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Jaime Garcia

Overview Reviews (657)

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Jaime Garcia

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Jaime Garcia

service Advisor

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.6

657 Reviews

Overview Reviews (657)

4.6

657 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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657 Reviews of Jaime Garcia

June 09, 2024

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Unfortunately it took a total of 3 hours for the car to be ready after having an appointment scheduled. be ready after having an appointment scheduled. More

by garciasonia1977

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Jeremy Rivera, Scott Mankin, Gustavo Palacio, Adam Hoglievina

Helpful 0

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Jun 10, 2024 -

Lexus of Pembroke Pines responded

I apologize for the long wait time despite having an appointment. We strive to be more efficient and appreciate your patience. If you'd like to discuss this further or have any other concerns, please reach out. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

June 09, 2024

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Gaetano is outstanding! !!! Professional, kind, and not pushy. I would definitely buy or lease with him again. !!! Professional, kind, and not pushy. I would definitely buy or lease with him again. More

by DAYLIGHT581

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeremy Rivera, Scott Mankin, Gustavo Palacio, Bob Hunter, Adam Hoglievina

Helpful 0

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Jun 10, 2024 -

Lexus of Pembroke Pines responded

Thank you for the fantastic feedback! We're delighted to hear that Gaetano provided such a professional and pleasant experience at Lexus of Pembroke Pines. We look forward to assisting you again in the future!

June 07, 2024

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Great service thank you so much. We love the Lexus of Pembroke Pines family! Always taking care of my family We love the Lexus of Pembroke Pines family! Always taking care of my family More

by BRAYANREYES1

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Warren Haynes, Frank Marsala, Sal Kamal, Bob Hunter

Helpful 0

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Jun 07, 2024 -

Lexus of Pembroke Pines responded

Thank you for the kind words, Brayan! We're delighted to hear that our team at Lexus of Pembroke Pines has consistently taken great care of your family. We appreciate your support and look forward to serving you next time you're in need.

June 07, 2024

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I am very impressed about the excellent service. . They were very professional and kindly. I recommend to all my friends Pembroke Pines Lexus . They were very professional and kindly. I recommend to all my friends Pembroke Pines Lexus More

by perrintin38

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michele Alter, Jeremy Rivera, Scott Mankin, Gustavo Palacio, Adam Hoglievina, Julio Arango, Tom Abrahams, Marlon Amador, Eid Alkabouni , Jose Amaro

Helpful 0

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Jun 10, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear you had an excellent experience with our team at Lexus of Pembroke Pines! Thank you for recommending us to your friends.

June 05, 2024

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Amazing job, glad I chose Lexus. Every service visit is a wonderful experience. I do feel a little more hiring should take places in the service department to avoid longer waits. Every service visit is a wonderful experience. I do feel a little more hiring should take places in the service department to avoid longer waits. More

by 738COLLECTIONS

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeremy Rivera, Gustavo Palacio, Adam Hoglievina

Helpful 0

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Jun 05, 2024 -

Lexus of Pembroke Pines responded

Thank you for your feedback! We're delighted to hear that you've had wonderful experiences with Lexus of Pembroke Pines. We appreciate your suggestion regarding the service department and will take it into consideration.

June 02, 2024

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Always excellent customer service and very professional. I been going there about 6 years very Happy. I been going there about 6 years very Happy. More

by GATTIANNA1

Verified Customer

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Recommend Dealer

Yes

Helpful 0

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Jun 03, 2024 -

Lexus of Pembroke Pines responded

Gattiana, thank you for your loyalty and kind words! We're delighted to hear that you've consistently had excellent experiences with us at Lexus of Pembroke Pines. Looking forward to many more years together!

June 02, 2024

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It was easy to set an appointment. As soon as I arrived at the appointed time, service was there to take my car for 20,000 mile checkup and servicing. While waiting in comfortable loun As soon as I arrived at the appointed time, service was there to take my car for 20,000 mile checkup and servicing. While waiting in comfortable lounge area, the service department kept in touch via text messaging. All done in a short amount of time and a car wash topped off their services! More

by donnpola1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Gustavo Palacio

Helpful 0

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Jun 03, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that your service experience at Lexus of Pembroke Pines was smooth and efficient. Thanks for sharing your positive feedback!

June 02, 2024

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Employee Rating

They don’t return your phones, they give you appointments and times to come back on a service that they made a mistake on to only find out no one will be working on that day. Waste of day and my gas. and times to come back on a service that they made a mistake on to only find out no one will be working on that day. Waste of day and my gas. More

by JHINES4

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Recommend Dealer

Other Employees Tagged: Moez Sachedina, Francesca Costantino

Helpful 0

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Jun 10, 2024 -

Lexus of Pembroke Pines responded

I apologize for the inconvenience and frustration you've experienced. This certainly doesn't reflect the level of service we aim to provide, and I'm sorry for any miscommunication regarding your appointment. Please reach out so we can address this issue directly and make things right. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

May 31, 2024

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Employee Rating

Poor service. Lack of communication about process, service mgr was not helpful! Driver was polite though… Lack of communication about process, service mgr was not helpful! Driver was polite though… More

by GOLDY_MYSTIC

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Jeremy Rivera, Scott Mankin, Gustavo Palacio, Adam Hoglievina

Helpful 0

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Jun 10, 2024 -

Lexus of Pembroke Pines responded

Thank you for sharing your feedback. It's disappointing to hear about the lack of communication and unhelpful service team, but I'm glad our driver was polite. We strive to improve and would appreciate the opportunity to discuss this further with you. Please reach out when convenient so we can improve our assistance for the future. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

May 28, 2024

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Employee Rating

Easy to get appointment. Prompt and cordial customer service. Efficient and informative attention and excellent regular car maintenance care. Prompt and cordial customer service. Efficient and informative attention and excellent regular car maintenance care. More

by Jose Valladares

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Jeremy Rivera

Helpful 0

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May 29, 2024 -

Lexus of Pembroke Pines responded

Jose, we're glad to hear you had a smooth and pleasant experience with our team at Lexus of Pembroke Pines. Thanks for the positive feedback!

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