Lexus of Queens

They are very friendly, and their customer service is good. But they need to improve their quality of work. The fisr time I sent my car in, they didn't solve my problem. The manager called me and took good. But they need to improve their quality of work. The fisr time I sent my car in, they didn't solve my problem. The manager called me and took the responsibilty and fixed my car. They gave me an discount and replaced two daytime running light bulbs for free after finding the first repair attempt was not very successful. The only thing I would recommand for them is to improve the quality of work because the second time I picked up my car, the front day-time running light still had some problem. So I talked to another service representative, Armando. He told me they replaced the wrong light bulbs. What I need is the city light replacement instead of the daytime running light bulbs. He took the car in and replaced the bulbs by himself immediately. Eventhough the repair is not perfect, I'm glad that they had worked really hard on my car to fix the problem. The manager responded quickly and the staff are very freindly. More

I had purchased a low milage certified pre-owned 2008 ES-350 about 11 months ago from Queens Lexus. This is my first lexus. I brought my car in for service because of a air bag light on the dash board. I ES-350 about 11 months ago from Queens Lexus. This is my first lexus. I brought my car in for service because of a air bag light on the dash board. It would cost about $7,200.00 because the air bag computer needed to be replaced along with lots of wiring beneth the passanger side floor, carpet replaced and mold removed. This damage was a result of water that leaked inside the car cabin due to blocked air conditioning drainage tube..... most likely due to spider or insect/s. This damage was not covered under certified lexus warrenty, since it is not faulty or mechanical defect. I spoke with the general manager of Queens Lesus - Mr. Ken Wartel, who got in touch with corporate lexus and long story short I am responsible for $1,100.00 and the rest will be paid by Queens Lexus & corporate Lexus. Even though clogged a/c drain pipe is a rare occurance, the repairs are expensive & not covered under certified lexus warrenty or extended pre-owned lexus warrenty. I would have preferred not to pay at all, but $1,100 is much better than $7,200 I am thankful to Queens Lexus for helping me out. More

I think Lexus of queens is one of the finest dealerships I have ever been too. I love everything from the lounges and complimentary snacks and drinks which goes hand in hand with the customer service. I c I have ever been too. I love everything from the lounges and complimentary snacks and drinks which goes hand in hand with the customer service. I cant wait for my next visit. Thanks Lexus of Queens More

I had a very positive purchasing experience at this dealership. The environment was warm and friendly. Both my salesperson and the business manager were honest and up front about everything in the pro dealership. The environment was warm and friendly. Both my salesperson and the business manager were honest and up front about everything in the process, no skimming, no pushing, no unnecessary add on sales, just the promised price. Mr. Julio Perez was very helpful and courteous to me and my family. I recommend this dealership over any in the 5 Boroughs. It surpassed my expectations in many levels. I was very impressed by the friendly and professional manner shown by all the staff at the Queens of Lexus dealership. I'll be buying another car from this dealership with my eyes close!! More

Very comfortable enviorment, helpfully staff ,had all my options of every car avalble, the sales rep was great in getting me the price I wanted for the car I wanted . I will be coming again to get another c options of every car avalble, the sales rep was great in getting me the price I wanted for the car I wanted . I will be coming again to get another car from this dealership More

Prompt courteous service and well taken care of by Ms. Ortiz in the waiting area. Having the car washed at the end of service is always a plus! Thanks. Ortiz in the waiting area. Having the car washed at the end of service is always a plus! Thanks. More

I must say for a car dealership I had a great experience. We all know buying a car is something that is usually a negative experience, well Lexus of Queens just changed that for me! I purchased a used car th We all know buying a car is something that is usually a negative experience, well Lexus of Queens just changed that for me! I purchased a used car that I love, got what i think is a decent price (hey we can always do better on price right?), but most of all I was treated great. Both my salesperson and the business manager were honest and up front about everything in the process, and made me feel at home. More

I had a wonderful purchasing experience at this dealership. The environment was warm and friendly. My sales person was very helpful and courteous to myself and my family. I recommend this dealershi dealership. The environment was warm and friendly. My sales person was very helpful and courteous to myself and my family. I recommend this dealership. It surpassed my expectations. More

Cati Velasco is a super professional woman, she is very honest and also she helped me a lot buying my new car, my experience was super amazing, I'm super happy. also all the people working in this Delar honest and also she helped me a lot buying my new car, my experience was super amazing, I'm super happy. also all the people working in this Delar are super special, and very attentive to the customer Lexus of queens, THE BEST maty More