Lexus of North Miami

Mauricio Galvan was great as usual. Everything was done on time and quickly. Will recommended to everyone. Again there is no match for Lexus cars and service. Everything was done on time and quickly. Will recommended to everyone. Again there is no match for Lexus cars and service. More

The staff here and very friendly but the follow up is horrible. I won’t name drop because everyone I have spoken to have been wonderful but like I said horrible follow up. I have been chasing a deal for horrible. I won’t name drop because everyone I have spoken to have been wonderful but like I said horrible follow up. I have been chasing a deal for a car for about a month. I am going to buy one out of town and have it delivered. I really wanted to work with this dealer but oh well. More

I recently purchase 2 Lexus's from Denis. Dennis helped me understand all features of both cars at delivery. Spent time with me. He's knows the product inside and out. He's not an order t Dennis helped me understand all features of both cars at delivery. Spent time with me. He's knows the product inside and out. He's not an order taker. He follows up from start to finish. More

Impressive service. My service advisor Ronald, has always been there for my auto service. I will always remain a client there. Thanks, Ana and John Hoyes My service advisor Ronald, has always been there for my auto service. I will always remain a client there. Thanks, Ana and John Hoyes More

Very grateful to Diego for his help, his explanations made the entire process of purchasing my car much easier. In short, a professional. made the entire process of purchasing my car much easier. In short, a professional. More

Andrew Verneuil was amazing. I have been a Lexus customer for 21 years now. Andrew is definitely the GOAT. very kind, helpful and willing g ti get you the best deal. Andrew h I have been a Lexus customer for 21 years now. Andrew is definitely the GOAT. very kind, helpful and willing g ti get you the best deal. Andrew had sold me the last three cars I owned. Thank you Andrew. Also love dealing with Syed Best duo ever. Always the best experience with Lexus of Miami. More

It was a pleasure to by my car at this dealer it was a very nice experience , thank you ! very nice experience , thank you ! More

Exploitative and Heartless: Shame on This Lexus Dealer! If I could put ZERO stars I would! We were treated horrifically by this dealership. The experience was nothing short of a nightmare, and I feel If I could put ZERO stars I would! We were treated horrifically by this dealership. The experience was nothing short of a nightmare, and I feel compelled to share our ordeal with others. We went to this dealership hoping to find a reliable vehicle. Little did we know that this seemingly reputable establishment would turn out to be a den of vultures preying on senior citizens. The car was very overpriced. When we expressed interest in a particular Lexus model, the salesperson pounced like a hawk. They convinced us that the car was a steal, failing to mention that it needed service and various parts replaced including brakes among many other things. The price they quoted was exorbitant, taking advantage of our trust and vulnerability. When we went back after issues surfaced, we got a very nasty attitude. The dealership’s staff displayed a level of rudeness that left us stunned and treated us as if we were an inconvenience. Their dismissive attitude and lack of empathy were appalling. They have no respect for senior citizens we were nothing but respectful and kind and patient with them with various trips to the dealership that was required to address all the issues with the car. So many broken promises! The car, which was supposed to be in pristine condition, turned out to have multiple issues. The promised repairs were half-hearted at best. It’s as if they patched things up with duct tape and hoped we wouldn’t notice. Shame on them for taking advantage of the elderly who trusted them! ZERO accountability: When we raised our concerns, the dealership’s response was dismissive. They shrugged off our complaints, blaming us for not thoroughly inspecting the car before purchase. Their lack of accountability was infuriating. In summary, this Lexus dealer embodies everything that’s wrong with the auto industry. They prey on vulnerable customers, overcharge for subpar vehicles, and treat people with callousness. Shame on them for tarnishing the reputation of a once respected brand. We have purchased several Lexus in the past and this dealership does not encompass the luxury and top notch service you would expect from a Lexus dealership and certainly not the ones we have dealt with in the past. This was our first and last time dealing with this dealership! I urge anyone considering a Lexus to steer clear of this dealership. Let our unfortunate experience serve as a warning: Avoid this place at all costs!! Shame on you Erez! Alfred your temperament needs to be adjusted! Gross behavior from you both of you! More

Muy buena atención. Mucha paciencia ,mil gracias por la amabilidad. Quede muy satisfecha con el servicio. Mucha paciencia ,mil gracias por la amabilidad. Quede muy satisfecha con el servicio. More

Bobbie is very courteous and very efficient in his job. It is a pleasure to know your vehicle is in good hands. It is a pleasure to know your vehicle is in good hands. More