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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,497 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,497 reviews

December 30, 2020

Very smooth experience like always. Thank you Andre Rust for your excellent service. Lexus of Pembroke Pines is the place to go. Happy Holidays to all of you. Stay safe and healthy! More

by MARTHASANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Dec 30, 2020 -

Lexus of Pembroke Pines responded

Thank you, Martha, for reviewing Lexus of Pembroke Pines! It is our goal to deliver 5-star service and I am glad to see that Andre hit the mark!

December 30, 2020

Jeremy is a great representative. My problem has been with your auto mechanics. I paid for four tires this year and they were installed incorrectly. My car was falling apart on 595. I had a tow truck More

by JENFONSECA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

Lexus of Pembroke Pines responded

Customer safety is our highest priority and I'm concerned to hear about the issues you've experienced with your vehicle. If you're willing, I would like to speak with you directly to see what I can do to help here. I will look for your contact information, but please consider calling me directly. Thank you, Jose Camara- Service manager - 954-443-2332

December 30, 2020

Thank you guys for everything! Lexus of Pembroke Pines is the best dealership in the world!!! We are very happy and satisfied with a car and hospitality! More

by Rashidov family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mikhail Khalev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

Lexus of Pembroke Pines responded

For you to say that Lexus of Pembroke Pines is the best dealership in the world truly made our day! It is a privilege to have earned your loyalty and we look forward to taking care of you next time!

December 30, 2020

I always enjoy coming to the Pembroke Lakes location because whenever I come in for a service, the service department operates efficiently and communication is never an issue. Thank you guys!!! More

by blamirelys
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your loyalty to Lexus of Pembroke Pines and are proud to have earned your business. Drive safely, and we are looking forward to seeing you again down the road!

December 30, 2020

Mellissa Ho was great. She always take good care of me. I do not see her name listed below as a service person. I do not know who those people are. More

by dwillis505
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this review! We are so glad Melissa took such good care of you here at Lexus of Pembroke Pines, and we will be sure to let her know that you appreciate her help. If you ever need anything else, don't hesitate to come back and see us again!

December 30, 2020

Service was fast. Customer service was great. Location is convenient and I didn’t need to make an appointment. I will recommended this dealership. Thanks More

by THANDIFELIX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2020 -

Lexus of Pembroke Pines responded

Thanks for the stellar recommendation of our service team! We really appreciate your business and your recommendation of Lexus of Pembroke Pines.

December 30, 2020

Great Experience with the salesman and credit manager. Lots of inventory to choose from. Very helpful salesman went over the options in the car and answer every question. More

by oldetowne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Guevara
Dec 31, 2020 -

Lexus of Pembroke Pines responded

It is gratifying to hear that our team delivered a five-star experience! Thank you for working with Lexus of Pembroke Pines and taking the time to share your positive feedback. Happy New Year!

December 30, 2020

Service was ok. My CPO warranty was not in your records. It took from March 2020 (when I purchased it) to December to make the correction. WHY??? More

by PPATTERS2
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Lexus of Pembroke Pines responded

I sincerely apologize for the inconvenience here. We do strive for knowledgeable and accommodating service. I'm happy we were able to correct your contract information and apologize for the delay in doing so. If you have any additional questions about your warranty, I would be more than willing to speak with you directly. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

December 30, 2020

Melissa is the service department representative and she provided excellent service. The collision management is excellent as well and stands by their service. They try to exceed expectations. More

by msantama9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa 5 stars
Dec 31, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! We are so glad Melissa and our team took such good care of you here at Lexus of Pembroke Pines, and we will be sure to pass along your kind words. If you ever need anything else, don't hesitate to come back and see us again!

December 30, 2020

Isidro Garcia is exemplary. Excellent customer service. Friendly, knowledgable, professional, funny, made the service experience a pleasure. May all of you at Lexus have a Happy New Year! More

by Marbetan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Dec 31, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad Isidro took such good care of you here at Lexus of Pembroke Pines, and we will be sure to pass along your kind words. If you ever need anything else, don't hesitate to come back and see us again! Happy New Year!

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