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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,470 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,470 reviews

March 31, 2021

Always excellent service ! Always in and out They have a Always excellent service ! Always in and out They have a well oiled machine, no other dealership had service as good as Lexus Pembroke Pines ! Thank More

by MONRAREV
Recommend Dealer
Yes
Employees Worked With
Mar 31, 2021 -

Lexus of Pembroke Pines responded

This glowing feedback makes our day! Thank you for your continued business and your confidence in the Lexus of Pembroke Pines team.

March 31, 2021

Khalid Dahir is so professional it was a fast deal I will recommend the dealer I am happy with my nx300 hybrid blue thank you More

by Pilarbehncke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this review and feedback. We are pleased to hear that Khalid took good care of you, and we will certainly let him know that you appreciate his help. We do always strive for five-star service here, so if there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

March 31, 2021

I received a very cold greeting from Jeffrey . When advising him I had a scheduled appointment he ignored conversation and proceeded to advise me it will take approximately 1 1/2 hr. My car arrived pr More

by BEARLAKERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Apr 01, 2021 -

Lexus of Pembroke Pines responded

This is a disappointing review to read, and it certainly doesn't sound like the friendly service we pride ourselves on here. I will be sure to share this feedback with our team and work to improve both our communication and thoroughness going forward. I would also be more than willing to speak with you to see if there is anything we can do to make this right. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

March 31, 2021

Excellent service. Everything was perfect and professional. The attention was also great. I couldn’t change a thing. Thank you for this great experience, Lexus. More

by CLAUDIAMEJIA415
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Lexus of Pembroke Pines responded

We couldn't ask for better feedback! Thank you for choosing Lexus of Pembroke Pines and taking the time to share your experience. See you next time!

March 31, 2021

Everyone is super nice. They all ways asking if they could help you. And fast service. I Did not have any problems at all. Keep up the good work More

by MSOTOSVC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Pembroke Pines, and we look forward to your next visit!

March 31, 2021

Service was fast and as promised I didn’t wait that long my car rides smooth. See you soon for my next services. Thank you! More

by VERONICAORTIZ3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Luis amaro
Mar 31, 2021 -

Lexus of Pembroke Pines responded

We are proud to have earned your continued business and excellent review! Thank you from the entire team at Lexus of Pembroke Pines.

March 31, 2021

Service was fast and great very friendly very professional We recommend it to all my friends that have a Lexus would definitely take my car back to them More

by MAGGIECH32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Lexus of Pembroke Pines responded

Thank you, Maggie, for reviewing Lexus of Pembroke Pines. We look forward to taking care of you next time!

March 31, 2021

I am happy with the services of all the employees give me to me and my wife , if have to buy the next car is going to be a Lexus More

by SUNNYSIDE247AC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Warren Haynes, REINALDO ENRIQUE RIVERA RAMOS
Mar 31, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are grateful that we got the opportunity to assist you and your wife here at Lexus of Pembroke Pines, and we will certainly let our team know that you appreciate their help. We hope to see you again sometime!

March 31, 2021

The main issue for what I brought the car wasn’t resolved, took too long and I requested not to wash my car and it was washed, I also asked to show me how to connect my phone through Carplay and the More

by Ed
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeffrey Hernandez
Apr 19, 2021 -

Lexus of Pembroke Pines responded

Ed - I am sorry to hear that you had such a disappointing experience. We strive to deliver knowledgeable and efficient service, and it is concerning that this was not better reflected in your time working with us. I assure you that I will look into your situation to see that this feedback is properly addressed. Lastly, I understand that we have let you down, and I would appreciate the chance to speak with you to see if there is anything I can do to make things right. If you are willing to have that conversation, please do not hesitate to give me a call. Thank you, Lourdes Carvelli - Customer Relations Manager - 954-443-2102

March 31, 2021

Omg!!! Beat day ever! We stopped in just to drive through and view a few cars, then we got out and look, then we met CHAPO!!! He made our experience fun and enjoyable. He was so knowledgeable and friendly th More

by Cgyant22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Lexus of Pembroke Pines responded

We are proud to have you and your husband as customers for life! It makes our day to hear that Chapo and Jorge took such stellar care of you and made car-buying easy. Thank you from all of us at Lexus of Pembroke Pines and safe travels in your new cars!

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