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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,469 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,469 reviews

February 05, 2022

Great dealer. Nice support, excellent tech support and excellent customer service . Great assisting. Good feedback More

by GEORGETORRES710
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2022 -

Lexus of Pembroke Pines responded

Feedback like yours lets us know we're making all the right moves. Thanks so much for choosing Lexus of Pembroke Pines!

February 05, 2022

Felipe in Service is so professional and awesome 👌 Great Guy and Great Job 👍 I love Lexus More

by NY77FLYGUY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2022 -

Lexus of Pembroke Pines responded

Thank you for giving Felipe a shoutout! We are glad that you love Lexus of Pembroke Pines! We appreciate your business greatly.

February 04, 2022

Jeffrey Hernandez was great; I have not had good experience with other staff members. I had a questions and was treated extremely rude for asking for guidance. More

by BLAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hernandez
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Feb 07, 2022 -

Lexus of Pembroke Pines responded

I am sorry to read this feedback. It is our goal to deliver a seamless and informative experience, and it is concerning that this was not better reflected in your time working with us. I apologize for the way you were treated and would appreciate the chance to speak with you to see what more I can do to help make things right. If you are willing to discuss this further, please give me a call directly. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

February 04, 2022

Very knowledgeable about my lease purchase process and I was ready to purchase with them. More

by LWALTERSD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Hector
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2022 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful purchase experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

February 04, 2022

Great service all around, very patient, really listened to our needs and budget. Very satisfied! More

by YUBITA76
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moez Sachedina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that you are so confident in the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

February 04, 2022

Been going here since 2003 when we bought our very first Lexus. It was always organized but this time I notice some of workers at service line are not as enthusiastic More

by LYNNEFVATA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose (service advisor)
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Feb 07, 2022 -

Lexus of Pembroke Pines responded

Lynn, we thank you for your candid feedback. We feel so fortunate to have such loyal customers like yourself, and if we didn't make that clear at your recent visit, we apologize. I will share what you've mentioned here with my team to encourage them to continue to go above and beyond at every visit. If there is anything more we can do to elevate future experiences, please don't hesitate to give me a call. Thank you, Vladimir Keslin - General Manager - (954) 280-0679

February 04, 2022

Excellent service. Speed of service was quick and communication was great throughout the entire process. I have no problem bringing my Lexus here for service. More

by MJL164
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
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Feb 04, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

February 04, 2022

Service person (John) was wonderful. But last time I took it in for service they “forgot” to wash and vacuum. This time around car was washed but the backseats were not vacuumed. More

by anthheat23
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John
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Feb 08, 2022 -

Lexus of Pembroke Pines responded

We're glad to hear that you enjoyed working with John, and he'll be pleased to see he improved your visit. I would like to clarify that our current procedure is to vacuum the front two seats of the vehicle only. We consider doing the full vehicle a detail service, and we would be more than happy to schedule one for you if this interests you. I apologize that this was initially unclear, and we will work towards ensuring our guests are aware of this. If I can do anything to assist you further, please consider giving me a call. Kindly, Osiris Barcelo - Service Manager - (954) 443-2332

February 04, 2022

Exceptional Salesman! We have dealt with Patrick Hew on 2 deals and each time he has been informative, helpful, resourceful & pleasant. I highly recommend anyone looking to get a car and want the process t More

by mabelr02
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2022 -

Lexus of Pembroke Pines responded

We are delighted to have you as a returning customer! Thank you for choosing Lexus of Pembroke Pines and for taking the time to share your kind words about Patrick. Safe travels in your new car!

February 04, 2022

Never went to the dealer. Had car delivered, Joseph met me at my office to go over paperwork + show me what I needed for use of the car. Joseph was great, polite, friendly + helpful. More

by jcwolkowicz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph
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Feb 07, 2022 -

Lexus of Pembroke Pines responded

We are delighted that Joseph and the team could deliver a seamless purchase experience for you! Thank you for trusting Lexus of Pembroke Pines with your business, we hope you are loving your new car.

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