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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,484 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,484 reviews

December 18, 2020

So happy with my recent purchase of NX300. Exceeds beyond my expectations. Professional and polite staff made my buying experience easy. Definitely recommend Lexus of Pembroke Pines to my family and friends. More

by NICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Hector
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Lexus of Pembroke Pines responded

Thanks for this stellar review, Nick! We work hard to make the purchase process as easy and seamless as possible for our guests, so your feedback makes our day! Thank you for giving us your business and recommending our team to friends and family. Congratulations on your new Lexus NX 300! - Lexus of Pembroke Pines Team

December 18, 2020

My experience with Mario Padron was great!! Great service, excellent spirit. He took care of us like family. I would definitely recommend clients to him. Thank you! More

by Danisarojas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario F Padron
Dec 18, 2020 -

Lexus of Pembroke Pines responded

This review warms our hearts, thank you! It is wonderful to hear that Mario made you feel like part of the Lexus of Pembroke Pines family. We are honored to receive your business and your recommendation. Thank you and safe travels!

December 18, 2020

I recently visited the Lexus of Pembroke pines for my 15000 mile service and a always I was treated with great customer service. I also asked for additional checks on the vehicle and that was performed More

by Tgiproevents
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Lexus of Pembroke Pines responded

Thank you for your great review of our service team! Hearing that you will be returning for future services is music to our ears. Your business is appreciated here at Lexus of Pembroke Pines, and we wish you a safe and happy holiday season!

December 18, 2020

John, my service person, great, friendly, efficient. Still 2 hours for oil change, car washes still not very good. Otherwise all was a good experience. More

by JEFFERYTHOMAS201
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John steigle
Dec 28, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this review and feedback. We are glad John took good care of you, and we will be sure to share your comments with our team and work to improve our process going forward. If there is anything more we can do to assist you, please don't hesitate to give us a call or come back and see us again.

December 18, 2020

The service advisor was great but he can’t go back and change the oil . Two hours for an oil change is way to long . My Toyota at Toyota of Hollywood took one hour . They also did not put that check that More

by Robertmunchick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Lexus of Pembroke Pines responded

Robert - I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver a seamless service experience, and it is never our intention to make our guests feel as though their time was not respected. I assure you that I will pass on your feedback to my team so we can work towards improving our efficiency. If there is anything more I can do to assist you, please feel free to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

December 17, 2020

Jeremy was knowledgeable and extremely professional. He was able to take care of our service request in a timely fashion. The dealership was a pleasure to deal with. More

by ROBINBEAMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Lexus of Pembroke Pines responded

Robin - Thank you for taking the time to share! We are thrilled to hear that Jeremy delivered such a thorough and straightforward service experience. We appreciate you trusting Lexus of Pembroke Pines with your business and hope to work with you again in the future!

December 17, 2020

It was my first experience with this dealer; however, it was Sunday; therefore, I don’t have too much to say about them. I could not get massage like the other dealers, no food to eat, and I had to stay out More

by MPierre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : NA
Jan 05, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this feedback. We do strive for exceptional service here, and I would be more than willing to speak with you directly about what happened to see what we can do to earn your returning business. Please don't hesitate to give me a call. Thank you, Jose Camara, Service Manager

December 17, 2020

I have always taken my cars to Lexus of Pembroke Pines, they have the best Customer Service, very knowledgeable and courteous staff. I am greeted with welcome back and they make me feel as family. Thank More

by annawright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Lexus of Pembroke Pines responded

Anna - It means so much that you would trust us with your vehicle time and time again. We especially love that you can depend on our team for friendly service. Thank you for your longtime support! - Lexus of Pembroke Pines team

December 17, 2020

Estupenda atención, como siempre, el personal es muy amable; el tiempo de espera fue razonable. Se realizó servicio al vehículo de manera satisfactoria. La atención del representante fue óptima. More

by GALDOSJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
José Amaro
Dec 17, 2020 -

Lexus of Pembroke Pines responded

Gracias por la reseña! Estamos muy orgullosos de nuestro equipo y las palabras amables acerca de su experiencia de servicio nos hacen sonreír. Apreciamos su apoyo y esperamos trabajar con usted en Lexus of Pembroke Pines la próxima vez!

December 17, 2020

Excellent and timely serviceFriendly, cooperativeCar Excellent and timely service Friendly, cooperative Car was picked up at home and loaner car provided for the day Our car was serviced and returned More

by TLCDRJON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We are happy to hear that you had such an efficient service experience at Lexus of Pembroke Pines. We appreciate your feedback and hope to serve you again down the road!

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