Lexus of Queens

Complete utter rip off. Brought my 2005 Es for repair, was charged $200 right off the bat for diagnostic charge w/o anyone looking at it because that's what the 'computer" said to charge. It took them a w was charged $200 right off the bat for diagnostic charge w/o anyone looking at it because that's what the 'computer" said to charge. It took them a week to fix the problem, I had to call daily to get a status rather than a courtesy call from them to let me know about my car. When I got the bill, it was a complete joke and it felt like someone just made up numbers and repairs. The cause of my car's problem, evolved from buring oil, that I put in bad gas, clogged catalytic converter. Then what killed me was they charged me $11 dollars worth of gas but when I left the lot, my gas tank light came on. I wanted to go back and give them xxxx but instead, I drove off and will never return. They fall in step of the culture of dealer service rip off. So, becareful my friends. If my car ever broke down in front of the place, I will have it towed and bring it else where. More

went in as a informed consumer and the salesperson was rude and just kept putting us down. he refused to believe there would be any change in the body of the 2009 rx and kept making price an issue when i rude and just kept putting us down. he refused to believe there would be any change in the body of the 2009 rx and kept making price an issue when i simply wanted to know about features of the vehicle. i have been a bmw owner for many years, changing my bmw vehicle every 3 years. this was my first experience with lexus and i am turned off by the whole thing. i suggest you go to a dealer in jersey or long island, where they know how to treat customers! More