Lexus of Smithtown

My husband and I had the best experience at Smithtown Lexus. Michael Anno was our salesman. We cannot say enough about him.His professionalism and courteous manner made leasing our car an absolute pleasu Lexus. Michael Anno was our salesman. We cannot say enough about him.His professionalism and courteous manner made leasing our car an absolute pleasure. There was no pressure and we felt he listened to what our needs were. Michael was very patient and kind and he was the reason that we felt so comfortable at Lexus. We also had the pleasure to work with Abbas Rajani. His professionalism and his courteous manner should be recognized as well. While Michael was finishing with a client, Abbas took his time to help me set up my new car with the blue tooth and all the technological features in the car. He was so kind to even write down directions just in case I forgot. I am truly excited about my new car and want you to know that from the receptionist answering the phone to the final delivery of the car, Smithtown Lexus is in a class of its own. More

I leased and serviced my last car at Lexus of Smithtown and I was always very pleased with the staff and their level of customer service. I just leased my second car from them. They made the whole car bu and I was always very pleased with the staff and their level of customer service. I just leased my second car from them. They made the whole car buying experience so easy. The staff was extremely knowledgeable and helpful. I highly recommend this dealership. More

This is the 17th Lexus I have purchased from Lexus of Smithtown. The reasons that I continually do business with this dealership are many. Firstly, I am always made to feel comfortable and confident tha Smithtown. The reasons that I continually do business with this dealership are many. Firstly, I am always made to feel comfortable and confident that I am dealing with highly skilled professionals. My salesman, Kenneth Goldberg is an asset to this company. He is intelligent, knowledgeable and very engaging. He calls and sends letters to check with me about my automobiles. The service department is the second reason that I always purchase my automobiles at Smithtown. I deal with Robert Heinsohn who is the most accommodating service representative I have ever dealt with. However, over the years many service personnel have been helpful. Next, Denise Plourde, the Finance Manager has always assisted me in choosing the many options that are available on the car that I have purchased. I have never felt pressured into buying any auto or options when dealing with any of these employees. In conclusion, I know that I will continue to do business with Lexus of Smithtown and will definitely continue to recommend this extraordinary dealership to my friends. Lexus of Smithtown is a true example of how a company should be managed. This says a great deal for the General Manager Dina Burns. More

I will take some time to reflect on wonderful experience that I had buying my new LS in your dealership. I can tell you that it is very refreshing to see superb customer service skills and knowledge display that I had buying my new LS in your dealership. I can tell you that it is very refreshing to see superb customer service skills and knowledge displayed by one of your employee Denise Plourde. She took time carefully putting this deal together, Denise went out of her way to work with Lexus financial services to get me lower APR for my new car. This is not just a complement to Denise, it is also complement to the general manager Ms. Dina Byrnes to recognize and employed Denise as a dealership manager. As one general manager to another I can tell you that recognition and employment of correct team members is foundation for the success. As of 20 years hospitality professional I often do customer service seminars in the US and Europe, I would certainly use this car buying experience as a example of the superb customer service skills displayed by Denise, and overall experience in your shop. It will be my pleasure you to recommend Lexus of Smithtown in the future, I also would like say thank you to Abbas for his time explaining car features to me, he was terrific as well. Please don't hesitate to contact me if you need some additional details about my car buying experience. Thank you and take care! More

Abbas has been extremely helpful to me with my questions regarding my new CT200h. He helped me set up the multiple functions in the vehicle, as well as deal with every issue I presented to him. It has been regarding my new CT200h. He helped me set up the multiple functions in the vehicle, as well as deal with every issue I presented to him. It has been a pleasure in dealing with someone so knowledgeable and courteous. Michael Anno sold me the vehicle and also did a wonderful job. Everything promised was delivered on time and in a very professional manner. I HIGHLY recommend this dealership, it has been one of the finest I have ever dealt with. More

Abbas was extremely helpful in setting up my Bluetooth Voice Dialing and Speed Dial functions. It was a pleasure to meet him and follow his instructions. This gentleman is a winner in all respects. I am Voice Dialing and Speed Dial functions. It was a pleasure to meet him and follow his instructions. This gentleman is a winner in all respects. I am impressed with all the Lexus of Smithtown employees I've met so far. Al K. More

Excellent dealership. Very professional, friendly and courtous. It's a pleasure to purchase and service a vehicle at Lexus of Smithtown. I just leased my 5th vehicle from them. I would highly recommend t courtous. It's a pleasure to purchase and service a vehicle at Lexus of Smithtown. I just leased my 5th vehicle from them. I would highly recommend this dealership. We travel over 45 miles to purchase the vehicles from this dealership when there are others much closer to our home. More

Simply ridiculous.. Service department is a joke. They don't want to perform work that is recalled by Lexus unless they break something. I had a cracking windshield trim replaced on my car and they broke don't want to perform work that is recalled by Lexus unless they break something. I had a cracking windshield trim replaced on my car and they broke my windshield! They take 2+ hours for an oil change only. I took my car in for 3 major recalls and when they "Fixed" it. Check engine light came on and Check VSC. They said it was fixed and my car was washed. After asking why the check engine light was on in the first place, I was told "What, are you a mechanic or something?" very rudely. I go outside my car is not washed so Mike Biscardi drives it and literally has to wash it himself as I see him doing it. After he washes it, he goes right back into the service garage to for the check engine light.. I guess I don't need to be a mechanic to realize how crappy their techs and customer service is.. They tried blaming me because I have an intake. A F-Sport Intake that LEXUS SELLS! They dont even know their own parts. They charge ridiculous prices. $700+ for a Black pearl emblem set when other dealers sell for $300. Avoid using if at all possible. More

I recently went to purchase the 2007 ES350 from lexus of Smithtown and could not believe how awsome the purchasing experience was. I would definitely recomend the salsperson and the dealership. I went to Ma Smithtown and could not believe how awsome the purchasing experience was. I would definitely recomend the salsperson and the dealership. I went to Massapequa & Ralley and not one person approached me in a timely manner. I would never go back there again. Lexus of Smithtown is a class act organization.... More

These guys are full of it. I had a family member pay for service. A tire rotation to be exact. They only performed a tire rotation on the right side of the vehicle. I can't accept this from a service de service. A tire rotation to be exact. They only performed a tire rotation on the right side of the vehicle. I can't accept this from a service department. What am I BLIND? In addition, a tail light went out one day, and I asked for them to use dielectric grease on the replacement bulb. Did they do that, NO. As a result, the replacement bulb went out two weeks later. Did they service it for free, NO. After that, there was a short in the wiring causing the blinker to blink fast. This could have all been avoided if they took the time to do the work properly and as asked. Their prices are not fair and reasonable. Quality is not job one. Do the work right, and it will speak for customer service. More