr. Rossword and Mr. Mandolese and the excellent customer service of this dealership. I must say the Lexus SE350 is a great car and I feel safe it. More
by nrosenking
Employees Worked With
Robert Rossworn, Michael Mandolese
March 14, 2012
A very enjoyable experience with this dealer. Anthony worked with my trade in & sales price of the Lexus i bought to my satisfaction, everyone knows trade in numbers are very low but i was happy with the worked with my trade in & sales price of the Lexus i bought to my satisfaction, everyone knows trade in numbers are very low but i was happy with the final number of the new used car i bought. Thanks again Anthony we are very happy. More
by joe tuminello
Employees Worked With
Anthony Mastronianni
March 13, 2012
We have our Lexus almost 4 years and still had trouble working all the features. Abbas gave us a hands on demo and was very inforfmative. We now are enjoying our Lexus to the fullest. Thank you again A working all the features. Abbas gave us a hands on demo and was very inforfmative. We now are enjoying our Lexus to the fullest. Thank you again Abbas. More
by treas
Employees Worked With
Abbas Rajani, Abbas Rajani
