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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,488 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,488 reviews

December 21, 2020

In and out quickly, the color i wanted, explanation of the new features of the vehicle, excellent new feature on the side view mirrors BSM More

by b0715
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Lexus of Pembroke Pines responded

We are thrilled to have helped you find the perfect car for you! Thank you for trusting Lexus of Pembroke Pines with your business. We wish you a happy holiday season and safe travels in your new ride!

December 20, 2020

Very professional and courteous service. The car was picked up in my home at the appointed time. The loaner car was latest model and very comfortable. More

by GUPTASHRI3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Lexus of Pembroke Pines responded

Your positive feedback means a lot to us, thank you! It was our pleasure to provide you with a top-notch loaner during your service. Thank you for your business and your confidence in Lexus of Pembroke Pines!

December 20, 2020

We just Picked up our eighth Lexus yesterday. Six purchased at Pembroke Pines Lexus, and five from Tom Abraham. He has become a friend over so many years and we consider him an excellent person and S More

by Rafael1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yahaira in Finance
Dec 22, 2020 -

Lexus of Pembroke Pines responded

Rafael - Thank you for taking the time to share! Your loyalty to Lexus of Pembroke Pines means a lot to us, and it is excellent to hear that you are so confident in Tom to get the job done. We will be sure to pass on the kind words to him and Yahaira. Congratulations on your new vehicle, and we are wishing you many safe and happy miles down the road!

December 20, 2020

Thank you Mario and Raynaldo for all the help and putting me in a new car. Very happy with my new car. Happy holidays Henry Avila More

by henryavila08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario F Padron, REINALDO ENRIQUE RIVERA RAMOS
Dec 21, 2020 -

Lexus of Pembroke Pines responded

Henry - We love happy customers! Thank you so much for coming to Lexus of Pembroke Pines for this purchase. We appreciate your feedback about Mario and Raynaldo and wish you safe driving.

December 20, 2020

Worse service I don’t like your service. S abs abs a a S S S ss s s s s s s s s More

by mikeamani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jan 05, 2021 -

Lexus of Pembroke Pines responded

Mike - It is disappointing to hear that you did not have a good service experience. Customer satisfaction is our top priority, and I would appreciate the chance to speak with you so I can better understand what went wrong here. I will search for your contact information, but in the meantime, please feel free to reach out to me directly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

December 20, 2020

I am very concerned about the service that I received, I was told that the Dealer inspect the vehicle yet a portion of it fell apart. I asked about certifying the car and was told that it was not necessary More

by LORNA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edgar Chaparro
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Lexus of Pembroke Pines responded

Lorna - I assure you that we strive for thorough and transparent service here, and I'm disappointed that you aren't entirely confident in your recent purchase. I would be more than willing to speak with you directly about this and see if we can address your concerns. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

Jan 05, 2021 -

LORNA2 responded

I have made several attempts to contact you, unfortunately I am unable to leave a message since your mailbox is not setup. I guess that I should have expected more poor service

December 20, 2020

My husband and myself went to Lexus Pembroke Pines, December 18, 2020, never expecting meet gentleman who “doesn’t act like salesman” with horrible pressure car sales people known for, many people do n More

by Miss Ellie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gema Urbana (excellent individual completely relaxing)
Dec 22, 2020 -

Lexus of Pembroke Pines responded

MaryAnn & Herb, thank you so much for taking the time to leave us this heartfelt review. We couldn't be more pleased to hear that Nick has taken good care of you here at Lexus of Pembroke Pines, and it means a lot to know that you recommended us to your granddaughter as well. We will be sure to pass along your kind words, and if you ever need anything else, please don't hesitate to give us a call or come back and see us again.

December 20, 2020

I love being scheduled for service with Isidro. He is Polite, knowledgeable and profesional individual. He maintains good communication and update me with the status of my car. More

by María Del-Pilar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro
Dec 21, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave this feedback, María! We are all happy to hear that Isidro takes great care of you and your vehicle. Communication is extremely important to everyone at Lexus of Pembroke, and we always appreciate your business.

December 20, 2020

Best customer service and great customer service. No pushing for me to do something I am not going to do in servi9ce of my car More

by Pdike
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Lexus of Pembroke Pines responded

We really appreciate you taking the time to leave Lexus of Pembroke Pines this awesome review, thank you!

December 20, 2020

The carwash was horrible even in others dealer yo need to wait the service its good, ever and ever I will return to this Prmbroke Pines Lexus Dealer and Service Center, Im a client from Lexus and I have some More

by aramisperez90Aeamis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Lexus of Pembroke Pines responded

This is a disappointing review to read. We do strive for exceptional service here, and I would be more than willing to speak with you directly about what happened and see what we can do to make this right for you. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

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