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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,462 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,463 reviews

October 23, 2021

John, my service manager is always professional and balances service recommendation with safety in mind and my economic goals for the vehicle. More

by kenneth.crooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
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Oct 25, 2021 -

Lexus of Pembroke Pines responded

Kenneth, thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful experience working with John and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

October 23, 2021

Great service and communication. Big difference from last time. I liked the text updates. Thank you. More

by JKlein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia, Brandon, Luis
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Oct 25, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

October 23, 2021

Awful customer service. I feel like I have to fight to get something done probably More

by londonghal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mel
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Nov 08, 2021 -

Lexus of Pembroke Pines responded

Five-star service is our goal and I sincerely apologize if we missed that mark. Would you please call me when you have a moment? I'd like to see if there is anything that I can do to improve your experience. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

October 23, 2021

Concierge service was excellent. Service work was completed timely , properly and and returned clean and on time thank you More

by mark@marklschmidt.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2021 -

Lexus of Pembroke Pines responded

Thanks for the great review of Lexus of Pembroke Pines! It makes us happy that our team delivered a wonderful service experience. See you again next time.

October 23, 2021

It’s a perfect place - people are friendly, very clean and a very positive environment. I enjoy coming to get my beautiful car serviced here More

by Cczima
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adeel Sadiq
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Fuller
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Oct 25, 2021 -

Lexus of Pembroke Pines responded

We're happy to hear that our team took great care of your vehicle! It makes us happy that our team was friendly and helpful. See you again next time here at Lexus of Pembroke Pines.

October 23, 2021

Salesman was very patient with us. However when we got to financing, the gentleman was very rude because we didn’t purchase any of the packages offered. More

by BEVERLIE.TOUSSAINT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Alter
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2021 -

Lexus of Pembroke Pines responded

Your feedback is hard to see. We would never want our customers to be treated in the manner you've described here and I apologize that you didn't have a better buying experience. I think it might be best if we spoke directly so that I can make sure these issues are properly addressed. If you are willing to have that conversation, please reach out to me at your earliest convenience. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

October 23, 2021

My experience with Lexus has been always excellent!!!!Lexus treat s costumers as a family More

by ARISTI13175
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2021 -

Lexus of Pembroke Pines responded

We are always happy to help you out! Thanks for supporting Lexus of Pembroke Pines!

October 23, 2021

I love the fact that this dealership really takes care of the customer. I had a beautiful loaner car while mine was being fixed. It took longer because the part was on back order. No charge! Love them! More

by YogaChick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Gutierrez
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Oct 24, 2021 -

Lexus of Pembroke Pines responded

Reviews like this one make our day! Thanks for your kind words and for your support of Lexus of Pembroke Pines!

October 22, 2021

Lexus always have excellent customer services and maintenance services. Good job. I’m always happy. More

by JHOLLYWOOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erickson Molina
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Oct 22, 2021 -

Lexus of Pembroke Pines responded

We're proud to read reviews like this. Thanks for the confidence in Lexus of Pembroke Pines!

October 22, 2021

The associates are helpful and promptly attended to my vehicle appointment for maintenance service. I was treated with courtesy. More

by elemarsan1948
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Luis Amaro from service center
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Oct 22, 2021 -

Lexus of Pembroke Pines responded

Thanks for this great review of Lexus of Pembroke Pines! We're pleased that our team was helpful and kind. Thanks for the confidence in our work, and we'll see you next time.

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