Lexus of North Miami - Service Center

Where’s the customer service? My service advisor, Erika, was friendly. Everyone else was unsmiling and barely spoke. While waiting for the loaner, the woman who went to get it popp My service advisor, Erika, was friendly. Everyone else was unsmiling and barely spoke. While waiting for the loaner, the woman who went to get it popped her head in the room and said , “neh neh neh.” I didn’t answer, but apparently that was my summons. Someone else said, are you waiting for a loaner?” Oh! I followed her out and she barely spoke to me. Got a text at 4:57 PM saying my car was ready. I live 20 minutes away. I drove back to the dealership immediately, and was told upon arriving, “hurry up, we are getting ready to close.” (Seriously?) Then as I was looking for the cashier, I heard a sales guy say, “I am bone f***ing tired.” will not be back. Ps: I did not work with any of the people listed below, but you’re making me check one. More

Fast and easy ! My service was very easy from start to finish . Easy to schedule, drop off and pick up . They had the car ready on time as promised. Great customer My service was very easy from start to finish . Easy to schedule, drop off and pick up . They had the car ready on time as promised. Great customer service ! More

Great customer service I have to take my infinity for a repair. I was so please with the customer service that we are thinking in leasing a Lexus next time. I have to take my infinity for a repair. I was so please with the customer service that we are thinking in leasing a Lexus next time. More

Where's the customer service? First, I made an online appointment for a day in May. When I called because I needed to cancel it, they had no record of my appointment. I made anothe First, I made an online appointment for a day in May. When I called because I needed to cancel it, they had no record of my appointment. I made another appointment in June. I showed up at the appointed time and was helped by Erika, who was pleasant. My service was going to take "2-3 hours" so I was given a loaner. Took paperwork to loaner dept. People there barely grunted at me. When the woman brought the loaner around, she stuck her head in the waiting room, and literally said, "Neh neh neh." Assuming the "message" wasn't for me, I didn't respond. Someone else said to me, "Are you waiting for a loaner?" Oh! I went outside to get the loaner. The woman, again, barely said one word while she went through the steps of recording the outside of the car, etc. At 4:57 pm, a little more than 3 hours since my appointment, I got a text that my car was ready. I live 20 min away. I left my house immediately and arrived at 5:20. Whereupon I was told by the people outside, "Hurry up! You're the last customer, and we're closing!" Um. OK, so why text me at 5 pm if you are closing at 5:30? Anyway, as I walked to the cashier office, a sales guy passed me and muttered, "I'm bone-f***ing tired." Um. OK. Not a good experience. Won't be back. NOBODY smiled or cared or thanked me for my business. More

Best Service Experience I had the pleasure to be attended by Mauricio, at your service department. He was a consummate professional. He was knowledgeable and was quick to re I had the pleasure to be attended by Mauricio, at your service department. He was a consummate professional. He was knowledgeable and was quick to resolve any issues. Most of all he was warm and friendly, the total package. I will definitely return to se him in the future and best of all I will recommend him to my friends. More

Service experience All completed as agreed. Loaner, service, detailing expedited exactly as agreed Bobby, my service advisor was cordial and helpful as always. No comp All completed as agreed. Loaner, service, detailing expedited exactly as agreed Bobby, my service advisor was cordial and helpful as always. No complaints, only satisfaction. More

Smooth and pleasant experience I had my car serviced for a routine visit. Courteous staff, quick service and enjoyable complimentary coffee with bagels. My car came out freshly clea I had my car serviced for a routine visit. Courteous staff, quick service and enjoyable complimentary coffee with bagels. My car came out freshly cleaned. Very pleasant experience! Thanks and I’ll be back again! More

Service Made appointment for regular maintenance and it was fine. It took about 1.5 hrs. Service rep was good but he needs to smile more. He seems too uptight Made appointment for regular maintenance and it was fine. It took about 1.5 hrs. Service rep was good but he needs to smile more. He seems too uptight It’s like being with a policeman More

Poor with consultant HARVEY. This men should not be the service dept. After waiting for Harvey for 30min .He return to his office did not say one word to me.And then I was told This men should not be the service dept. After waiting for Harvey for 30min .He return to his office did not say one word to me.And then I was told the GALVAN was going to take care of me. And he did a very good job.I being useing your service Since you were over at 441 over 25 years ago More