Lexus of Pembroke Pines

My five stars are soley due to my experiences with my service advisor, Carlos Perez. His professionalism, knowledge, and willingness to address all of my concerns pertaining to the service of my vehicle service advisor, Carlos Perez. His professionalism, knowledge, and willingness to address all of my concerns pertaining to the service of my vehicle is what brought me back to this location. I was actually having my vehicle serviced at JM Lexus in Margate even though I am less than five miles away from Lexus of Pines. Y'all were absolutely horrible and North Miami was no better. I dreaded when it was time for my vehicle to be serviced. I was going on a road trip and over due for an oil change. There were no appointments at JM Lexus that fit into my timeframe. I prayed before I took my vehicle back to Pines that there would be no issues with a simple oil change. To my total surprise, everything went well with no issues. I'm not sure what may have happened or changed; new management perhaps. I believe that the service team is an integral part of a dealership's success. Since every single time that my vehicle was at Pines or North Miami location for service or repair and it was horrible, I had decided that this would be my last Lexus vehicle and I have had four to date. Again, my five stars are because of my service advisor. More

It was a excellent customer service specially my service advisor Jeremy Rivera I was out from there fast because I request to Jeremy that I was running late for work advisor Jeremy Rivera I was out from there fast because I request to Jeremy that I was running late for work More

This dealership has always provided top notch service to me. I received excellent advise from Richard Monivis, Product Specialist. John Steigele, Service Consultant, is simply the BEST and I would not trade me. I received excellent advise from Richard Monivis, Product Specialist. John Steigele, Service Consultant, is simply the BEST and I would not trade him for anyone else. Thank you!! More

I was made aware of trade in and new vehicle purchase options in an informed, clear manner. Always great dealing with Frank. I have leased or purchased multiple vehicles with him based on his professiona options in an informed, clear manner. Always great dealing with Frank. I have leased or purchased multiple vehicles with him based on his professionalism. More

Okay, I first thank a seller from another Lexus dealer who did not want to please me in the purchase of my dream car, so for that reason I came to quote to Pembroke Pines which I do not regret, the servic who did not want to please me in the purchase of my dream car, so for that reason I came to quote to Pembroke Pines which I do not regret, the service, the Customer service and efficiency from the financier lady was a unique experience ,,, thank you so much Lexus of Pembroke Pines. More

Not as professional as JMLexus. Salesperson left us sitting while he looked at my car and wasn’t able to give us figures without going to another computer without explanation. sitting while he looked at my car and wasn’t able to give us figures without going to another computer without explanation. More

Great service at this dealership. Always work with Carlos and he’s a genuine professional. Facilities for guests are tired and need to be updated. Otherwise great customer handling in Service Department. and he’s a genuine professional. Facilities for guests are tired and need to be updated. Otherwise great customer handling in Service Department. More

John Steigele made this process very pleasant. I was told a specific time that I would be waiting and he made sure he kept his word. a specific time that I would be waiting and he made sure he kept his word. More

Customer service is excellent!Please extend My Thank Customer service is excellent! Please extend My Thank you! To Jeremy in Service. I cant complain he’s a great asset to your company over all . Customer service is excellent! Please extend My Thank you! To Jeremy in Service. I cant complain he’s a great asset to your company over all . More

Carlos is awesome. I trust him implicitly with my vehicle. Isidro also very helpful. Ample socially distant seating and cafe with great coladas and snacks. vehicle. Isidro also very helpful. Ample socially distant seating and cafe with great coladas and snacks. More