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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,470 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,470 reviews

December 06, 2020

My car was taken at the appointment time and was done earlier than expected. Everyone pleasant and knowledgeable. Pleasure using Lexus. Will return in the future. More

by Lin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sebastian
Dec 07, 2020 -

Lexus of Pembroke Pines responded

Lin, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and we look forward to your next visit!

December 06, 2020

Carlos is the best in maintenance department , I’ve try other representative but no body like Carlos Perez. Very punctual, he will do what the promises. I am very happy with the kind of service he has prov More

by ISABELPENA-
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Dec 07, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us, Isabel! We are very proud to have Carlos on our team, and it is wonderful to hear that he went above and beyond to assist with your vehicle. Safe travels, and we hope to work with you again at Lexus of Pembroke Pines!

December 06, 2020

We were greeted right away and treated with respect. Sam Librati took very good care of us and made this process so efficient and quick. We were shown all the options Lexus has to offer and let us decide wh More

by DEBRA777
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Sam took such good care of you here at Lexus of Pembroke Pines, and we will be sure to let him know that you appreciate his help. We hope that you continue to enjoy your newly purchased vehicle, and we look forward to your first service visit!

December 06, 2020

Car wash was terrible, service consultant forgot me, i had to go find him.if this is my review, why are u telling me how many words there has to be??? Thats bush league... More

by NMF525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Lexus of Pembroke Pines responded

I am sorry to hear that you are disappointed. Our customers are our top priority, and I apologize if this was not better reflected during your time working with us. I would appreciate the chance to speak with you to see if there is any way I can improve your experience. If you are willing, please reach out to me at your earliest convenience. Thank you, Lourdes Carvelli - Customer Relations Manager - 954-443-2102

December 06, 2020

Great service! Pleasurable experience! All the personnel i dealt With were honest and forthcoming and made my visit to Lexus of Pembroke Pines a good experience More

by michael.futterman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Marsala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yucel Genc 5 stars
Dec 07, 2020 -

Lexus of Pembroke Pines responded

Michael, thank you for taking the time to leave us a review! We couldn't be happier to hear that you had a great experience working with our team at Lexus of Pembroke Pines, and we hope to see you again sometime!

December 06, 2020

Great and friendly customer service department that me updated through out the entire repair process. The staff called me every time a new milestone was competed. This is the 3rd time I have used them and More

by Dennis0519@hotmail.com dennis0519@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Lexus of Pembroke Pines responded

Thank you, Dennis, for trusting us to take care of your vehicle. We're grateful to have you as a Lexus of Pembroke Pines customer!

December 06, 2020

Tommy is a class act...He knows how to deliver quality service and follows up to ensure customer satisfaction. x x x x x x More

by JOSE57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Lexus of Pembroke Pines responded

Jose, thank you for taking the time to leave us a review! Tommy is an exceptional member of our team at Lexus of Pembroke Pines, and we will be sure to let him know that you appreciate his help. We hope to see you again sometime!

December 06, 2020

John provides very Good and friendly serviceI feel John provides very Good and friendly service I feel comfortable dealing with him; he listens to all your concerns and requests. Make sure you se More

by lingchiang61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Dec 07, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! John is an exemplary member of our team at Lexus of Pembroke Pines, and we will be sure to let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

December 06, 2020

Melissa Ho is FANTASTIC! She always fits me in and makes sure that everything goes smoothly. She’s one of the reasons I continue to service my car at your facility. She’s an asset to your company. More

by Mhernan772
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Dec 07, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your business. It is fantastic to hear that Melissa continues to provide you with great service and we look forward to seeing you next time!

December 06, 2020

Everything was exceptional from the beginning all the way to the end. Everybody was friendly and kind ready to take care of you. Place was jamming pack still got out on time. More

by ULICES.R.67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and if you ever need anything else, don't hesitate to come back and see us again!

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