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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,465 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,465 reviews

March 31, 2021

I have taken several of my car to the dealership over the years and have always been pleased with their professionalism and quality of care. Would definitely recommend. More

by EMILIOJFLORIDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 31, 2021 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your business. We're thrilled to hear that our team took care of you and we look forward to working with you next time!

March 31, 2021

Andre was quick to identify the issue, recommend some options, and getting me on my way! thanks for being a great advisor and getting my car repaired More

by Rtoddme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre R
Mar 31, 2021 -

Lexus of Pembroke Pines responded

It is wonderful to hear that Andre took such great care of you! Thank you for choosing Lexus of Pembroke Pines, we are happy to have you as a customer.

March 31, 2021

Over 2 hour wait for oil change w/ appointment. I would not have purchased monthly service plan if I’d known how inconvenient getting an oil change was. More

by MCGONIGALVANESSA
Recommend Dealer
No
Employees Worked With
Apr 19, 2021 -

Lexus of Pembroke Pines responded

I am sorry to hear that your service took longer than anticipated. It is never our intention to inconvenience our guests, and I hope you will give us another opportunity to provide the efficient, top-notch experience we pride ourselves on. In the meantime, if there is anything I can do to assist you, please give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

March 31, 2021

From the moment I came to drop off my car I was greeted by the professional front desk attendants, then directed to Zoe my CSR who took her time to make me feel at ease! They have kept me up to date the w More

by Jessicanicoleabolila
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zoe Green
Mar 31, 2021 -

Lexus of Pembroke Pines responded

It is gratifying to hear that our team delivered such efficient, communicative service! Thank you for trusting Lexus of Pembroke Pines with your business and your vehicle. We hope to welcome you back in the future!

March 31, 2021

Great job Patrick!! He was very professional, tactful and straightforward. He told us he was waiting on someone else but he would try to tale cate of us. That he did. More

by CLAUDMIKE1999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
Mar 31, 2021 -

Lexus of Pembroke Pines responded

We are happy to hear that Patrick took such excellent care of you! Thank you for choosing Lexus of Pembroke Pines and sharing your five-star review. Safe travels ahead!

March 31, 2021

Always excellent service ! Always in and out They have a Always excellent service ! Always in and out They have a well oiled machine, no other dealership had service as good as Lexus Pembroke Pines ! Thank More

by MONRAREV
Recommend Dealer
Yes
Employees Worked With
Mar 31, 2021 -

Lexus of Pembroke Pines responded

This glowing feedback makes our day! Thank you for your continued business and your confidence in the Lexus of Pembroke Pines team.

March 31, 2021

Khalid Dahir is so professional it was a fast deal I will recommend the dealer I am happy with my nx300 hybrid blue thank you More

by Pilarbehncke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this review and feedback. We are pleased to hear that Khalid took good care of you, and we will certainly let him know that you appreciate his help. We do always strive for five-star service here, so if there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

March 31, 2021

I received a very cold greeting from Jeffrey . When advising him I had a scheduled appointment he ignored conversation and proceeded to advise me it will take approximately 1 1/2 hr. My car arrived pr More

by BEARLAKERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Apr 01, 2021 -

Lexus of Pembroke Pines responded

This is a disappointing review to read, and it certainly doesn't sound like the friendly service we pride ourselves on here. I will be sure to share this feedback with our team and work to improve both our communication and thoroughness going forward. I would also be more than willing to speak with you to see if there is anything we can do to make this right. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

March 31, 2021

Excellent service. Everything was perfect and professional. The attention was also great. I couldn’t change a thing. Thank you for this great experience, Lexus. More

by CLAUDIAMEJIA415
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Lexus of Pembroke Pines responded

We couldn't ask for better feedback! Thank you for choosing Lexus of Pembroke Pines and taking the time to share your experience. See you next time!

March 31, 2021

Everyone is super nice. They all ways asking if they could help you. And fast service. I Did not have any problems at all. Keep up the good work More

by MSOTOSVC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Pembroke Pines, and we look forward to your next visit!

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