Lexus of North Miami

I was very pleased with Denis’s customer focus and professionalism. Arriving at the showroom on Friday at 2:30 just to look at the car (without intending to buy it) and leaving with the car on the sam professionalism. Arriving at the showroom on Friday at 2:30 just to look at the car (without intending to buy it) and leaving with the car on the same day - this is my first such experience. Which I’m very happy about. The car really met all expectations. I have been using Lexus cars for 15 years. The service at your dealership was very good. I would like to believe that the warranty service will also be the same. More

Very personal and experienced individual he strived to perfection. I bought from Cesar 5 Lexus cars and hope to continue in future. He has integrity and respect. perfection. I bought from Cesar 5 Lexus cars and hope to continue in future. He has integrity and respect. More

The initial salesman I encountered was very responsive and amenable to my requests. However, his Sales Director was too aggressive, curt and unwilling to negotiate on the price. Because if his demeanor an and amenable to my requests. However, his Sales Director was too aggressive, curt and unwilling to negotiate on the price. Because if his demeanor and overall pricing inflexibility,I walked away and purchased a 2022 Lexus 350 Sport at a dealership that was far more personable and respectful! My interaction with this dealership made my car buying experience far less dreadful. More

Absolute rip off! This is worse than old school car xxxxxxxx of screwing the customer. Lies from salesman right to management. Non responsive, inept certification proc This is worse than old school car xxxxxxxx of screwing the customer. Lies from salesman right to management. Non responsive, inept certification process and they cover up damaged vehicles and lie about their condition and do not disclose. Check BBB too, same complaints and not one response from this dealership. More

Anna is a professional, knowledgeable and client-oriented sales associate, I would recommend her services. sales associate, I would recommend her services. More

Worse customer service ever, at least Ramon Cabrera, that was very bad. Always taking forever to as see any questions I have… making lots of mistakes on the deal agreed, causing overcharges etc… also asked h was very bad. Always taking forever to as see any questions I have… making lots of mistakes on the deal agreed, causing overcharges etc… also asked him inúmeras times for a specific service, he always said yes and ok for my requests ( always with delay), and after 3 hours waits for the service to be done, it was completely NOT WHAT I ASKED FOR… definitely worse sales person and costumer service aver… dealer and/or sales person! Very bad experience. Will never refer to anyone! More

Ana is a responsive and attentive professional. She provides information quickly and simplifies the customer experience. She provides information quickly and simplifies the customer experience. More

This dealership provided excellent care of my family and I. Diego was positive and friendly which made choosing my Lexus come so easy. I. Diego was positive and friendly which made choosing my Lexus come so easy. More

Approximately a month and a half ago we reserved a new car from Lexus of North Miami. We are located in NC and love the dealership we work with here, however the Miami dealership was offering a substant car from Lexus of North Miami. We are located in NC and love the dealership we work with here, however the Miami dealership was offering a substantial savings on the model we wanted so we decided it would be worth it to have it shipped to us in NC. Once Lexus of North Miami had received our deposit, the communication became non existent. We would call multiple times with no answer and not receive a return call. We finally received a call from the shipping company to notify us the car was on its way and were able to pick up the car. (Had to drive 2 hours with 2 hour notice but we were just happy it was arriving) By the time the car was shipped, there were only 2 1/2 weeks left on the temporary tag and we were already due to make our first car payment. (We were accruing interest on the time the car wasn’t even in our possession) We have been calling once a week to check on our permanent NC tags and AGAIN nobody will return our calls. We are preparing to leave on our first road trip and as of today the temporary tag is expired. Nobody will return voicemails or emails. We are beyond frustrated. To spend this much money on a car and get this type of service is appalling. Unless you are in North Miami and can physically go into the dealership to make certain things are taken care of, I would strongly encourage you to go elsewhere. There are some amazing Lexus dealers out there. More

María is very professional and dedicated to make easy deal,and helpful person like a family . deal,and helpful person like a family . More