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Lexus of Pembroke Pines
Pembroke Pines, FL
15,819 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running!
Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 15,819 reviews
January 06, 2025
Efrain is amazing. He goes above and beyond. I finally, had a good experience purchasing a car. I will never go to anyone else. He goes above and beyond. I finally, had a good experience purchasing a car. I will never go to anyone else. More
by jturciosmd
Employees Worked With
January 06, 2025
We had a very good experience when leasing our ES350 last week. Mikhail was professional and thorough in answering our questions about our first time leasing. I feel like I can contact him in the future with week. Mikhail was professional and thorough in answering our questions about our first time leasing. I feel like I can contact him in the future with additional questions. Great job! More
by blueyellowfb
Employees Worked With
January 06, 2025
Received my Nx250 last week and I cannot say enough about the car. Had 2 prior Lexus sUV's many years ago. I am so happy i switched back. This is the 5th Lexus my family has leased from Michele and she alw the car. Had 2 prior Lexus sUV's many years ago. I am so happy i switched back. This is the 5th Lexus my family has leased from Michele and she always takes great care of you and makes the process easy and seamless. She and Isaiah make a great team. My home delivery from Isaiah went perfectly as well. More
by TRAFFICMOM
Employees Worked With
January 05, 2025
Appointment was at 8:30. When we sat with the advisor, she was friendly and the paperwork was a smooth process. However she did say the loaner was an ES. This makes no sense When we sat with the advisor, she was friendly and the paperwork was a smooth process. However she did say the loaner was an ES. This makes no sense for an appointment that was set well in advance. The size of loan should be comparable to car being serviced. Wasn’t too big of a deal as the service it self was quicker than expected. The bigger issue was while waiting for the loaner, we see several people get there cars and go. We inquire and the girl’s response was “they haven’t brought it yet” my thought was obviously that’s why we are asking. we continue to wait. After 45 minutes! We ask again. She now asks for the name and looks for the paper. It’s off to the side and she says to a co worker “oh that’s Sarah’s” then tells us we need to talk to Sarah. At this point my husband is livid because she never asked his name for a proper update the first time had she done that instead of the dumb remark she made, we would’ve returned to the advisor to see what the issue was. We go back, she tells us the one we weee gong.l to get had an issue and we’d get a different one. Simple fix but handled very poorly. We left a little after 10:30am. No reason why a quick drop off for recall should take that long. The girls need to be trained in communication and together in house. Customer shouldn’t have had to go back and forth between the 2 of them to fix an issue that wasn’t ours to begin with. More
by Jessica
Verified CustomerEmployees Worked With
Sarah & 2 girls at the loaner/pickup counter 8:30am 2/2
January 05, 2025
I recently took my Lexus in for service, and I was very disappointed with the experience. The service team recommended replacing several items—like tires and brakes—that I had already replaced within the p disappointed with the experience. The service team recommended replacing several items—like tires and brakes—that I had already replaced within the past year at this same dealership. My vehicle only has 30k miles, so these recommendations felt dishonest and unnecessary. When I explained this to the service rep, he told me he wasn’t in front of a computer and couldn’t check the records. He never followed up with me and instead suggested that if I felt there was an issue, I could come back on Monday to speak to a manager—despite my car already having been at the dealership all day on Saturday. A sales representative contacted me during this process, trying to convince me to trade in my car for a new one. It felt like the service and sales teams were working together to pressure me into unnecessary expenses or a new purchase. I expect far better transparency, follow-up, and integrity from Lexus. More
by Sreilly
Employees Worked With
Jose Amaro
January 05, 2025
Awesome dealership, especially Richard Monivis an outstanding Sales associate that I have used on 3 separate occasions outstanding Sales associate that I have used on 3 separate occasions More
by ASHI006525
Employees Worked With
January 05, 2025
Alex is extremely professional and took care of the recall for Lexus TX. Great job Alex and Team. recall for Lexus TX. Great job Alex and Team. More
by Richard R
Employees Worked With
January 05, 2025
Marvin was absolutely phenomenal in helping me choose the right car. He was incredibly informative, helpful, and truly understanding throughout the entire process. If you're thinking about buying a car, he's right car. He was incredibly informative, helpful, and truly understanding throughout the entire process. If you're thinking about buying a car, he's definitely the person to go to. Thank you so much, Marvin—I can't wait to drive my new car! More
by Balexandre526
