Lexus of North Miami

Juan Mallea is the most decent and understanding sales person I have dealt with in over 20 years. What a super pleasure working with him! Thank you Lexus of North Miami for having such a friendly staff. person I have dealt with in over 20 years. What a super pleasure working with him! Thank you Lexus of North Miami for having such a friendly staff. Thank you Juan! More

Mr. Bates assited us in the lease of a new RX350. Our purpose was to check out the new RX350 and possibly consider it as a new lease in August when our current lease was up. Although we had no intension purpose was to check out the new RX350 and possibly consider it as a new lease in August when our current lease was up. Although we had no intension to lease so soon Mr. Bates without any presure took his time to explain the RX350 featues as well as took us for a test drive. He put no presure on us but treated us as if we were there to buy. Because of the time (several hours) that he took with us in explaining in details the new RX350 as well as the ammenities of your dealer we felt comfortable with Mr.Bates and therfore looked into the possibility of an early trade on are leases. Josh, along with Use Car Manager Alfred gave us a deal that we felt was fair and after 5 years from our last Lexus we are very glad to be back in a new Lexus again. I can not stress enough that the ease and non presure attitude of Josh Bates as well as his patience with customers that upfront told him we were just looking is the main reason that we decided to work a deal that lead us back into a Lexus (also the make "lexus" is by far the best). More

Due to the professionalism of the staff I encountered, I was pleased to do business. Everything was expedited in a timely manner and I was on my way in my new vehicle. was pleased to do business. Everything was expedited in a timely manner and I was on my way in my new vehicle. More

Our experience at Lexus of North Miami was truly pleasurable. I had been working with Mr. Wayne Sommer in hopes of finding a used Lexus for my wife and he was always ready to assist through emails pleasurable. I had been working with Mr. Wayne Sommer in hopes of finding a used Lexus for my wife and he was always ready to assist through emails and phone calls as I was in a travel cycle for work and not in town. He patiently dealt with this situation and never treated us with any pushiness etc. as it was about 4 weeks of calls/email before we ever even came to the dealership which was to sign the documents and drive home! The overall level of professionalism is to be commended not only from Wayne but also Syed in finance and the rest of the team. We were made to feel valued and important which is not always the case, especially with rebuilding credit and a special finance situation. Wayne himself will earn my business again wherever he may go. I hope he remains at Lexus of North Miami! More

Over the years I have leased different luxury cars. Mr. Robert Charles provided extraordinary customer care. He knew his product knowledge. He was very personable and NOT PUSHY...He even had a sense of hu Robert Charles provided extraordinary customer care. He knew his product knowledge. He was very personable and NOT PUSHY...He even had a sense of humor. Then came Mr. Don Martin who fixed a minor error in the paper work. He was fantastic. The best of all was Mr. Jeff Life, who, as the Finance & Lease Manager made it painless and seamless. His quiet demeanor was most pleasant to deal with and I was out of his office in under 15 minutes signing "my life away". The total experience was unbelievable....one that I have never encountered in a dealership before. I will definitely recommend Lexus of North Miami to my friends and relatives as the ONLY LEXUS dealership to purchase their new cars. And, rest assured, I will instruct ALL OF THEM to contact Mr. Robert Charles and it will be my pleasure to provide his cell number. Patricia Fiallo A Very Happy Camper email: lenlefkowitz@yahoo.com More

Of the 6 cars I bought before, this dealership stands second to none. It is by far the best experience i've had buying a car. The location is great, indoor gym which you can use while you wait for your c second to none. It is by far the best experience i've had buying a car. The location is great, indoor gym which you can use while you wait for your car to get services, also includes complimentary Starbucks as well as massage parlor. From the moment you walk in, until the moment you walk out, the customer service and friendlyness is outstanding. I would honestly recommend this dealership to any of my friends and person looking to purchase a new or old car. More

Frank & team were wonderful getting me to the payment I was comfortable with. I left with an offer I could not refuse & am looking forward to going back for my services at their beautiful facility! Ask f I was comfortable with. I left with an offer I could not refuse & am looking forward to going back for my services at their beautiful facility! Ask for Frank! He gave me great advice More

We have been the customers of Lexus of North Miami for several years, and always find the service you provided - superb. This time our Sales Representative's name is Joshua Bates who is a highly professio several years, and always find the service you provided - superb. This time our Sales Representative's name is Joshua Bates who is a highly professional,knowledgeable and experienced Sales representative. He shows courtesy and patience as well as his professional knowledge and willingness to assist in every possible situation. We are really grateful to him for the trade of our car and we'll recommend him to others. John Wirshing was diligently working with us on the figures and finalized the deal to everybody's satisfaction. Special thanks to your General Manager Ron - without his supervision no deal is possible. Best regards, Mark and Rachel Lekherzak More

I purchased my first ever "Brand New Car", a Lexus ES 350 Ultra Luxury. Nervous and excited, the process was a breeze. This is why you deal with the professionals. The dealership itself is aw Lexus ES 350 Ultra Luxury. Nervous and excited, the process was a breeze. This is why you deal with the professionals. The dealership itself is awesome, "Customer Service to the Max". You're greeted immediately when you enter the fabulous showroom but not attacked by some hungry shark mentality of a salesman. Everyone treats you like royalty not knowing anything about your income. My salesperson "Frank" was awesome, I admitted to him I wanted to try other makes and models of cars such and BMW, Audi, Infinity and the Benz. I also asked him why I should buy a Lexus over all the other vehicles and he pointed out several things to look for when buying a vehicle such as standard equipment vs optional equipment, how the vehicle should feel while driving, maintenance etc;. We'll I went to all theses other dealerships and as I began to test drive some of the vehicles, one particular dealerships (Audi) I felt like I was being sized me up to determined if in fact I could afford to spend money. I intentionally went there in scrubby clothes ( jeans and flip flops) to see if I would be greeted as Lexus had. Audi had not, salespersons were busy having a water cooler moment making jokes amongst themselves as I walked around the showroom. Terrible customer service. This is not to bash any particular dealership, I'm just sharing my experiences. I walked out of showroom after no one ever acknowledged me. The other dealerships were ok but I was not impressed with some of the rush to test drive and sign on the dotted line. My point is no matter who has the most popular or not so popular type of vehicle, or how the consumer dresses, the ultimate test for me is once I leave that showroom (purchasing a vehicle) will that dealership (salesman) still remember me, respect me, and not insult my intelligence by never acknowledging me on my return for questions or information on my purchase. Test and point. I was having some minor difficulty with my phone and the blue-tooth. I showed up without an appointment, asked for Frank (my previous) salesman and he immediately came to the area where I was waiting and assisted me with my issue. Not only did he resolve the problem (I was creating myself) he also introduced me to another salesman Alex who was the "guru" on blue-tooth. Alex invited me to call on him in the event Frank was not available in the future and that he would be more than happy to assist. Both are such professionals and every time I've visited the dealership either to visit the spa or just to get a car wash they remember you not as a number but as a client/customer and by name. Lexus of North Miami is the leader (bar none) of Customer Service. My experiences here have made me feel like this is my family and I will always be loyal to my family Lexus from this day forward. You Rock!!!!!! More

He is the most trustworthy salesman I have encountered. I tell everyone I know he will treat you well and make sure YOU are happy with the deal you received. tell everyone I know he will treat you well and make sure YOU are happy with the deal you received. More