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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,470 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,470 reviews

November 28, 2020

Firs time 5 000 miles service was done with 4 hours in the dealership, very afraid to coming back for oil change( 10000. No water was offered, no service what so ever. Excellent service in Orlando Lex More

by SWETLANA811
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Juan Correa
Dec 16, 2020 -

Lexus of Pembroke Pines responded

I'm so sorry to hear that we didn't leave a better first impression. It's our goal to provide timely service and I apologize that you didn't enjoy your visit. I'd like to see what I can do to make things right for you, so would you please give me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

November 28, 2020

Good dealership, friendly staff who are very helpful. Wish we could somehow speed up the car buying process but this is an industry issue not a Pembroke Pines Lexus issue. More

by LexusDriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kham Alexander
Dec 01, 2020 -

Lexus of Pembroke Pines responded

Thank you very much for shopping with us at Lexus of Pembroke Pines! We appreciate your business as well as your patience throughout the purchasing process. Safe travels in your new ride!

November 28, 2020

I love this dealership the experience was all that I expected and more. I will continue to be a returning customer. I think Lexus IS my choice of car for ever. More

by CKEISHASWEETSANDTREETS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Majerovicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are grateful that we get the opportunity to work with you here at Lexus of Pembroke Pines, and we look forward to your next visit!

November 28, 2020

Great service! Pleasant people! A good experience visit. Lexus of Pembroke Pines. I have Been purchasing and leasing vehicles from this dealership go over 15 years More

by michael.futterman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Marsala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yucel Genc
Dec 01, 2020 -

Lexus of Pembroke Pines responded

Michael, thank you for taking the time to leave us a review! It is always a great experience to work with you here at Lexus of Pembroke Pines, and it means a lot to know that we have earned your loyal business. We look forward to your next visit!

November 28, 2020

Always a pleasant experience at this dealership. I've worked with Patrick Hew for the 2nd time, he was just as great this time. Excellent customer service. More

by KEMBERLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for coming back to Lexus of Pembroke Pines! We are thrilled to hear that you had a second positive experience working with Patrick. Safe and happy travels in your new vehicle.

November 28, 2020

All process went smooth salesperson and finance person very professional. Was treated with respect and was able to get a deal that was within budget. Will recommend More

by yaremis1317
Recommend Dealer
Yes
Employees Worked With
Alex Guevara
Dec 01, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your business. We're excited to hear that our team helped you into the right vehicle and we wish you safe travels!

November 28, 2020

There was a high pitch noice was coming from the engine and as soon as I came to there your service person Carlos Perez could identify the problem and he could able to fix that. Thanks More

by thomassajan74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Dec 01, 2020 -

Lexus of Pembroke Pines responded

Thank you, Thomas, for leaving Lexus of Pembroke Pines a review. I am glad to hear that Carlos took care of your concerns to help you get back on the road safely.

November 28, 2020

What can I say. The service was so quick and easy Rhee isn’t much else I can say. Very thorough. No complaints. Very Covid aware!!! Excellent service More

by Simone L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Hector
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Lexus of Pembroke Pines responded

Simone - your feedback means so much to us and we appreciate you taking the time to share. We're grateful to have earned your business at Lexus of Pembroke Pines!

November 28, 2020

Love the customer service here! I highly recommend this place I have done 6 lease cars here and Otany is the best... I always use him! More

by ERIKANDSUSANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are grateful for your returning business here at Lexus of Pembroke Pines, and we look forward to your next visit!

November 28, 2020

Everyone at Lexus of Pembroke Pines seems to be polite and eager to help. Their system is very organized, designed to get you in and out. My loaner is always amazing. Jeremy always makes my time at the de More

by GOLDENLOX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Lexus of Pembroke Pines responded

Thank you for your confidence in us. At Lexus of Pembroke Pines, we are committed to providing excellent service and it is great to hear that Jeremy continues to impress you. Our team looks forward to working with you during your next visit!

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