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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,488 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,488 reviews

April 14, 2021

Khalid was my sales rep and he was on focused on getting me in the right SUV. He multi task and was great at it. The dealership was excellent in getting me out in a timely manner. More

by Socratesrivero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Lexus of Pembroke Pines responded

It's so important that our customers find the right vehicles for them and so we are delighted to see this feedback. Thank you for the wonderful review of Khalid! We hope you are enjoying your new SUV.

April 14, 2021

Always have a pleasant experience here. John, my service advisor is excellent! I am always taken care of in a timely, friendly, and professional way. More

by COLAFAM4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John S.
Apr 14, 2021 -

Lexus of Pembroke Pines responded

"Timely, friendly, and professional" are all words we love to see. Thank you so much for the kind feedback about John and our Lexus of Pembroke Pines team! We are so happy that you enjoy your visits with us and we look forward to our continued relationship.

April 14, 2021

Great experience not pressured at all. I would recommend to visit buy or lease your Lexus from the Pembroke Pines dealership when your in the market for a new Lexus More

by ULISESMONTANA002
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mikhail Khalev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Lexus of Pembroke Pines responded

Reviews like this one make our day! We are so glad to hear that our team earned your recommendation and we are delighted that you're a satisfied customer. Thank you from everyone here at Lexus of Pembroke Pines!

April 14, 2021

Dealership is great. Can’t say the same for my first service. The guy we had to speak to wasn’t helpful or so friendly. More

by Sherry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Lexus of Pembroke Pines responded

Sherry - This is a disappointing review to read. We do strive for exceptional service here, and I would be more than willing to speak with you directly about what happened. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

April 14, 2021

It is always a pleasure when I have to have my car serviced and they give me a loaner car so don’t hav to wait! More

by LULY.HERNANDEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Lexus of Pembroke Pines responded

Thank you, Luly! It always makes our day to hear from our Lexus of Pembroke Pines customers. We're delighted that you enjoy your service visits with us as well as the complimentary loaner vehicles!

April 14, 2021

Great dealer and Andres (salesman)was superb Highly recommend this dealer Easygoing and Quick procedure I can’t wait to see how the service department will be. More

by fcuentro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Majerovicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Andres took such good care of you here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

April 14, 2021

I am a Lexus customer and I live west Kendall and I literally have a Lexus dealer in the corner of my house and I refuse to go there because there service is terrible. I will continue to drive 40 min More

by ABUDC0624
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vladimir , Warren Haynes, REINALDO ENRIQUE RIVERA RAMOS
Apr 14, 2021 -

Lexus of Pembroke Pines responded

We couldn't ask for better feedback! It is so great to hear that our Lexus of Pembroke Pines team continues to provide you with fantastic service. It is a privilege to have earned your loyalty and we look forward to your next visit!

April 14, 2021

Excellent and fast service Because we love Lexus and don’t want to write twenty five words that’s not fare it is too much bla bla More

by Carmentapanes0129
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Lexus of Pembroke Pines responded

We appreciate you taking the time to share this feedback! It is a privilege to have earned your business at Lexus of Pembroke Pines!

April 14, 2021

They did a good job, but there was an issue with the wiper fluid button and my service agent said they would try to fix it and did not mention that they could not fix it. I was disappointed when I came More

by Cindyhaider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Lexus of Pembroke Pines responded

Cindy - I sincerely apologize for the miscommunication regarding your wiper fluid button. I would be more than willing to speak with you about that directly to ensure that we clear up any confusion. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

April 14, 2021

Jose was my service advisor. He was great! He was readily available, very friendly, quoted me a good price. Everything went smooth. Word word word More

by LAWMOM15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Lexus of Pembroke Pines responded

Your feedback means so much to us! Thanks for trusting Lexus of Pembroke Pines with your business!

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