Lexus of Queens

This dealership proved to be exactly what people are warned about when shopping for a new car. I went in to Queens Lexus look at a new Lexus. I worked with a very nice salesperson who told me there we warned about when shopping for a new car. I went in to Queens Lexus look at a new Lexus. I worked with a very nice salesperson who told me there were no "certified preowned " available that were below the mileage I wanted. When the sales manager spoke to me, he told me there was a demo car driven only by Lexus executives available for approximately $5,000. less than a new car. I asked for a few days to think about it and was told I needed to make a decision quickly. I called back within the time allotted and left a deposit for %500. When I called to arrange the payoff and pickup I was told the car was not available; I had been shown the wrong car. The salesman offered me another car with more mileage for the same price! When I protested I was told by another manager, a woman, that they had made a mistake. I was verbally abused by her and asked to speak to her boss. The boss, a manager, then told me they could not sell me the other car and offered me a new car at a "good price". After a few days I called and asked to buy the car with more mileage for that same price, miraculously they agreed. Emails revealed that this car was the one the salesperson was supposed to show me the first time so why did the manager act like he could not sell it for the same price? I was totally disgusted with all these shenanigans and went to another dealer, Lexus of Manhattan who were very straight forward, met the dealer in Queens' price, and acted like gentlemen. A very different experience. I asked for and was given my deposit back by the Queens dealer but feel a warning is necessary. More

Lexus of Queens was been one of the major reasons why I have and am planning to stay with Lexus. Years ago I was shopping for a car. I tried BMW, Mercades,Cadilac and Lexus because of the experience I had have and am planning to stay with Lexus. Years ago I was shopping for a car. I tried BMW, Mercades,Cadilac and Lexus because of the experience I had I'll recommend Lexus Of Queens to anyone. Thank You. More

WHEN I FIRST ENTERED THE DEALERSHIP I DID NOT FEEL ANY PRESURE FROM THE SALESMEN. I WAS ALLOWED TO LOOK AROUND UNTIL I ASKED FOR HELP. PETER LOBIANCO WAS VERY HELPFUL AND FREINDLY. HE ANSWERED ALL MY QUES PRESURE FROM THE SALESMEN. I WAS ALLOWED TO LOOK AROUND UNTIL I ASKED FOR HELP. PETER LOBIANCO WAS VERY HELPFUL AND FREINDLY. HE ANSWERED ALL MY QUESTIONS AND WAS VERY PATIANT. HE ALSO WAS VERY HELPFUL AFTER I LEASED THE CAR BY FULLY EXPLAINING ALL THE FETCHERS. THE 5000 MILE SERVICE WAS A PAINLESS EXPERIANCE. ARMONDO GONZALEZ WAS ESPECIALLY HELPFUL AND EVERYONE WAS COURTEOUS, EFFICIANT AND FREINDLY. OVERALL I AM VERY HAPPY I CHOSE LEXUS OF QUEENS. More

I began communicating with Mr. Huey Ng about 5 months before I actually made a purchase in December 2010. I wasn't sure if I wanted to trade in my RX 330 for another Lexus model, finance or lease. Huey w before I actually made a purchase in December 2010. I wasn't sure if I wanted to trade in my RX 330 for another Lexus model, finance or lease. Huey was very patient, attentive and gave me many options. To the very end he had to help me with my decision. I would recommend Huey Ng and Lexus of Queens. Thanks also to Susan the cashier representative. Pat Fraser More

I visited the dealership to testdrive a Lexus IS sedan. I had never before considered buying a Lexus but the salesmen, esp. Richard, were so intelligent, helpful, considerate and informative that when I buy had never before considered buying a Lexus but the salesmen, esp. Richard, were so intelligent, helpful, considerate and informative that when I buy a highend car, it will be a Lexus IS. A++++ More

the are simplay the best dealers in ny area the halp me with ane problem i have the sals mang. jant is the one to talk to she will salve any problem. i was thinking to bay bmw and anly janfer was aybel with ane problem i have the sals mang. jant is the one to talk to she will salve any problem. i was thinking to bay bmw and anly janfer was aybel to cangh my mind with the servis i get from her when i bay my is 250 now i owen gs 350 and have troble with my taers and she like alwys took care of it. ty agin jen More

We purchased the GX460 with Henry Chan. The entire We purchased the GX460 with Henry Chan. The entire process was a pleasant one. He was very patient and helpful. I may have been calling him at lea We purchased the GX460 with Henry Chan. The entire process was a pleasant one. He was very patient and helpful. I may have been calling him at least 5 times a day with questions! He addressed all my concerns quickly and patiently. When it comes to loan, Howard Lien also offered an exceptional service on getting the best possible rate for me. It is definitely a five star dealership!! Everyone was helpful and courteous. They exceeded our expectations in all aspect! More

Armando Gonzalez and Susan Ortiz helped me a great deal numerous of times. I sincerely appreciate there help and especially with the last incident i had (My Flat tire). You guys are the best and had me d numerous of times. I sincerely appreciate there help and especially with the last incident i had (My Flat tire). You guys are the best and had me driving by lunch time like you promised. I will see you again. More

THIS IS A EXECELLENT DEALERSHIP. THEIR IS NO HIGH THIS IS A EXECELLENT DEALERSHIP. THEIR IS NO HIGH PRESSURE SALES PITCH. THE ENTIRE STAFF IS VERY PROFESSIONAL AND THEY ALL HAVE A GOOD WORKING KNOW THIS IS A EXECELLENT DEALERSHIP. THEIR IS NO HIGH PRESSURE SALES PITCH. THE ENTIRE STAFF IS VERY PROFESSIONAL AND THEY ALL HAVE A GOOD WORKING KNOWLEDGE OF THE VECHILES.THEY ALSO PROVIDE EXECELLENT SERVICE FOR YOUR VECHILE. EVERYONE ON THEIR STAFF,FROM AMY THE RECEPTIONIST TO MR KEN WARTEL & JANET FELICIANO WHERE MOST HELPFUL WITH ANY QUESTIONS OR CONCERNS I HAD.SPECIAL THANKS TO RICHARD EMERSON & ANGEL HIRSTODOROV FOR THEIR HELP WITH MY VECHILE PURCHASE. THIS IS A FIVE STAR DEALERSHIP.***** More

Our entire experience with Ivana and the Lexus of Queens team was an absolute pleasure. Their attitude was 100% customer focused and never wavered from satisfying our needs and concerns. They were creative, team was an absolute pleasure. Their attitude was 100% customer focused and never wavered from satisfying our needs and concerns. They were creative, accommodating and driven to get us the deal we were after. They even helped us with the complicated process to surrender our old car. Overall, the customer service is great; I recall coming to the showroom with my seven-year-old and they were completely accommodating to him. They brought him snacks and even offered to put his favorite show on the TV in the lounge area. We had some custom work done to the car and the quality was 100% professional. I was truly impressed. I highly recommend the entire team at Lexus of Queens and especially Ivana. They really know how to treat a customer and the quality of their work and product is superior. More