Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Pembroke Pines
Pembroke Pines, FL
16,422 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running!
Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 16,422 reviews
September 03, 2014
First time buyer Had a great experience! Thanks for making the "buying a new car" experience comfortable and easy! Anytime I have had to come in, Dennis has been eager Had a great experience! Thanks for making the "buying a new car" experience comfortable and easy! Anytime I have had to come in, Dennis has been eager to help and willing to go the extra mile. More
by Jenkerrin
Employees Worked With
Dennis Shadrin, Denis Shadrin
September 03, 2014
4th Lexus from Lexus of PP and Still Outstanding My previous purchases had been with Yucel Genc and he was outstanding., So when I now had to deal with a different salesperson I was apprehensive, but My previous purchases had been with Yucel Genc and he was outstanding., So when I now had to deal with a different salesperson I was apprehensive, but Denis was terrific! Extremely knowledgeable and an absolute pleasure to deal with. I'll be back.. More
by Boatman1630
Employees Worked With
Denis Shadrin, Yucel Genc, John Steigle
September 03, 2014
The Lexus Family The car dealership area was beautiful and had many perks of becoming a Lexus Family member. My sales consultant Fredrick Carey was very warm, welcomin The car dealership area was beautiful and had many perks of becoming a Lexus Family member. My sales consultant Fredrick Carey was very warm, welcoming, and friendly. More
by fprickel85
Employees Worked With
August 23, 2014
Amazing Experience!!!! What a pleasant experience I had at Lexus of Pembroke Pines! Everyone was so welcoming and cordial to my family and I. They worked hard to provide for What a pleasant experience I had at Lexus of Pembroke Pines! Everyone was so welcoming and cordial to my family and I. They worked hard to provide for what I looking for and I greatly appreciate that. I recommend Fermin Baquet from Lexus of Pembroke Pines to anyone who is interested in purchasing a vehicle. He is the best sales person I have ever dealt with while purchasing a car. He is gracious, patient, and with a great sense of humor. He provided answers to all the questions I had and educated me on the support systems of the vehicle. Overall, he provided great customer service!!! Fermin worked with his team- Chaz Dean & Yucel Genc who were able to provide me with great quality service as well! I can proudly say that I'm part of the Lexus family!! Thank you all for the help! I appreciate it so much! -CL More
by Catherine L
Employees Worked With
Fermin Baquet, Yucel Genc
July 24, 2014
Mauricio Gonzalez Very nice job guys, thanks for all your support. It was a great environment around all the process, you guys know what you are doing. Thanks a lot Very nice job guys, thanks for all your support. It was a great environment around all the process, you guys know what you are doing. Thanks a lot More
by mgmaugio
Employees Worked With
Oliver Brown, Denis Shadrin
July 24, 2014
Denis Shadrin Denis - Great Customer Service! Excellent Price! Fast and No hassle!! Car delivered to my door steps, didn't have to come back to the dealership again Denis - Great Customer Service! Excellent Price! Fast and No hassle!! Car delivered to my door steps, didn't have to come back to the dealership again to pic up the car, Great Job! Thanks Denis!!! More
by shenmu36
Employees Worked With
Denis Shadrin
July 16, 2014
Loved Alex Whitmon!!!!! Alex Whitmon was the BEST sales person I have ever dealt with while purchasing a car. Nothing more to say than he's a GREAT educator (knows his stuff) Alex Whitmon was the BEST sales person I have ever dealt with while purchasing a car. Nothing more to say than he's a GREAT educator (knows his stuff), he did not try to sell me the car but instead he made sure that I knew the in's and out's of the car that I was looking to purchase. I absolutely hate going to dealerships where someone just wants to make a sale rathater than help you, but not ALEX, he made me feel absolutely happy, excited and confident in my purchase. I definitely recommend anyone who is looking to purchase at this dealership ask for ALEX WHITMON, he will take great care of you! More
by Krissy09
Employees Worked With
July 11, 2014
Wonderful Experience! My husband and I both leased our cars here at Lexus of Pembroke Pines and we are VERY happy customers! Frank was always one step ahead of us in gettin My husband and I both leased our cars here at Lexus of Pembroke Pines and we are VERY happy customers! Frank was always one step ahead of us in getting things ready for delivery, and Moez went out of his way to make sure we got the best deal we could. This is our second experience with this dealership, and even better than the first! Thank you, Lexus of Pembroke Pines for going over and above for your customers. More
by Hannah Serrano
Employees Worked With
Frank Guerrero
June 23, 2014
Great Customer Service There was no pushing about a purchase and Frank went out of his way to bring two different vehicles down to show the interiors.Interestingly enough, There was no pushing about a purchase and Frank went out of his way to bring two different vehicles down to show the interiors.Interestingly enough, I had been emailing Frank for a few years years regarding this Lexus RX350 More
by richardsteve1980
Employees Worked With
Frank Guerrero
June 05, 2014
TERRIBLE AND SCARY! When I went in to purchase my brand new Lexus, Alix was nothing but nice. Of course, he works off of commission. Why wouldn't he be? Then, a couple When I went in to purchase my brand new Lexus, Alix was nothing but nice. Of course, he works off of commission. Why wouldn't he be? Then, a couple of days later I came back to get my windows tinted. Alix told me it would be an hour and a half or AT MOST two hours. So, I made appointments accordingly. When I got to Lexus they didn't even know my appointment was for 12pm. To make a long story short, they told me it would take about 3 hours. This, in turn, would make me miss my appointment which I had to pay money for missing. Alix called my phone screaming at me, used the four letter word and told me that it wasn't his problem. All I explained to him was that if he would have told me it was going to take TEN hours I could have made the proper arrangements. When I finally went to pick up the car, my father came with me and explained to him that there was NO reason to speak to a female in that tone or manner. Alix got very defensive denying the whole thing and literally got in my dads face! He told my dad that they could "take it outside." My father is a respected police officer for 33 years. In the middle of the showroom employees had to physically hold Alix back. He was the nicest man until he made his commission. I wish that there was another Lexus close to me. I never want to go there again because of this man. HORRIBLE and VERY unprofessional once you purchase your car. BEWARE! More
by ashleyang
Employees Worked With
Alix Bleus
