Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Queens
Long Island City, NY
641 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
641 Reviews of Lexus of Queens
June 30, 2011
This is a wonderful dealer. They are very aggressive in offering good deals without having to resort to dramatics and they deliver on their promises. Service is first class and the facility is very custom offering good deals without having to resort to dramatics and they deliver on their promises. Service is first class and the facility is very customer-friendly. More
by baysidemk
Employees Worked With
3
June 13, 2011
We recently leased our newest Lexus RX from here, and were pretty satisfied with the service we received. Our 2009 Lexus lease was bought out (leased from Ralleye Lexus) The general process of leasing w were pretty satisfied with the service we received. Our 2009 Lexus lease was bought out (leased from Ralleye Lexus) The general process of leasing was fairly easy, smooth and quick. Peter is the main point of contact we dealt with and he was great through the process, very friendly, personable and seemed very sincere in helping us get the car we wanted as close to the price we were looking to get it in. The actual exchanging of the vehicles, felt a bit drawn out, but probably because I had a toddler with me. That and given it was about 89 degrees out and I had to switch out the car seats, because they are not allowed to install them (which makes no sense to me, as they are the Lexus brand, they should be the ones who know how to put a seat in better then I do!) The switching out of the car seats while trying to keep an eye on my son was the most stressful part of the ordeal and unfortunately made the excitement of getting a new car all but disappear. Eitherway we are very happy with the car we received, and though our payments are a bit more then we expected, we are still comfortably happy with the car. On a different note. We did find that a friend of ours was able to price the same car for a bit less, and so we're wondering if we really did get the lowest price. Regardless it was close enough and we decided not to shop around more so we're happy with the end result. In terms of dealer assistance I highly recommend the Lexus of Queens, Peter was great and always on top of what we needed, the dealership itself is clean, big and very comfortable if you are going to get some work done on your car or to look for a new one. I will definitely be using this dealership as opposed to the one in Long Island, it is clean, friendly staff and much more convenient. Just note do not bring kids with you on pick up day unless you have your significant other to do the heavy lifting. More
by Payton80
Employees Worked With
Peter LoBianco
May 21, 2011
I am on my third Lexus RX vehicle and I recently brought it to Lexus of Queens for its 60,000 mile service. Everything went great -- from the greeting I received when I drove in, the immediate sit down wit it to Lexus of Queens for its 60,000 mile service. Everything went great -- from the greeting I received when I drove in, the immediate sit down with Armando where he explained what was entailed in the service, the free coffee and pastries, the pristine loaner car (a new RX), the follow up call I received from Armando where he told me some issues that had come up and how best to address, the call to tell me when I could pick up the car, how quickly I was able to get out of the dealer with my car and the follow up to make sure everything was OK. The employees are very friendly and you never feel that they are trying to sell you something that you do not need. While the service costs are pricey, you have to remember that you are driving a Lexus. When I discussed costs with the manager, he told me that he always checked prices from the neighboring dealers to make sure that his prices were fair -- I believe him and am confident that if you had your car serviced in Manhattan it would be more expensive. That brings me to my final point. I live in Manhattan but have my car serviced in Queens. Why? Because I find it easier to cross the 59th St Bridge and drive 5 minutes to Lexus of Queens. When you are there you truly believe that the employees appreciate your business and your decision to come to that dealer. I think this dealer gets an A+. More
by shritt24
Employees Worked With
Ken W, Armando G
May 07, 2011
Lexus of Queens is a wonderful place to purchase and service a car. I have been so happy witb every experience I have had since buying my Lexus (Oct 2008)and taking it in for regular service (and recal service a car. I have been so happy witb every experience I have had since buying my Lexus (Oct 2008)and taking it in for regular service (and recalls :-)). Everyone is friendly from the people who answer the phones to the guy that checks in your car. All the service guys are extremely nice. Craig Jacobson (the service mgr) is super helpful and goes above and beyond to help in any situation. Today my car was dead and I had to call Lexus roadside assistance. I then called Lexus of Queens. Craig said he would wait till I got there to see if there was anything he could do to diagnose the problem (on a Saturday afternoon!). The car was jump started and I got to Lexus in time and he was there waiting. They checked my battery and even though it seemed fine he wanted to be sure so I got a brand new battery! I really appreciate how warm and helpful everyone is there and would recommend this dealership to anyone for sales and service. I am a very satisfied customer. More
by cspuro
Employees Worked With
Craig Jacobson
April 27, 2011
I gave this Rating because Of peter and Chris Was great I barely did anything, They went above and beyond to assist me and my boyfriemd with our purchase. Peter was down to earth and wasnt trying to make us barely did anything, They went above and beyond to assist me and my boyfriemd with our purchase. Peter was down to earth and wasnt trying to make us spend more or change our minds of what we came there for. He stuck behind us and prasied us for our decision and was very thorough with giving us all information needed he also was funny lol and the refreshments were great I will be coming back by the time i left there my cheeks were hurting from smiling so much. O yea we lOve this car its awesome, outstanding, conservative, radiant Thank You Lexus Of Queens More
by Tiamia
Employees Worked With
Peter (Salesman) Chris (Finance)
April 15, 2011
