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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,467 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,467 reviews

January 18, 2022

Everything was conducted in a swift manner. Thank you for great service. Thank you for everything More

by palm3722
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2022 -

Lexus of Pembroke Pines responded

It was our pleasure to help! Thank you for the excellent feedback and for being a valued Lexus of Pembroke Pines client!

January 18, 2022

The waiting time to buy a car was to long, we spent 7hrs, most of the time was waiting for finance. Needs improvement More

by MIRIAMHER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Ramos
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2022 -

Lexus of Pembroke Pines responded

Miriam, we sincerely appreciate your feedback. Providing an efficient purchase experience is always the goal, and I regret that we missed the mark. We will discuss this input and strategize what more we can do to improve our timing. If there is anything more you wish to share that would've elevated your purchase, please consider reaching out. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

January 18, 2022

Very pleasant experience. My sales team member showed me exactly what I came in to see. The sales manager assisted with getting me the best price. All in all it was a terrific experience. More

by PENNYABAER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Marsala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2022 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We are so glad to hear that you found the right vehicle working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

January 18, 2022

Usually, I have 5 -star service, but I had a 'loaner' problem yesterday. I waited about 30 minutes for the car and when I got it, there was a smell of dog in it so I immediately asked for another car. It More

by carolgood4u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Stigle
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Jan 20, 2022 -

Lexus of Pembroke Pines responded

I apologize for the issues you experienced with your loaner vehicles. We want the most for our guests, and it is never our intention to inconvenience them. I went ahead and looked into the particular ES you were in and it shows that it comes with the following features: "Lexus Safety System+ 2.0, Pre-Collision System with Pedestrian Detection, All Speed- Dynamic Radar Cruise Control, Lane Tracing Assist, Lane Departure Alert w/ Steering Assist, Intelligent High Beam Headlamps & Road Sign Assist" We are pulling it into the shop to ensure that all of the features are turned on to not further inconvenience any other guests. Thank you for your feedback and please let me or John know if there is anything else we can assist you with. Thank you, Maria Raspatelly - Collision Manager - 954-443-2770

Jan 20, 2022 -

carolgood4u responded

Could you please tell me how the indicator is turned on? I looked all over and went online to try to find it.

January 18, 2022

Service was quick and very professional. Received a call about 30 minutes after to say car was ready. More

by DLROGERS321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Ayash
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Jan 18, 2022 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We are thrilled to hear that the Lexus of Pembroke Pines team was able to assist with your vehicle and get the job done. Drive safely, and we hope to see you back again down the road!

January 18, 2022

From Valdimer,to Andre, they made my Transaction smooth From Valdimer,to Andre, they made my Transaction smooth and simple. If there were cars to buy I’d get another More

by SFISCHLER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre 2office from front desk and 1st office woman next to his
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Jan 19, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Vladimer, Andre, and the team. Drive safely in your new vehicle, and we hope to see you back again at Lexus of Pembroke Pines!

January 18, 2022

I was able to get to leave in the car I always wanted and Rafael was so nice and patient. More

by Erskila
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2022 -

Lexus of Pembroke Pines responded

This is exactly the feedback we hope to see. Thank you for shopping at Lexus of Pembroke Pines and taking time to commend Rafael! We hope that you continue to enjoy your new vehicle.

January 18, 2022

Purchased the car in November, the car is been at the dealer longer then I have owned it same issue More

by ALEXJUAN13
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rohan Alexander
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sofia De Cespedes
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2022 -

Lexus of Pembroke Pines responded

I am very sorry to hear about the issues you have experienced with your vehicle, and about the delay with your service. It is important to us that your concerns are addressed and that you are a happy Lexus owner, so please don't hesitate to reach out to me directly if I can be of further assistance. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 18, 2022

Service was super fast. i am so happy with the dealer which took my car with such a good care! they wash my car, and the interaction with the staff was very kind in every moment More

by newcheloar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Art Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Boris Argudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
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Jan 18, 2022 -

Lexus of Pembroke Pines responded

It is terrific to hear that our team delivered such thorough, quality service! Thank you for choosing Lexus of Pembroke Pines and for sharing your feedback. We hope to welcome you back for all your future auto needs!

January 17, 2022

Every one was nice and very helpful. First time customer at Lexus, and they treated me great. I plan on going back in the future. More

by KEVIN DE LOS REYES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adeel Sadiq
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2022 -

Lexus of Pembroke Pines responded

We're so glad to hear that our team was kind and helpful! Thanks for choosing Lexus of Pembroke Pines, and we're pleased that we earned your future business. We appreciate you taking the time to leave us this review. See you again soon.

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