Lexus of North Miami

Tyree was absolutely the best Sales Associate and the Finance Managers Danielle & Amauri was so professional, knowledgeable made mu process smooth. Finance Managers Danielle & Amauri was so professional, knowledgeable made mu process smooth. More

Anna was truly amazing! We have NEVER had such a smooth experience at a dealership before! As a matter a fact we were so impressed…that my close friend Michael will be buyin We have NEVER had such a smooth experience at a dealership before! As a matter a fact we were so impressed…that my close friend Michael will be buying a new car here at Lexus North Miami next few weeks… Thank you so much Anna! More

UNABLE TO SPEAK WITH HEAD OF SERVICE DEPARTMENT. NOBODY CALLED ME BACK REQUESTED CONFIRAMATION OF A LOANER VEHICLE BECAUSE I NEED TO COME BACK TO THE SERVICE DEPARTMENT TO TROBLE SHOOT THE ALARM NOBODY CALLED ME BACK REQUESTED CONFIRAMATION OF A LOANER VEHICLE BECAUSE I NEED TO COME BACK TO THE SERVICE DEPARTMENT TO TROBLE SHOOT THE ALARM SYSTEM GOING OFF DURING DRIVING THE CAR AND WHEN I APPROACH THE VEHICLE. More

Exceptional to say the least they truly fight hard to make the best veichle fit your needs. That staff at Lexus of North Miami are also very professional and always fulfill a deal that both satisfy the make the best veichle fit your needs. That staff at Lexus of North Miami are also very professional and always fulfill a deal that both satisfy the client and sales personal More

Great service will recommend to all . Excellent professional service advisor Bobby. Special thanks !! Received my car in clean condition inside and out Excellent professional service advisor Bobby. Special thanks !! Received my car in clean condition inside and out More

I love the New GX550 ,Jade was great I will recommend this place to my friends this place to my friends More

Yairon Napoles was very kind, has very good knowledge of all the cars, explained very clear about the different kind of payments and it was very nice to negotiate with him! all the cars, explained very clear about the different kind of payments and it was very nice to negotiate with him! More

I visited this Lexus dealership with my father to renew my current IS 350 sport leases. I was initially contacted by Jaquer Soto, who offered me the same monthly payment for a new Lexus 350. When we arrive my current IS 350 sport leases. I was initially contacted by Jaquer Soto, who offered me the same monthly payment for a new Lexus 350. When we arrived, we were assisted by Sebastian Gonzalez, who was very professional and kind. I sincerely appreciate his excellent service. However, our experience with the General Manager, Mr., Reinaldo Berroa, was extremely disappoint. After receiving a clear verbal and text message offer by Jaquer Soto, the number changed completely once we arrived. The first offer presented was $676 per month, which I explained was too high for my budget. The salesperson Mr. Gonzalez, who was very polite, went to speak with Mr. Berroa, who then asked for a $535. I explained that, according to the initial proposal made by Jaquer Soto, that was not what he had offered over the phone, and that I could afford $500 and $520 per month. Mr. Gonzalez went back to the sales manager, who told him that if we did not come back with a higher offer, he himself would come out and tell us there would be no deal. A few minutes later, Mr. Berroa came out personally and told us directly that he would not do business with us, but in a very arrogant and humiliating manner, it was not what he said, but how he said it, with a tone and attitude that were completely unprofessional. After leaving, we waited outside for a while and I asked the salesperson to please send me a copy of the offer so we could review it carefully, He sent me the payment numbers, not the document. The following day, I asked again for the written offer because my father and I wanted to review the terms and mileage. I was told that only the sales manager could provide that document since he had made the offer himself. When I asked If it could be sent by email, I was told it would be better to request it in person. When we returned to the dealership, Mr. Reinaldo Berroa, with an extremely arrogant and dismissive attitude, told us that the deal was only valid for the previous day and that there was no longer any offer. I insisted that I had the right to request the information so I could reevaluate the numbers, but he repeatedly said it was impossible, that "yesterday's price no longer existed". I told him that the salesperson had specifically told me I could call back if I changed my mind. He ignored this and continued repeating the same thing several times to both my father and me, even going so far as to say that even if we agreed to pay a higher payment of $550, he would not lease the car to us. It was frustrating, humiliating and discriminatory to be treated that way specially coming from a manager of such an institution, which truly leaves a lot to think about. This behavior showed a complete lack of respect and professionalism, especially towards my 76-year-old father and me, both long time Lexus costumers. We left feeling humiliated and discriminated against. I sincerely hope that Lexus review this situation and ensures that all costumers are treated with respect, integrity and transparency. More

The Sales Manager, Mr. Reynaldo Berroa, showed an extremely arrogant and dismissive attitude during my visit. His tone and behavior toward me and my father were disrespectf Reynaldo Berroa, showed an extremely arrogant and dismissive attitude during my visit. His tone and behavior toward me and my father were disrespectful and unprofessional. No customer should ever be treated this way — especially by someone representing the Lexus brand. His lack of courtesy and professionalism made the entire experience unpleasant and far below what is expected from a Lexus dealership More

Always so happy to give the best options and explanation on the best choices to make on the best choices to make More