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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,505 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,505 reviews

December 31, 2020

Excellent customer service from Richard Monivis. I am very happy with the Lexus brand and this dealership. Their service department is also great!! Highly recommend. More

by Norella Gutierrez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moez
Dec 31, 2020 -

Lexus of Pembroke Pines responded

Norella, we are delighted to read your review! Thank you for recommending Richard and Lexus of Pembroke Pines, we appreciate your business.

December 31, 2020

I had a great experience when purchasing a new lease with Kham. The detailing department did not clean Windows good, they were smeared with film. More

by glowben
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
REINALDO ENRIQUE RIVERA RAMOS, Kham Alexander
Jan 03, 2021 -

Lexus of Pembroke Pines responded

Thank you very much for this feedback. I'm glad to hear that you enjoyed working with Kham to get into your new vehicle, but I'm sorry to hear about your windows. I will share your review with my team so we can improve for next time. Please let me know if there is anything that I can do to assist you. Lynn Gonzales - Customer Relations Manager - 954-945-8581

December 31, 2020

Excellent customer service. My previous Lexus experience was in West Kendall. I must say that my experience with Lexus of Pembroke Pines exceeded my expectations. More

by Grace-fernandez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2020 -

Lexus of Pembroke Pines responded

Grace, we are delighted to hear that our team exceeded your expectations! Thank you for choosing Lexus of Pembroke Pines and being such a great customer.

December 31, 2020

Marven was amazing. He always very professional and courteous to all of this clients. He always makes me and my family feel at home every time we walk into Lexus of Pembroke Pines. The selection of veh More

by KEVINSU826
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Marven St. Jean
Dec 31, 2020 -

Lexus of Pembroke Pines responded

Thank you, Kevin! We're proud of our wonderful team here at Lexus of Pembroke Pines and we truly appreciate you taking the time to share this generous feedback about Marven. It's our privilege to assist you and we're honored to have you as part of our Lexus family!

December 31, 2020

Thank you for your service, problem explained, resolved, car cleaned and sanitized, all satisfied, recall explained, recommending this service to all who want to go there More

by Simon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2020 -

Lexus of Pembroke Pines responded

Simon, we can't thank you enough for your business and recommendation of our team! We hope to assist you again at Lexus of Pembroke Pines.

December 31, 2020

Always great service provided by Jeremy! Not only does he know my car’s history but he ensures all scheduled service is performed as recommended. More

by BUCKO28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2020 -

Lexus of Pembroke Pines responded

Thank you for your continued business and high praise of Jeremy. We are thankful to have you as a Lexus of Pembroke Pines customer!

December 31, 2020

Was very satisfied with service and Jeremy my sales associate was extremely professional. Prices are high for work done on my 2007 Lexus350 .keep me updated! More

by lindab112340
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Lexus of Pembroke Pines responded

Hi Linda - We are grateful for your business as well as your feedback. I'm sorry to hear that you aren't satisfied with our prices, and I apologize if we were at all unclear. I would be glad to speak with you about this directly, so don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

December 31, 2020

Great pick up and drop off service. They even met me at a different location in Pompano where I was shopping to drop back my car . Thanks Lexus! More

by VANESSANOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis- drop off driver was amazing
Dec 31, 2020 -

Lexus of Pembroke Pines responded

Thanks for the stellar review! We are happy to hear that our team went above and beyond to ensure that you left Lexus of Pembroke Pines as a happy customer. Happy New Year!

December 31, 2020

As always awesome service. Melissa Ho, our service consultant was very courteous, detailed and expedient. Service was done within 45 minutes of arrival at the dealer! More

by JNARANJO03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho Service Dpt.
Dec 31, 2020 -

Lexus of Pembroke Pines responded

Thank you for stopping by to leave Lexus of Pembroke Pines a review! We're delighted to see that you enjoyed working with Melissa and that our service team had you back on the road in no time. Safe driving and see you next time!

December 31, 2020

Your product is good, but your service is exceptional. Isidro Garcia is far better than any words of mine could ever describe. My wife and I never enjoyed servicing our vehicles until we met Isidro. Pleas More

by GORSUCHJIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isidro Garcia
Dec 31, 2020 -

Lexus of Pembroke Pines responded

We couldn't wish for a better review, thank you! We are delighted that Isidro gave you and your wife a stellar service experience. Thank you for giving Lexus of Pembroke Pines your business, we look forward to welcoming you back next time!

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