Lexus of North Miami

Excellent service, fast and professional. I walk in, no previous visit or appointment, and in less than 3 hours everything was ready, I leave in my new car, thanks to Frank and Amaurys. I walk in, no previous visit or appointment, and in less than 3 hours everything was ready, I leave in my new car, thanks to Frank and Amaurys. More

Review: I left Lexus of North Miami feeling deeply disrespected, financially burdened, and—frankly—taken advantage of as a woman. My experience began on May 21, when I brought my vehicle in due to disrespected, financially burdened, and—frankly—taken advantage of as a woman. My experience began on May 21, when I brought my vehicle in due to a warning light. What followed was a string of inconsistent, implausible explanations and a total lack of professionalism from the service team. First, I was told that my car had been tampered with or broken into, with no concrete evidence to support the claim. Then the story shifted—I was told the damage may have come from driving through a puddle, another absurd theory that was never substantiated. Despite my repeated efforts to get clarity, my car sat at the dealership for over two months, during which I was left without a vehicle and with no consistent updates. Then came the most shocking part: I was told my engine was I needed to be replace my engine—a job quoted at $10,000. I filed a claim with my major insurance company, who denied it not once but twice, relying in part on the dealership’s vague and unsupported diagnosis. I was devastated—emotionally and financially. The service staff showed little to no empathy, offered no real explanations, and treated me with condescension and indifference throughout the ordeal. As a paying customer—and as a woman—it felt like I was being dismissed, manipulated, and taken advantage of at every turn. Then, nearly two months later, The car was miraculously "fixed" with just a can of oil. After being told I needed a new engine, I was suddenly expected to accept that the issue was resolved by simply topping off fluids—with no apology, no acknowledgment of the stress and financial strain caused, and no accountability for the completely inaccurate diagnosis. Lexus as a brand is supposed to represent quality and trust. Sadly, this dealership failed to uphold either. I hope this review serves as a warning to others and a call for Lexus of North Miami to reevaluate its standards—both in how it treats its customers and how it trains its staff. More

Terry and Cleavance were both awesome! They made buying a new car stress free! Terry is honest and very knowledgeable. Cleavance has incridible interpersonal skills as well and a true t They made buying a new car stress free! Terry is honest and very knowledgeable. Cleavance has incridible interpersonal skills as well and a true tech expert. I highly recommend them both! More

I started our car search many months ago, went MIA, came back and all that time Erez has been a constant professional. Quickly responding to all of my questions/concerns. Most importantly for me, I didn back and all that time Erez has been a constant professional. Quickly responding to all of my questions/concerns. Most importantly for me, I didn't have to followup with him on outstanding issues. He did what he said he would do. I didn't have to ask him to do something again, fix mistakes, etc I didn't have to remind him he promised XYZ. Again, constant professional. Excellent salesperson and customer service. If you have the option to choose which salesperson you work with, I highly highly recommend Erez. Many thanks Erez. I sincerely wish the best of luck and success for you. More

Always a pleasure purchasing cars at this dealer. Treated like family and with the least possible wait time. Highly recommended Treated like family and with the least possible wait time. Highly recommended More

Lexus of north miami took care of the problem and responded diligently to all challenges that presented responded diligently to all challenges that presented More

⭐️⭐️⭐️⭐️⭐️ Outstanding Service! Ronald Campos is truly exceptional! He’s not just a service advisor—he’s someone who genuinely cares about your car and your peace of mind. He takes Ronald Campos is truly exceptional! He’s not just a service advisor—he’s someone who genuinely cares about your car and your peace of mind. He takes the time to listen, explain, and follow up, making the whole process smooth and stress-free. Every visit with Ronald feels like VIP treatment. I couldn’t ask for better service at Lexus! More

My experience at Lexus was fantastic, from the receptionist answering the phone to my new service manager. I truly appreciate Lexus of North Miami. receptionist answering the phone to my new service manager. I truly appreciate Lexus of North Miami. More

I had a wonderful experience . The service was professional and I appreciate the service, Thank you The service was professional and I appreciate the service, Thank you More

Service was very good. Bobby was really Great on all levels, very pleasant, knowledgeable and helpful . Bobby was really Great on all levels, very pleasant, knowledgeable and helpful . More