Lexus of North Miami

I would like to express my gratitude for the assistance provided by Adrian during a recent transaction at Lexus North Miami. Adrian, a truly exceptional individual, welcomed me with remarkable kindness fro provided by Adrian during a recent transaction at Lexus North Miami. Adrian, a truly exceptional individual, welcomed me with remarkable kindness from the moment I entered the establishment. His charisma, confidence, empathy, and compassion shone through during the product presentation. Experiencing such a warm welcome at Lexus North Miami was truly a pleasure. Adrian took the time to present different options, both digitally and in person, on multiple occasions, creating a truly delightful experience. I left the establishment feeling thoroughly satisfied. More

I've been with Lexus for 4 years now, and CESAR ALCALA has been excellent throughout these years. Yesterday, we got our 5th Lexus, and the service he has provided us has always been top-notch. He's consis has been excellent throughout these years. Yesterday, we got our 5th Lexus, and the service he has provided us has always been top-notch. He's consistently honest and always looks out for what's best for us. Please, go and ask for CESAR ALCALA; you won't regret it! More

Cesar Alcala and the certified preowned team secured our deal on my Lexus LS 500 last week. The sales experience was the smoothest auto purchase we’ve ever made. The process was simple, smooth and success deal on my Lexus LS 500 last week. The sales experience was the smoothest auto purchase we’ve ever made. The process was simple, smooth and successful! Many thanks to Lexus of North Miami! More

The best service one can get and helps you with everything . Highly recommended. I wish all dealers were like this. everything . Highly recommended. I wish all dealers were like this. More

I had a great experience at Lexus of North Miami buying my second Lexus. Tania and Alex did a great job in explaining to me the car and financing. They were very professional, friendly, and knowledgeable. my second Lexus. Tania and Alex did a great job in explaining to me the car and financing. They were very professional, friendly, and knowledgeable. They answered all my questions and made sure I was comfortable with my decision. I did not feel pressured into buying anything, but rather felt like they were genuinely trying to help me find the best car for me. I am very happy with my purchase and would recommend Lexus of North Miami to anyone looking for a new or used Lexus. Thank you, Tania and Alex, for making this a smooth and enjoyable process! More

Hi- I scheduled an appointment in the morning to have the GX 460 serviced for an oil change and to search for an issue with the electrical - front camera and lane change instrumentation - were not working. P GX 460 serviced for an oil change and to search for an issue with the electrical - front camera and lane change instrumentation - were not working. Probably a loose wire or connection, I explained the problem thoroughly. When I received the car afterwards, none of the instrument cluster issues were repaired. More

Horrible Experience! ! I'm 84 years old. I've been driving Lexus since 1989. Every 6 years I buy a new LS and an RX. Sean, Gus and Harry are THE Most Unprofessional sal ! I'm 84 years old. I've been driving Lexus since 1989. Every 6 years I buy a new LS and an RX. Sean, Gus and Harry are THE Most Unprofessional sales people I have ever encountered! This is a big dealership, I doubt all the sales staff are this bad. Do Not have any dealings with Sean Kamal, Gus Arcon or Harry. They are disrespectful, use strong arm tactics and high pressure. More

I got my NX300 last week and I cannot be happier. Originally I wanted RAV4, bur the price for Lexus NX300 with less miles , same year was only a tiny bit higher, but it is so much more luxury!!! The Originally I wanted RAV4, bur the price for Lexus NX300 with less miles , same year was only a tiny bit higher, but it is so much more luxury!!! The service was amazing, Anna K was helping us. She was so patient with us, so knowledgable about cars, and very very helpful. It was the most pleasant experience I ever had buying a car!!! Thank you, Anna K, thank you, Lexus of North Miami More

Chris was amazing! He listened to what I was looking for and helped me find perfect vehicle for me! I highly recommend Lexus of North Miami and the sale associate Chr He listened to what I was looking for and helped me find perfect vehicle for me! I highly recommend Lexus of North Miami and the sale associate Chris! I am so happy with my Lexus NX hybrid! More

RUN AWAY ! !! My story began when I found a used ES350 I wanted to buy. My interaction was with Dulce a salesman at Lexus of North Miami . I commissioned an i !! My story began when I found a used ES350 I wanted to buy. My interaction was with Dulce a salesman at Lexus of North Miami . I commissioned an inspection of the vehicle, which unveiled scratches that had not been disclosed during my prior inquiries. Dulce quoted me a price higher than what was listed. I brought this to him, and he chose not to respond. I escalated to a manager, Rosaly. She assured me that the price would be honored, but her demeanor conveyed as if she were doing me a favor. I also expressed my dissatisfaction with Dulce, to which she stated that a different salesperson would be assigned. I sent the wire transfer on August 19th. I repeatedly requested the new salesman, Demetri, to communicate with their bank for confirmation, and every time, they said they would not do that as they receive funds daily, and there's no need for it. I even ended up reaching out to their bank myself, and they confirmed the transfer. I confronted Rosaly with the information and the date of money received on their dealership accounts; she said, "The payment has been received." That was on the 28th of August. It took them 8 business days to confirm the receipt of the funds; this raised suspicions. I sent seven emails to various managers. I have not received a response regarding the funds . I made six calls. I managed to reach ALFRED UTSET, the pre-owned sales manager. Unfortunately, He answered the call prepared to defend his employees and did not listen to me. I was about to express my concerns, but he replied, "You sent an inspection company, and they know everything, so you shouldn't have any concerns!" I had to clarify, saying, "Did you even hear me? I said 'concerns,' do you know what that means? I'm not talking about the car; I want to discuss the transfer and how your employee treated me, and I want to know if they did the maintenance I requested." He didn't answer my questions and continued to speak forcefully and condescendingly. I sent emails inquiring about when I could coordinate with the shipping company to pick up my car. I asked when they would refund the deposit since I had sent. However, Demetri did not respond to these questions. He simply replied that everything was on process. I reached Rosaly to inquire about the refund status. She responded, claiming to be helping me by expediting the refund process. She stated, "Normally, we refund the money after delivering the car!" She emphasized her cooperation. Interestingly, in one of Rosaly's emails dated August 17th, she mentioned, "Please be aware that the deposit made with the card will be refunded promptly upon receiving the wire transfer for the full amount." So, either the content of her email or the content of her text message contradicts the truth. during the shipping phase, they provided no assistance and stopped responding, causing me significant inconvenience. This frustrating experience felt unprofessional and unethical. Imade it explicitly clear that I expected to be informed when the shipping company received the car. but they have not contacted me, resulting in delays. To clarify, these are not allegations; this is simply my personal experience, outlining the difficulties I encountered over a whole month, including a staggering 182 emails exchanged with them to conclude a deal; it should have raised concerns at the management level, but it seemed like no one cared. Please don't waste time telling me sorry. I'm well aware that you're already informed about what happened, and most managers are familiar with my emails and calls. Let's not play games or pretend that you really want me to call to resolve this issue. There's no need to keep up this facade. More