Lexus of Pembroke Pines

Everything was good everyone’s was professional definitely I’ll be back , happy with my service advisor definitely I’ll be back , happy with my service advisor More

Michelle has always taken her time for my questions abd deals have always enjoyed my dealing with her and the care she has taken to help,she is a true professional and goes beyond expectatations,expectatio deals have always enjoyed my dealing with her and the care she has taken to help,she is a true professional and goes beyond expectatations,expectations, has helped me out when I needed help while ill,can't say enough More

Service is always top notch. Matched tire price. Andres is always great. Had vehicle back to me within 24 hrs. is always great. Had vehicle back to me within 24 hrs. More

We were shopping to lease a new 2022 RX 350. We were contacted by D. Perez, from the Internet Dept. She had Nicholas E., one of the Sales Managers, promptly contact us. Nicholas was professional in all contacted by D. Perez, from the Internet Dept. She had Nicholas E., one of the Sales Managers, promptly contact us. Nicholas was professional in all his interactions with us. He was knowledgeable in every aspect of our research. He had answers to all our questions, and he conducted himself with a friendly and positive attitude. We've leased several Lexus's from Lexus of Pembroke Pines, and We look forward to more opportunities to lease/buy Lexus vehicles for ourselves, and our family, with the terrific assistance that Nicholas Ensey provides. He, and D. Perez, are both invaluable assets to the Lexus Family. More

My experience so far has only been over the phone. The receptionist was very helpful, patient and polite! The finance manager was very accommodating over the phone and went above and beyond to assist wit receptionist was very helpful, patient and polite! The finance manager was very accommodating over the phone and went above and beyond to assist with my purchase. More

Nick was the best. However, finance did not give us a key so Nick had to drive back so Nick had to drive back More

My salesman, Steve was very good. All of my issues are with the dealership itself--which is the subject of this review. After the sale, trying to cancel the maintenance agreement was an absoute nightm with the dealership itself--which is the subject of this review. After the sale, trying to cancel the maintenance agreement was an absoute nightmare. I called 15 times, and no finance manager ever answered. My sales representative spoke to the finance manager a number times, and the finance manager promised to call me, but he never did. When I took matters into my own hands, and came into your store as your Client Services Representative suggested by email (She said I could come in at any time), I kept being told to leave and come back at different times. When I did, I was made to wait and then sent away, and told to come back a different day, or at a different time. In these interactions, the managers I spoke to were rude, arrogant, condescending, and argumentative (The girl at the desk was nice though). It took three separate visits and a lot of waiting, plus expressions of my EXTREME discontent with your dealership, to get the maintenance contract cancelled. Additionally, it is my opinion that the value and extent of the Maintenance agreement was misrepresented at the time of sale-- experts have said it is not good at all. It is also my opinion that there is a likely indoor mold problem in the building where all of the salesmen congregate, the building where I met with the finance manager. High mold levels make it difficult for people to think clearly, which would be an issue if the mold levels are present during a contract negotion--an issue which would very much favor the person most familiar with the contract, i.e. the finance manager or dealer representative... Additionally, the car itself is having problems, only a couple weeks after the sale--the steering wheel vibrates at idle, and it may be out of alignment with unbalanced tires, all of which may be causing the vibration I am experiencing which led me to almost immediately want to sell the car after purchasing it. My information is that there may be an issue with the motor mounts if the steering wheel which vibrates in Drive at idle. and has reduced vibration when shifted into neutral,. Since the car is still under warranty, I will contact your service department--although in view of the treatment I received from management after the sale, and in view of all of the bad reviews about your dealership on Yelp--both for sales and service, I am very concerned about the service aspect as well... I also would have thought that, as a disabled person, after I had trouble with the car only a couple days later, and wanted to sell it back, your dealership would have been more responsive than just telling me to "go try and sell the car to Carmax." I understand that the dealership's main goal is selling cars, but it would seem they would have some pride in other aspects of customer relations as well. And if anyone tries to say that I have written these things just because I am disabled, that is not true. The treatment I received when I wanted to cancel the maintenance was awful--even if I were an Olympic Champion. I bought a Lexus expecting enhanced customer relations from the dealer, and an excellent vehicle. Neither of these seems to have occurred. More

Steve was very professional, courteous, and efficient. He was also very responsive to emails after the sale. He was also very responsive to emails after the sale. More

Excellent service for an out of State customer. Thank you. If I lived closer I would return when lease was up.. you. If I lived closer I would return when lease was up.. More

Excelente service .very professional. I would recommend to every body.. you guys are the best to every body.. you guys are the best More