Lexus of Smithtown

I felt welcomed as soon as I walked into the showroom. Joe was warm, genuine and friendly. He wanted me to buy a new Lexus but he wasn't pushy and made me feel very comfortable and unpressured. He spent Joe was warm, genuine and friendly. He wanted me to buy a new Lexus but he wasn't pushy and made me feel very comfortable and unpressured. He spent a lot of time with my husband and me, very patiently and enthusiasticly showing us all the Lexus crossover had to offer. We returned to the showroom several times before actually purchasing my new car and each time we were treated the same-with respect and professionalism. I would highly recommend this dealership to anyone and everyone! More

This is my fifth Lexus of which some I've liked more than others. However, one part of the equation stands out and that is the dealership and its support staff. From sales to service, Lexus of Smithtown is others. However, one part of the equation stands out and that is the dealership and its support staff. From sales to service, Lexus of Smithtown is first rate. I've owned other "luxury" cars before but no other dealer has ever made me feel as if they cared more than this dealership. They not only work hard to make a deal but also provide exceptional servive after the deal. More

It's always worth the trip to Smithtown to deal with the fair people at Smithtown Lexus. Bob, Tony and dolores were very professional--as always--as this is my fifth car leasing experience with the dealers fair people at Smithtown Lexus. Bob, Tony and dolores were very professional--as always--as this is my fifth car leasing experience with the dealership. Negotiating by email is a nice feature as well. Of course, the cars are great and reliable too but it's truly about the people and that why I keep coming back. More

Went into explore end of lease options and left with the 2012 ES350. Walter Maron and Robert Rossworn were excellent. No typical pressure to buy, laid backsales approach, very knowledgeable and to the point 2012 ES350. Walter Maron and Robert Rossworn were excellent. No typical pressure to buy, laid backsales approach, very knowledgeable and to the point. Highly recommend this dealership to family and friends!! More

Shane was "next up" when my wife and I walked through the door of the showroom and it turned out to be our lucky day that we got him as our sales person. Shane listened to what we were looking f through the door of the showroom and it turned out to be our lucky day that we got him as our sales person. Shane listened to what we were looking for, made some suggestions, and the took us on two test drives so we could decide which car we wanted. In fact it was Shane's idea to test drive the ES 350 in addition to the RX 350 and once we did we knew the RX was the car for us. Shane then took his time to walk us through various plans until we came up with the one that worked best for us. Shane then turned us over to Dolores to complete the transaction and although we ended up at the showroom for several hours, in the end we got the car we wanted for a fair price. This was our first visit to Lexus of Smithtown, but I suspect it won't be our last. And when our friends see our new car I will gladly tell them to go see Shane and Dolores. Both provided great customer service and helped make our experience as pleasant as possible. More

I worked with Walter for over a year on getting my new car. Now im going to be honest about myself and tell you that im an annoying customer as evidence of it taking alomost a year to finalize the deal. H car. Now im going to be honest about myself and tell you that im an annoying customer as evidence of it taking alomost a year to finalize the deal. However i want what i want. Walter and his boss Robert the sales manager never once lost patience with me over this entire process.Just know that they do whatever they can possibly do to make a customer happy and that they did with me. Not sure if they are the number 1 Lexus dealership but i can tell you they should be. I work in sales and as a salesperson we tend to harshly judge other salespeople and i cant find a single negative thing to say. Thank you Walter and Robert...!! More

Walter Maron, Robert (Bob) Rossworn, and Dolores Russell were very pleasant and helpful to work with! My experience was second to none! I would definetly recommend this dealership to anyone! were very pleasant and helpful to work with! My experience was second to none! I would definetly recommend this dealership to anyone! More

battery terminals corroded with acid. the people battery terminals corroded with acid. the people are extremely courteous and friendly to their customers. everything else about the de battery terminals corroded with acid. the people are extremely courteous and friendly to their customers. everything else about the dealer so far has been great. More

Everyone we dealt with was very professional, knowledgeable and personable. This is our second Lexus with this dealer and would return in the future. Great experience! knowledgeable and personable. This is our second Lexus with this dealer and would return in the future. Great experience! More