Lexus of Pembroke Pines

Mixed review how I feel about this Appointment. I was referred by a good friend of My Daughter to this location... she was very nice and understood what my car needs were. I made the appointment to have referred by a good friend of My Daughter to this location... she was very nice and understood what my car needs were. I made the appointment to have the fuel pump replaced which had been nationally recalled on my Is 300 fsport. Service guy that greeted me was Juan. After taking my car appointment inf asked me to sit outside to wait. Which I did. After 1/2 hr later a service advisor came to greet me. And i asked me to wait . I asked if i wait outside or inside lobby?? He replied inside i could. I told him that Juan asked to wait outside. So the advisor immediately asked him why he had me sitting outside?? He lied telling him that he never told me that. That he had given me a choice and that got me upset! And he was very argumentative with me as well... juan being a valet manager behaving like this with customers?? Very unprofessional!😡. However, my service advisor was very attentive and took care of situation with a manager... More

My advisor Carlos was great. I was seen timely and my car was serviced less than an hour. However, i waited for 30 minutes for the car at the pick up area because a tech mistakenly took my car. As a healthca was serviced less than an hour. However, i waited for 30 minutes for the car at the pick up area because a tech mistakenly took my car. As a healthcare provider that's like giving someone the wrong meds. Not at all pleased since I had to go to work that day. More

Very professional and quick service. There is no wait whenever I visit this dealership, which is a plus to me. Jeremy is a great fit for his position whenever I visit this dealership, which is a plus to me. Jeremy is a great fit for his position More

I am very pleased with my 2018 Lexus NX 300. Zee was very helpful, from the beginning to end! He helped me find the perfect car for me, that was within my budget! helpful, from the beginning to end! He helped me find the perfect car for me, that was within my budget! More

Lexus of Pembroke Pines is the best Dealer I ever visited professional helpful always making sure the customer understand and is pleased with the result of the transaction. Mr. KHAMBRELL JAMES ALEXANDER was professional helpful always making sure the customer understand and is pleased with the result of the transaction. Mr. KHAMBRELL JAMES ALEXANDER was the best. Very happy in general and I will definitely recommend you to friends and family. Thank you very much More

Service man was very nice. Service was done on time. A good experience under the circumstances given we are in a pandemic. Please offer free coffee next time. good experience under the circumstances given we are in a pandemic. Please offer free coffee next time. More

The staff was very nice. The service was quick. It was my first time going there for service and it was worth going! Thank you! first time going there for service and it was worth going! Thank you! More

Excellent experience !!! Will continue to do business with them and I recommend everyone to get a Lexus ! Mike Banko was and awesome sales representative and Vladimir was amazing help !! THANK YOU so muc with them and I recommend everyone to get a Lexus ! Mike Banko was and awesome sales representative and Vladimir was amazing help !! THANK YOU so much ! More

Excellent advisor definitely recommend always on point on follows up and recommendations. always willing to get you in and out as fast as possible. Excellent service and team follows up and recommendations. always willing to get you in and out as fast as possible. Excellent service and team More

very friendly helpful staff. The service from start to finish was great.The updating of repair was good and helpful would bring my car here again finish was great.The updating of repair was good and helpful would bring my car here again More