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Lexus of North Miami - Service Center

North Miami, FL

4.5
964 Reviews
Call Service Center (305) 372-1100

964 Reviews of Lexus of North Miami - Service Center

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December 27, 2024

Worst Service I’ve ever had with any car i have ever owned. Please feel free to call me about my experience with your service department More

by STACY-FOXPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harry Faitelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Cabrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Dept Eric
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Dec 30, 2024 -

Lexus of North Miami responded

I'm truly sorry to hear about your experience with our service department, Stacy. We aim for excellent customer care, and it's clear we fell short this time. I will reach out so we can discuss what happened and work towards a resolution. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

December 27, 2024

Great service from Bobby Rahmani. very helpful and took the time to explain detailed info More

by 7ISAAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Lexus of North Miami responded

We're happy to hear that Bobby delivered great customer service! Thank you for sharing your Lexus of North Miami experience.

December 26, 2024

The service is good, but waiting three (3) hours for an oil change is ridiculous. More

by CB7408
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Lexus of North Miami responded

Thank you for leaving Lexus of North Miami a four-star review. We appreciate your patience and will work to improve our efficiency moving forward.

December 26, 2024

Outrageous labor charges. $400 in labor on a $600 bill is insane and a ripoff. More

by jpj32073
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Rahmani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Lexus of North Miami responded

I am sorry to hear you are unhappy with the cost of our services. We always strive to offer competitive prices, so it's disappointing to see this feedback. Please reach out directly if you would like to discuss this further. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

December 26, 2024

Excellent service with a professional service writer. Always helpful with service timelines and provides good information to ensure the vehicle is well maintained. More

by MLZIRK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Lexus of North Miami responded

We're delighted to hear that our service team at Lexus of North Miami provided you with excellent and informative assistance. Thank you for trusting us with your vehicle's maintenance!

December 25, 2024

Lexus of North Miami is run well, a beautiful establishment with hundreds of cars to pick from. The service dept. Is excellent with knowledgeable people and most times you can wait for your car. More

by ruthierudyrrs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Lexus of North Miami responded

Thank you for sharing your experience with Lexus of North Miami! We're delighted to hear that our service department and amenities met your expectations. We appreciate the kind words and look forward to serving you again in the future!

December 24, 2024

My check up was a perfect experience! Very happy. Glad to have a loaner car.. Thank for the loaner. More

by mssue57
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Lexus of North Miami responded

A perfect service visit is what we love to hear! Thanks for choosing Lexus of North Miami and leaving us a five-star review!

December 24, 2024

Great service , prompt and friendly customer service. As I arrove , my car went through a scanner which checked me in and started the diagnosis process. Incredible!! More

by Gisy2018TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Vellon
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Dec 26, 2024 -

Lexus of North Miami responded

We're delighted to hear about your positive experience at Lexus of North Miami! It's great that our efficient check-in and diagnosis process impressed you. Thank you for sharing your feedback, and we look forward to serving you again in the future!

December 23, 2024

Professional…attantive…paid attention to my inquiry and had delivered my choices to full satisfaction…very recommending More

by dafnam
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reinaldo Berroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Cabrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lev Bargraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Lexus of North Miami responded

We're delighted to hear that our team at Lexus of North Miami provided attentive and professional service, meeting your expectations. Thank you for recommending us!

December 23, 2024

All around awful experience. Valet was nice. Cashier was nice. That is all I can say that was a good experience. More

by miamijuris
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know those people. Your sales manager is rude and is a idioitr is a. Di
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Dec 24, 2024 -

Lexus of North Miami responded

I'm sorry to hear about your experience. It's disappointing that we didn't meet expectations beyond the valet and cashier interactions. If you'd like to discuss this further or have any specific concerns, please feel free to reach out. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

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