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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,470 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,470 reviews

January 11, 2022

Great customer service. The reps consider my time very important and had me in and out. More

by francois
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2022 -

Lexus of Pembroke Pines responded

We strive to make sure our guests are taken care of in a timely manner so they can get back to enjoying their days! It's great that our commitment to great service stood out to you. Thanks for choosing Lexus of Pembroke Pines!

January 11, 2022

Andre from service department needs to improve his customer service. Bad attitude and poor service More

by SEBASB16
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Andre from service department
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Jan 27, 2022 -

Lexus of Pembroke Pines responded

This is concerning to hear, as we pride ourselves on delivering excellent customer service. If you're willing, I'd like to learn more and ensure this is properly addressed. Please give me a call, at your convenience - I won't be able to determine your contact details from this review. Best, Osiris Barcelo - Service Manager - (954) 443-2332

January 11, 2022

Great Service with a smile. My advisor was knowledgeable, thorough and efficient. Thank you very much. More

by marktomsun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Ho
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Jan 11, 2022 -

Lexus of Pembroke Pines responded

We're happy to hear it! Thank you so much for trusting Lexus of Pembroke Pines to get the job done. Have a great day!

January 11, 2022

The service department was great as usual and that is part of the reason they have earned my business over and over again throughout the years. More

by dayan.casanova8583
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2022 -

Lexus of Pembroke Pines responded

Thank you for your continued business and your confidence in our team! We appreciate your five-star review and we hope to see you again at Lexus of Pembroke Pines.

January 11, 2022

I was absolutely disappointed, while it is everyone's choice to wear a mask, I choose to and I feel it's very disrespectful of your employees to invade my space without a mask. Furthermore there were emp More

by TEVENTST3
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ronald Hector
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2022 -

Lexus of Pembroke Pines responded

I'm very sorry your recent visit to our dealership left you feeling this way. We strive for an outstanding client experience and regret we missed that mark. I will look into the concerns you've raised here to ensure they are handled appropriately, but please consider giving me a call so I can address this feedback directly. I hope we get the chance to regain your confidence. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

January 11, 2022

Rodney Fuller is helpful in explaining exactly what the maintenance entails. He goes line item by line item to explain. More

by SINGIAN_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller
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Jan 11, 2022 -

Lexus of Pembroke Pines responded

We are grateful to have such an enthusiastic team here and will be sure to pass along your thanks to Rodney. Please let us know if there is anything else we can do you for down the road. Take care! - Lexus of Pembroke Pines

January 11, 2022

As allways Gustavo was on top of everything. My car was ready in the afternoon around 4pm. When I arrived he had the paper work ready, I signed it. He walked me to the cashier & not even 15 minutes I was More

by MRODRIGUEZ36
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2022 -

Lexus of Pembroke Pines responded

Thank you for your confidence in Gustavo and the team! We are happy to have you as a returning customer and we look forward to welcoming you back to Lexus of Pembroke Pines next time. Drive safely until then!

January 11, 2022

The service experience was easy and efficient. I dropped it off the night before and it was ready before noon. More

by reneefloyd630
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2022 -

Lexus of Pembroke Pines responded

Thank you for the kudos! We are delighted to hear the Lexus of Pembroke Pines service team continues to deliver exceptional results for our valued guests. We appreciate your support and hope to work with you next time. Take care!

January 11, 2022

The dealership is always clean and maintained which makes it a pleasure when taking my car in for service. Isidro in the service department is always a true professional, he is polite and courteous at all ti More

by Jose Millares
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro in Service Department
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Jan 12, 2022 -

Lexus of Pembroke Pines responded

Feedback like yours lets us know we're doing a good job, Jose. Thanks so much for taking a moment to thank Isidro and the Lexus of Pembroke Pines team. We appreciate your support and look forward to seeing you next time!

January 11, 2022

Horrible experience, due to Armani, screaming using foul language purposely for everyone to hear. T More

by alvarez_isabel
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andre Armani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gaetano Costantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Efrain Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2022 -

Lexus of Pembroke Pines responded

This feedback is very concerning to read. This is certainly not the treatment we expect for our guests and I will be sure to address your concerns with my team. Your experience is important to us and, if you would be willing to give us another opportunity, we would be delighted to assist you in your car search. I will look for your contact information, but please don't hesitate to reach out to me as well, as I am eager to make things right. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

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