Lexus of North Miami

Chris was amazing! He listened to what I was looking for and helped me find perfect vehicle for me! I highly recommend Lexus of North Miami and the sale associate Chr He listened to what I was looking for and helped me find perfect vehicle for me! I highly recommend Lexus of North Miami and the sale associate Chris! I am so happy with my Lexus NX hybrid! More

I got my NX300 last week and I cannot be happier. Originally I wanted RAV4, bur the price for Lexus NX300 with less miles , same year was only a tiny bit higher, but it is so much more luxury!!! The Originally I wanted RAV4, bur the price for Lexus NX300 with less miles , same year was only a tiny bit higher, but it is so much more luxury!!! The service was amazing, Anna K was helping us. She was so patient with us, so knowledgable about cars, and very very helpful. It was the most pleasant experience I ever had buying a car!!! Thank you, Anna K, thank you, Lexus of North Miami More

RUN AWAY ! !! My story began when I found a used ES350 I wanted to buy. My interaction was with Dulce a salesman at Lexus of North Miami . I commissioned an i !! My story began when I found a used ES350 I wanted to buy. My interaction was with Dulce a salesman at Lexus of North Miami . I commissioned an inspection of the vehicle, which unveiled scratches that had not been disclosed during my prior inquiries. Dulce quoted me a price higher than what was listed. I brought this to him, and he chose not to respond. I escalated to a manager, Rosaly. She assured me that the price would be honored, but her demeanor conveyed as if she were doing me a favor. I also expressed my dissatisfaction with Dulce, to which she stated that a different salesperson would be assigned. I sent the wire transfer on August 19th. I repeatedly requested the new salesman, Demetri, to communicate with their bank for confirmation, and every time, they said they would not do that as they receive funds daily, and there's no need for it. I even ended up reaching out to their bank myself, and they confirmed the transfer. I confronted Rosaly with the information and the date of money received on their dealership accounts; she said, "The payment has been received." That was on the 28th of August. It took them 8 business days to confirm the receipt of the funds; this raised suspicions. I sent seven emails to various managers. I have not received a response regarding the funds . I made six calls. I managed to reach ALFRED UTSET, the pre-owned sales manager. Unfortunately, He answered the call prepared to defend his employees and did not listen to me. I was about to express my concerns, but he replied, "You sent an inspection company, and they know everything, so you shouldn't have any concerns!" I had to clarify, saying, "Did you even hear me? I said 'concerns,' do you know what that means? I'm not talking about the car; I want to discuss the transfer and how your employee treated me, and I want to know if they did the maintenance I requested." He didn't answer my questions and continued to speak forcefully and condescendingly. I sent emails inquiring about when I could coordinate with the shipping company to pick up my car. I asked when they would refund the deposit since I had sent. However, Demetri did not respond to these questions. He simply replied that everything was on process. I reached Rosaly to inquire about the refund status. She responded, claiming to be helping me by expediting the refund process. She stated, "Normally, we refund the money after delivering the car!" She emphasized her cooperation. Interestingly, in one of Rosaly's emails dated August 17th, she mentioned, "Please be aware that the deposit made with the card will be refunded promptly upon receiving the wire transfer for the full amount." So, either the content of her email or the content of her text message contradicts the truth. during the shipping phase, they provided no assistance and stopped responding, causing me significant inconvenience. This frustrating experience felt unprofessional and unethical. Imade it explicitly clear that I expected to be informed when the shipping company received the car. but they have not contacted me, resulting in delays. To clarify, these are not allegations; this is simply my personal experience, outlining the difficulties I encountered over a whole month, including a staggering 182 emails exchanged with them to conclude a deal; it should have raised concerns at the management level, but it seemed like no one cared. Please don't waste time telling me sorry. I'm well aware that you're already informed about what happened, and most managers are familiar with my emails and calls. Let's not play games or pretend that you really want me to call to resolve this issue. There's no need to keep up this facade. More

Tengo muy buena opinión de Cesar el vendedor de Lexus north Miami es un profesional muy atento y explicativo . north Miami es un profesional muy atento y explicativo . More

Very happy with Cesar knowledge an attention to details. make the transaction very easy, explaining what to expect from the car and the dealership. make the transaction very easy, explaining what to expect from the car and the dealership. More

Excellent experience specially Terry’s professionalism and efficiency. Terry always responded promptly to any questions. and efficiency. Terry always responded promptly to any questions. More

Me and my husband do not have words to express how much we have been impressed by the service from Diego Camboni, a great salesman and a real gentleman. Diego called us to confirm that we were coming and we have been impressed by the service from Diego Camboni, a great salesman and a real gentleman. Diego called us to confirm that we were coming and was waiting outside for us, and the car was already parked at the front waiting for us. What I really appreciated was that he answered the phone or texts immediately to answer my questions. Every requests I had, he made it happened. Everything was so smooth and easy with him. We went to others dealers before and never received that kind of service and feeling of confidence. I recommend Diego and Lexus of North Miami if you want to live an unforgettable experience! We are still in “Awe”! Thank you Diego and Lexus of North Miami for making my dream come true. I give you a FIVE STARS! Johanne More

Buying a new car is always stressful and time consuming, but Diego Camboni from Lexus of North Miami made our process easy and quick. He went beyond my expectation. He is very professional, courteous, and p but Diego Camboni from Lexus of North Miami made our process easy and quick. He went beyond my expectation. He is very professional, courteous, and pleasing. On delivery day, he explained everything about the vehicle and made sure I understood all the features. Lexus should be proud for having him there. I would definitely recommend him to all my friends and family. More

Anna is a very good specialist. She is very professional and attentive. It was a pleasure to buy a car with her care and recommendations. I recommend everyone to buy cars with Anna. She is very professional and attentive. It was a pleasure to buy a car with her care and recommendations. I recommend everyone to buy cars with Anna. More

Ana is very professional and knowledgeable sales associate. She is very patient listening customers and answering all questions in professional manner. I had a great experience with Ana and dealersh associate. She is very patient listening customers and answering all questions in professional manner. I had a great experience with Ana and dealership overall. More