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Lexus of North Miami - Service Center

North Miami, FL

4.5
956 Reviews

956 Reviews of Lexus of North Miami - Service Center

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December 02, 2024

Very clean. However, it is very cheap practice to charge for sodas .I have purchased 3 autos from this dealership.Whenbusiness was located on 441, they never cha More

by gambler999999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Syed Bukhari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Lexus of North Miami responded

Thank you for your feedback! At Lexus of North Miami, we strive to provide a top-notch experience and appreciate your loyalty. We'll certainly take note of your comments regarding the sodas as we continuously work on improving our services.

December 02, 2024

Happy with the service provided by Rodolfo, he provides confidence with his explanations and knowledge, super grateful More

by ROSSN_1169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reinaldo Berroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Cabrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodolfo Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Lexus of North Miami responded

We're delighted to hear that Rodolfo's expertise and service made your experience at Lexus of North Miami a positive one. Thank you for sharing your feedback with us!

December 02, 2024

Bobby is the BEST! Professional, courteous, and a gentleman!! Everyone in the service business should be like him!!! More

by tdnyj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Lexus of North Miami responded

We're delighted to hear that Bobby provided such exceptional service at Lexus of North Miami! Your feedback is greatly appreciated, and we'll be sure to share your kind words with him. Thank you for choosing us!

December 02, 2024

My appointment was kept. No wasted time. Fast clean courteous staff. Every option was completely explained. I left your dealership feeling my car had been in good hands and More

by mikebryan10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Hillier
Dec 03, 2024 -

Lexus of North Miami responded

Mike, we're delighted to hear that you had a seamless experience with our team at Lexus of North Miami. Thank you for trusting us with your vehicle and sharing such positive feedback!

December 02, 2024

Wow. .. just Wow... It was my first time working with Eric at The service department, but although I was happy with my former service advisor, I'm even hap More

by Alma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosaly Bermudez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Alcala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric. Service Advisor
Dec 03, 2024 -

Lexus of North Miami responded

Alma, we're delighted to hear that Eric exceeded your expectations at Lexus of North Miami! It's fantastic knowing he provided such exceptional service. We look forward to assisting you again in the future!

December 01, 2024

Excellent service very prompt with great communication the dealership is wonderful we appreciate having service this close More

by bestemor87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry Faitelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Lexus of North Miami responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Lexus of North Miami provided excellent service and communication. We appreciate your support and look forward to serving you again in the future!

December 01, 2024

Tiempo de espera muy largo, no había agente disponible al momento , en la caja la atención estaba centrada en el celular en las redes sociales y no en el cliente , al igual que la agente de servicio , deberí More

by AJCORIGLIANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caja
Dec 02, 2024 -

Lexus of North Miami responded

Lamentamos mucho escuchar sobre su experiencia con el tiempo de espera y la atención al cliente. Nos tomamos en serio estos comentarios y trabajaremos para mejorar nuestro enfoque hacia los clientes. Si desea discutir esto más a fondo, no dude en comunicarse con nosotros. Gracias, Ed Rubenfeld - Service Manager - 305-372-3747

December 01, 2024

Very reliable service in every aspect incl sending service reminders, scheduling, advising, servicing and delivering clean car. More

by RATKO.PICURIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Lexus of North Miami responded

Thank you for highlighting the reliable service at Lexus of North Miami! We're glad to hear that our team met your expectations in every aspect. We look forward to serving you again!

November 30, 2024

Busy time of year but 2 visits and still no remote access to start vehicle. Was promised tint as dark as fl law have friends with darker tints and am on intercoastal so it’s important and I explained that. More

by ROBIN.SCHRAGER
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Rahmani
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Lexus of North Miami responded

I apologize for the inconvenience you've experienced with the remote access and tinting. We strive to meet our customers' expectations, especially when it comes to specific requests like yours. Please reach out so we can address these issues directly and find a suitable solution for you. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

November 30, 2024

The waiting time is not acceptable I went for 15000 miles service which was to rotate tires only, it took 2h and 15 min to get the car back in my possession. The car wash was done with minimum effort. More

by ELEROS
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric
Dec 02, 2024 -

Lexus of North Miami responded

We apologize for the long wait and lackluster car wash during your recent service visit. It's disappointing to hear that we didn't meet expectations, especially with such a straightforward task. We appreciate your feedback and are committed to improving our efficiency in the future. If you have any further concerns or questions, please feel free to reach out directly. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

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