Lexus of Queens

I was there to buy a used car 3 years old ,once i came back to after test drive and initial deposit car had many more scratches which dealer refused to accept and gave $100 rebate!!!! which would cost me back to after test drive and initial deposit car had many more scratches which dealer refused to accept and gave $100 rebate!!!! which would cost me $500 i still accepted my bad!.and then after i bought car failed in state inspection !! with service charges of $500 or more they only sell junk please don't buy avoid them ..everything is show off here! :( More

My wife and I had a pleasant experience working with Huey Ng from Lexus of Queens. He walked up through every single details about the vehicle we are interesting in buying and the sales process. Overall, i Ng from Lexus of Queens. He walked up through every single details about the vehicle we are interesting in buying and the sales process. Overall, it's been very smooth and we highly recommend doing business with Huey. More

Peter is one of the best and most helpful dealers that exist in this world. All the staff was great and most importantly, you can leave the dealership with a new car at a good price. : ) exist in this world. All the staff was great and most importantly, you can leave the dealership with a new car at a good price. : ) More

I had my 30,000mi service done yesterday and checked under the hood after 2hours and saw the coolant reservoir was near empty. Made an appt. today to fill the reservoir. So I met Jae Park today and under the hood after 2hours and saw the coolant reservoir was near empty. Made an appt. today to fill the reservoir. So I met Jae Park today and told him that the coolant reservoir was low and his response was when the car is driven and it's hot the radiator sucks up the coolant. (I'm sitting there thinking, I live 10 min away and the car got so hot it sucked up the whole reservoir of coolant?. Anyway Jae tells me that I can pick up the car in the afternoon. I'm in his office at 8:20am and he's telling me the car is going to be ready 4 hours later just for a coolant check. At this point, I dont believe him and tell him I'll be waiting in the lounge. I wait patiently for 2 hours and go to the receptionist to check on my car. She calls the service dept and they tell her the car was ready more than 1 hour ago. No came and told me the car was ready!!! The receptionist calls Jae and he tells her he only did the write up for Armando Gonzalez basically implying that it's not his responsibility! After I sign all the paperwork at 10:30am, I look at the invoice and it says the car was ready at 9:11am!!! They made me wait an extra hour and 20 min. I ask Armando why he didnt tell me the car was ready and he said he had to close the invoice.(It takes him 80min to close an invoice?) then he looks at my invoice and sees it was for a coolant check then tells me, oh we had to wait until the car cooled down. This place is full of B.S. I just walked away... More

Background: Purchased my LS460 in 2007. Average sales Background: Purchased my LS460 in 2007. Average sales experience. Did my homework and got a fair price. The car has been problem free and runs reli Background: Purchased my LS460 in 2007. Average sales experience. Did my homework and got a fair price. The car has been problem free and runs reliability. Why I'm writing: Surprised and very impressed with the excellent service that I've received over the years from Lexus. The Service Department delivers rare qualities of warm and friendly service while being efficient and professional. Jae Park, Richard Goulian, Rodney, and Suzanna are truly an asset to Lexus and deserve recognition for their dedication to it's customers. In fact, as a result of this excellent service, my next car will be a Lexus. Funny that the service department solded me on getting my next new car and not the sales staff. More

I have to admit, I didn't expect the service to be as good as it was. I bought my first Lexus from Lexus of Manhattan and the service was nowhere near complimentary as it was at this Queens location. The good as it was. I bought my first Lexus from Lexus of Manhattan and the service was nowhere near complimentary as it was at this Queens location. The entire sales experienced showed me that they sincerly appreciated my business. The salesman, Julio, went out of his way to locate the car I needed. Chris and Howard from the finance team got me the best possible rate and Oscar gave me a complete overview of the car when the vehicle was delivered. More

I brought my car in today for a minor repair and regular service. What consistently impresses me about this dealership is that they seem to genuinely care about delivering a positive experience. A loaner ca service. What consistently impresses me about this dealership is that they seem to genuinely care about delivering a positive experience. A loaner car was offered. I was called twice with updates on progress. At the end of the day a manager got on the phone to personally tell me the car was ready and explain what happened with the repair. The only glitch was a delay when I arrived for pickup in bringing the car to the exit. But even then, a sales manager (Rich) who had nothing to do with the service situation, realized that at that hour (7pm) no other bosses were around. So he went to the shop himself and brought the car out. Impressive concern for customers - and it seems to be routine this dealer. More

ALL ABOVE 3 PERSON ARE RUDE , AS SPECIALLY manager KEN ALL ABOVE 3 PERSON ARE RUDE , AS SPECIALLY manager KEN WARTEL who gives false information to the consumers Affairs .Please don't buy any used car wi ALL ABOVE 3 PERSON ARE RUDE , AS SPECIALLY manager KEN WARTEL who gives false information to the consumers Affairs .Please don't buy any used car with OUT TEST DRIVE & BRING YOUR MECHANIC TO CHECK BEFORE DELIVERY . OR YOU WILL STUCK WITH JUNK.THIS dealer do not sale CERTIFIED USED CAR. PLEASE CHECK EVERYTHING BEFORE YOU MAKE FINAL PAYMENT.AS THEY WILL FORCE YOU TO BUY EXTENDED WARRENTY.SO THAT THEY CAN WASH THEIR HAND AFTER YOU TAKE DELIVERY. I HAD VERY BAD EXPIRIENSE WITH THIS DEALER.SO.....BE CAREFUL More