Lexus of Queens

Mrs Velasco was a great help no only advising which car is better and their prices, but also answering my question about new and used cars. As a customer service agent she doesn't only focus on selling you is better and their prices, but also answering my question about new and used cars. As a customer service agent she doesn't only focus on selling you any car, she also tries to make me feel comfortable, feel like in the right place to find what i need. The reason I came back is because she sold a car to my brother, and it was our best experience and our first new car. I totally recommend her as your sales person and definitely Lexus Lexus which makes you feel like you were in a different, elegant place. More

Tiffany was very efficient on all the information she provided me over the past week when I was looking for an excellent deal on ES 350 2009 model. I met Alex Quinteros at the dealership, a very know provided me over the past week when I was looking for an excellent deal on ES 350 2009 model. I met Alex Quinteros at the dealership, a very knowledgeable and friendly sales consultant. He was very patient with me and my wife during the test drive and until we finalized the sale. He gave me the best deal that I was looking for and I drove the car home at the same day. He is a man of his words. I was very impressed by the friendly and professional manner of all the staff at the Queens of Lexus dealership. More

The dealership makes to many promises they DONT keep. !!!! dealer has no interest in negotiate with the customer. what happened to the customer comes first! !!!! dealer has no interest in negotiate with the customer. what happened to the customer comes first! More

I waited 10 minutes in the reception area before anyone even acknowledged I was there. There were also not a lot of options and the cars were parked so closely together it was difficult to view the cars. even acknowledged I was there. There were also not a lot of options and the cars were parked so closely together it was difficult to view the cars. More

Though we experienced an initial miscommunication, however, everything out at the end with this dealership and I would recommend to anyone looking for a pleasant experience. however, everything out at the end with this dealership and I would recommend to anyone looking for a pleasant experience. More

We had been searching the internet for months for the Lexus RX350. Buying on line from Canada sight unseen could be very risky! So it is very important to buy from a dealership, not private. Even at tha Lexus RX350. Buying on line from Canada sight unseen could be very risky! So it is very important to buy from a dealership, not private. Even at that it is equally as important to have a comfortable level of trust in your sales person. Once I contacted Lexus of Queens, Tiffany the internet sales lady called me. She was amazing, out of the blue a gentleman named Bruce stepped in. This is a person who could use some customer relation courses. I had no intention of further dealings with him, so I asked to speak to Tiffany again. I expressed my concerns about Bruce. Tiffany and I continued back and forth for several days about the suv I liked, she was extremely helpful, professional and personable. Tiffany e-mailed all information promptly, since I am too far away to come in we were communicating often. Once I felt this was the perfect car I e-mailed Tiffany an offer, she called to say she received it and would forward it to her manager. Then out of the blue this Bruce guy calls again, and said sorry the price is the listed price.....end of story. I'm assuming he is Tiffany's boss, and if so poor Tiffany! Not just because he didn't know how to negotiate, more because of his arrogant tone. At this point I was dumfounded and angry. He had no people skills and I would not buy through him, I'll just go elsewhere. I sent Tiffany an e-mail thanking her for all her work, and that whatever Bruces role in the company was, he definitely wasn't the asset she was, and I was moving on. After the weekend, I decided not to let Bruce deter me. I contacted Tiffany again she had her manager call me, Roger Doobraj. From that time on my dealings were carried out the way any business deal should be. They are there to sell their product, and I wanted to buy. Roger was great! He moved me on to deal with Alex Quinteros who was nothing short of excellent! From that point on every thing went smooth. Though my shipper has not yet delivered the SUV to me I have no doubt I will love it.I am very happy that I did not let my emotions prevent me from pursuing the purchase. I realize Bruce may be wonderful and this could be a learning experience for him as everyone has bad days. I wish him well. Yes I will highly recommend this dealership . And will will be back looking by next January. Thank you Herb and Elaine Koning 705-292-9333 More

Peter LoBianco is without a doubt the best car salesperson I have ever dealt with. He is responsive, supportive, understanding, a delight to work with and goes above and beyond to help his client salesperson I have ever dealt with. He is responsive, supportive, understanding, a delight to work with and goes above and beyond to help his client secure the car that he/she is seeking. I was searching for several months from my home in Albany,NY for a late model/low mileage RX350 for my daughter who relocated to Providence, RI. Upon reaching out to Peter, we had several conversations prior to our traveling a relatively long distance to look at some car options and he gave me an enormous amount of time and information to help me narrow down my choices. Upon our arrival, respectively from Albany and Providence- both 3.5 hours away, while the car we thought we were going to purchase did not meet our criteria, Peter found an even better alternative for us. Peter ensured that the car we were purchasing was prepped and cleaned up for us within hours so our daughter could take the car home that day since we lived so far away. Rich, the manager and Howard on the business end were also highly professional and a pleasure to work with. This is a very busy and large dealership, yet we were treated so well and everyone in the dealership helped make our experience a very positive one. Thank you Peter! More

Alex was very, very courteous and professional. I truly felt like he was tailoring a deal to fit my needs. Oscar was the 'prep' man and he was also as nice as can be. I had some questions for both of the felt like he was tailoring a deal to fit my needs. Oscar was the 'prep' man and he was also as nice as can be. I had some questions for both of them post-delivery, and they were, and continue to be, the nicest guys I've ever dealt with in the car industry. More

I would highly recommend this dealership to anyone who is on the market for a Lexus. I just leased my 3rd car from this place. This time I dealt with Alex in sales department and Jannet (manager). Alex ar on the market for a Lexus. I just leased my 3rd car from this place. This time I dealt with Alex in sales department and Jannet (manager). Alex arranged a buy out of my old lease and put me in the new car within a week. Janet helped me locate and reserve my new RX350 with specific, rare color combination ( pearl white with black interior ). Car arrived on the day she said it would and we couldn't be happier. Great people to work with! More

I would recommend this dealer to anyone they were straight to the point and no haggaling with pricing I give this dealer a 10 but there is no space for that. from the minute I called to the day I got straight to the point and no haggaling with pricing I give this dealer a 10 but there is no space for that. from the minute I called to the day I got the car everyone that worked with me was outstanding. More