Lexus of North Miami

Since moving there dealership countyline Lexus has taken a severe downward turn. As the motto states, let the buyer beware here. Rude, untrained staff awaits you in this multi million dollar facility. Afte a severe downward turn. As the motto states, let the buyer beware here. Rude, untrained staff awaits you in this multi million dollar facility. After 14 years of great experinces we can't take any more of the false smiles and disingenuous service. Find a good Lexus certified mechanic...bad economictimes have these emplyees looking at your kneck when you walk through there doors...waiting to stick the fangs in! Really! More

Mr. McKenzie has made buying a car for my family the best experience by far.This is the second vehicle we have purchased from Lexus North Miami in a span of six months. Val is true to his honor system and cu experience by far.This is the second vehicle we have purchased from Lexus North Miami in a span of six months. Val is true to his honor system and customer service. He has a customer for live More

The best dealer period!!! I bought a pre-owned 2008 LX 570 from this dealer on the 16th of august, 2010. Jonathan was excellent and he never said "no". I was intouch with him until the day of vehicle pick 570 from this dealer on the 16th of august, 2010. Jonathan was excellent and he never said "no". I was intouch with him until the day of vehicle pick-up and then Harold took over. He was great too. He guided me seemlessly through the process of buying the vehicle, the options of the vehicle AND I got a grand tour of the dealership(you really have to see this one!!!), I found out that I have a lifetime membership to their facility that includes, pool tables, air hockey, a restaurant, lounge(s), spa with showers/sauna etc...and everytime you service your vehicle there, you get a free spa item... Anyways the car was flawless. It was in excellent condition and I had a couple of small issues with it, which they graciously fixed/repaired immediately for me. John Wirshing even suggested that I finance the whole buy to make my credit score better...something you never see at any delaership, after all most dealers have the attitude:"who cares"...well done John. I highly recommend this dealership and Jonathan,Harold,John. You won't be dissapointed I guarantee iT!!! More

I had my GS serviced about a month ago. When I called for a appointment everyone was very friendly and helpful. But when I arrived it was so different. I was greeted promptly. But when the service person too a appointment everyone was very friendly and helpful. But when I arrived it was so different. I was greeted promptly. But when the service person took my order they seemed put out. I felt like they were doing me a favor. They were to fast and pushy and rude. They tried to sell me things before they even looked at my car. I waited for my car it was suppose to take 1 1/2 hours it took 3 hours. The dealership is very nice has everything a cafe a gym a hair and nail salon. All I wanted was to get out of there. A dealership is not where I want to have my hair or nails done. And the gym no one was in there, why would I go to a dealership to work out. i would work out there as much as I would shop there. Not a chance. you may want to rethink the whole idea. Just fix my car in a reasonalbe time and a fair price. I felt like I paid for all that glamour that I do not need. When my car was done it was way to much money and way to long. I liked Countyline Lexus better. friendly people fair prices work done on time. Oh yeah and the sales people would not leave me alone. Trying to get me to buy a new car. Mine is only a year old. They were rude when I said I did not want to buy a car. Just leave me alone. I will not return. have to try another Lexus dealer. More

Great service from both the sales professional to the finance manager. We went in to buy one car but came out with two. They explained the process, options available and let us choose the option we fel finance manager. We went in to buy one car but came out with two. They explained the process, options available and let us choose the option we felt most comfortable with. First time Lexus owner but I'm sure won't be the last. More

I never expected to be driving a Lexus. They are beautiful cars and have all of the extras that drivers may need. My experience at the showroom was over and above what I expected as I have visited o beautiful cars and have all of the extras that drivers may need. My experience at the showroom was over and above what I expected as I have visited other dealerships (not Lexus) and was very disappointed many times. The work ethic and customer service at this dealership was extremely satisfying. They made the entire transaction easy and somewhat exciting. I'm driving the car of my dreams and love everything about my new toy. My sales professional, Andre was exceptionally nice and agreeable...even driving with me to my home to pick up my trade-in. He should be commended for his professionalism, his customer service and his negotiating skills. I will definitely recommend Lexus of North Miami to my friends and look forward to the same professionalism once I need to service my vehicle. Thank you! More

Enrique Garzaro was outstanding, in sales and in customer service. Mr. Garzaro's supervisor not so much. He wanted me to take a color I didn't want because the dealership didn't have a BLACK car. First service. Mr. Garzaro's supervisor not so much. He wanted me to take a color I didn't want because the dealership didn't have a BLACK car. First of all, it is incredible that the dealership wouldn't have a black car. It took EIGHT hours for me to drive the car out of the lot. It looks like there were too many supervisors and not enought of them to help out. I even asked his supervisor when the car would be finally delivered, and all he did was go behind a glass panel, eat a bag of peanuts and chat with the other people there. He never came out. Besides spending my entire Saturday there, I am happy with the car itself. More