I have owned 2 brand new Lexus SUV’s in the past, and this was my first experience in buying a pre-owned auto. Let me tell you Lexus of Queens broke all standards of how great pre-owned auto car buying e this was my first experience in buying a pre-owned auto. Let me tell you Lexus of Queens broke all standards of how great pre-owned auto car buying experience should be. AMAZING!!AMAZING!! AMAZING!!! From the moment I walked into the door to the moment we drove off the lot with my personal Lexus I was truly impressed. As soon as we walked in, Bruce came up to me with all his passion and enthusiasm. Before selling he tried and understands my needs. That led to matching a perfect car for my wants. His sales consultant (I guess Benny) blew my expectations. I was sold in five minutes. Even though I was making a payment through a cashier’s check (No need for financing), there Finance Manager Chris came over. First thing he did was not some up selling gimmicks, but a genuine shake hand and urge to go beyond the high level of service. He really made us feel like at home. Not only he baby sat my son while we were completing our paperwork but also gave us a great understanding of the model which we just bought. What a fantastic level of service and dedication. It’s not the fancy walls and coffee that makes a great place to do business, buts its people like Chris and Bruce that makes this dealership leader of the pack. These guys are truly not just a leap service but I think they really strive for what they are known for. I would highly recommend anyone from a Tri State area. I went to them all the way from Philadelphia (and it was totally worth driving 100 miles one way). There name says Lexus of Queens but it’s the guys like Chris, Bruce and Benny that make this dealership a splendid KING OF LEXUS DEALERSHIPS! The best in class! More
by Amitgodambe
Employees Worked With
Chris Guvman (Finance), Bruce Schnider & His Sales Consultant (Sales)
April 12, 2011
I have given Lexus of Queens representatives this rating because I was very satisfied with the overall service; friendliness, professionalism, courtesy and comfortability. I felt confident with my decision because I was very satisfied with the overall service; friendliness, professionalism, courtesy and comfortability. I felt confident with my decision in buying the vehicle, that didn't treat me like a sale or a price. They treated me as a person; with interest in what I wanted and needed and not what they was trying to sell. I will recommend Lexus of Queens to my friends or family. More
by Afryka
Employees Worked With
Terry Sanichar
April 10, 2011
When I first started my search for a car I went to Lees Toyota in Queens. They were not knowledgeable and the sales people seemed very inexperienced. I thought I would try Lexus. I went to Lexus of Quee Toyota in Queens. They were not knowledgeable and the sales people seemed very inexperienced. I thought I would try Lexus. I went to Lexus of Queens and it was a TOTALLY different experience. Trevor was the sales person and he was the consummate professional. He was knowledgeable, he followed up and yes, he closed the sale. I have a Lexus SUV 450 Hybrid and it is fantastic. The gas mileage is great for an SUV and the features are top of the line, almost aeronautical engineering. I love my car and I will only buy a Lexus again and only from this dealership. I had to come back for a few minor touch ups and they were professional, gave me a loaner car, so I would not have to wait there all day. The General Manager Ken, was able to extend my loan of the car, because of a miscommunication issue with the service person. Either way, he made sure the issue was corrected, and called to ensure that all was well. This is the way a client/customer should be treated and this is the only car dealership I will use going on. I am a Lexus buyer for life. You pay a bit more, but it is well worth it! More
by jlchase99
Employees Worked With
Trevor - Salesman and Ken - Gen. Mgr
April 08, 2011
Extremely professional and friendly service. Mr. Chan knew his product. It was a pleasure dealing with him. The only slight glitch was when I had to return to the dealership the next day to complete knew his product. It was a pleasure dealing with him. The only slight glitch was when I had to return to the dealership the next day to complete my purchase and get the 3rd mechanical key, which I paid extra for, but was not ready when I picked up the car. This was just a minor problem, and not serious enough give the dealership a lower rating. After "interviewing" three other dealership, I can truthfully say Lexus of Queens tops them all. More
by MCSE
Employees Worked With
Henry Chan, Anguel Hristodorov, and Oscar
March 13, 2011
This dealership proved to be exactly what people are warned about when shopping for a new car. I went in to Queens Lexus look at a new Lexus. I worked with a very nice salesperson who told me there we warned about when shopping for a new car. I went in to Queens Lexus look at a new Lexus. I worked with a very nice salesperson who told me there were no "certified preowned " available that were below the mileage I wanted. When the sales manager spoke to me, he told me there was a demo car driven only by Lexus executives available for approximately $5,000. less than a new car. I asked for a few days to think about it and was told I needed to make a decision quickly. I called back within the time allotted and left a deposit for %500. When I called to arrange the payoff and pickup I was told the car was not available; I had been shown the wrong car. The salesman offered me another car with more mileage for the same price! When I protested I was told by another manager, a woman, that they had made a mistake. I was verbally abused by her and asked to speak to her boss. The boss, a manager, then told me they could not sell me the other car and offered me a new car at a "good price". After a few days I called and asked to buy the car with more mileage for that same price, miraculously they agreed. Emails revealed that this car was the one the salesperson was supposed to show me the first time so why did the manager act like he could not sell it for the same price? I was totally disgusted with all these shenanigans and went to another dealer, Lexus of Manhattan who were very straight forward, met the dealer in Queens' price, and acted like gentlemen. A very different experience. I asked for and was given my deposit back by the Queens dealer but feel a warning is necessary. More
by treatedbadly
Employees Worked With
manager
